As aspiring guitarist CaptaiNat approaches her 3-year anniversary, she takes us on her Groupon voyage from the early days of our Phoenix office to now.
What’s your favorite Groupon memory?
My favorite memory is probably our grand opening party for the new Phoenix office. We had a photo booth where everyone had a blast dressing up for pictures, and a surprising amount of people in our office have killer karaoke skills. (Just not me!)
Who inspires you?
My DSM Grace inspires me! Anytime I’m frustrated or upset, she reminds me to stay positive, keep my head up, and believe in myself no matter what.
What’s your biggest accomplishment here?
The thing I’m most proud of about my time here at Groupon is how much I’ve learned and how much I’ve grown since first joining. I came from a customer service job (which I didn’t particularly enjoy), and when I first started at Groupon I didn’t necessarily have concrete sales experience. I was around before Groupon’s Sales training program was built out, so we only spent one week training before I made my first call. The training at that time was “trial by fire,” but it worked out for the best because that’s how I learned to be more confident on the phone! I was the prime example of “fail forward.” Our manager always encouraged us to “just do it” anytime we were afraid to call a merchant.
It can be really hard when people tell you “no” all day, but all of those “no’s” have helped me learn how to be more confident both on the phone and in real life, too! Fast forward to today: I’m coming up on my third-year anniversary, and I’m so proud I’ve been around to see this office grow from using iPhones to where we’re at today.
How does your work impact Groupon’s mission of building the daily habit in local commerce?
I love being on the TTD (Things To Do) team because we are getting people to check Groupon first for really awesome and unique things like brewery tastings and festivals…..or even pole-dancing classes!
What was your first impression of Groupon?
I was in the third hiring class in Phoenix, so when I first started, we were all in this tiny room making calls on iPhones. My first impression was, “oh man, what did I get myself into!” But, I was blown away by how great everyone was, and how committed we were to building out the Phoenix office into what it is today!
What differentiates Groupon from other companies with Sales teams?
A bunch of my friends work at other companies doing very similar jobs, but at the end of the day, they don’t have the office culture we do! What makes Groupon so special is a little bit of everything. It’s not just the people, but all the crazy contests and spirit days we’re always doing! Cold calling businesses and sales, in general, is not always the easiest job, but playing Catchphrase, having our weekly Wednesday Breakfast Club, team outings, and all of my coworkers keep me sane during the harder days. Plus, our Halloween costume contest was pretty amazing.
What do your parents think you do?
A direct quote from mom: “you sell stuff to people, like on that show ‘The Office’ right?” – close mom, close.
Are you involved in any of Groupon’s ERGs?
Yes! I’m a member of PRIDE@Groupon.
Why do you participate in PRIDE@Groupon?
I joined PRIDE@Groupon because it’s a cause that’s close to my heart. I want to be a part of anything we can do to create more awareness and support!
Tell us something about you that might surprise us.
My personal goal for Q4 is to learn how to play one song on the guitar. I’m already halfway there!
Give us a glimpse of your workspace:
Natalie’s desk aka “organized chaos”
If you could do another job for a day, what would it be and why?
I would be a unicorn trainer, because who wouldn’t want to hang out with unicorns all day?