Employee Spotlight: Genny Konz, VP Sales Operations in North America

By
at May 9th, 2016

genny

Genny Konz is Groupon’s VP of Sales Operations and Women@Groupon’s Executive Sponsor. After more than a decade of work in Investor Relations; Financial, Planning and Analysis; and Mergers & Acquisitions at Hewitt Associates (AON), Groupon called. The conversation presented an appealing next step for her career.

“The idea of running Investor Relations for an early-stage tech company, and the challenge of managing some challenging external-perception issues was very attractive to me, and not an opportunity that comes along every day, let alone in Chicago,” she says. In her time at Groupon, she’s had an impact on investor relations, FP&A, and the North American sales team. Today, she’s the VP of our sales operations team, which includes sales operations managers, sales trainers, and analysts who keep our sales team running smoothly and efficiently.

How did your career start?
My passion in college believe it or not, was accounting. After graduating from Bucknell University with my Accounting degree, I was an investment banking analyst with Banc of America Securities. While I learned a lot of the basic fundamentals in banking–how to build an excel mode and an effective presentation, and more importantly, the value of working your butt off–I was interested in something that had more of a communications angle.

How did you make that switch?
Investor relations was the perfect mix of numbers and communication. I took a job with Hewitt Associates as an analyst on their investor relations (IR) team. After 2 years, my boss left the company, and I was given a once-in-a-lifetime opportunity to run the department. I was about 26 or 27 years old and absolutely terrified about the level of responsibility I was asked to take on. The job nearly killed me (physically), but this was my first lesson in trusting others, and venturing out of my comfort zone.

How did that lesson translate into progress?
After a few successful years of running IR, was tapped on the shoulder by our CFO for a new opportunity. If you’d asked me if there was one job in the entire company that I was not interested in, it was the one that they wanted me to take. The idea of FP&A (financial, planning and analysis) was terrifying to me (notice a trend?), and something I was convinced was not a fit for my skill set.

Others saw something different in me. They saw someone that would be a great fit for the role.  So before I knew it, I was running FP&A, and having much success. Here we have lesson number two in taking risks, getting out of the comfort zone, and trusting others.

How is your career different than you planned?
I spent 15+ years in finance, and am now in the business…surprise!  I couldn’t be happier with my decision, but I wouldn’t trade any of the experiences that I’ve had.

Why did you transition into the role you’re in today?
After nearly 4 years at Groupon, I was starting to think about what was next. I’ve spent my career in finance, but I do not have aspirations to be a CFO. I do however, have interest in running a business some day. I started to have discussions internally about how I could get closer to the business, and the rest is history. I’m again out of my comfort zone…and loving every minute of it.

What drew you to work at Groupon?
The idea of working for an early stage company forging its way in a new industry was very attractive to me. I viewed it as a place that I could go to really have an impact, and work with some super smart people along the way. I wouldn’t do anything differently if I had to do it all over again.

What is a quality you appreciate in an employee or colleague?
Anyone that has worked closely with me knows that I value attitude above all else.  Technical skills are of course important to our day-to-day jobs, but I am so much more likely to want to work with and/or coach someone that exhibits a positive, can-do attitude, and a genuine willingness to learn. I’ll take a positive attitude over a technical skill set all day long.

In your opinion, what is the value of diverse voices in a room and mentorship in a workplace?
Diverse voices bring diverse perspectives.  I believe that the best way to make a decision, particularly in business, is to evaluate it from all angles.  Whether it be ethnic diversity, gender diversity, diversity of experience, or diversity in some other form, each brings a different frame of reference to test and inform our views. Also, diversity is the spice of life and keeps things interesting.  We all benefit from having someone/something different to challenge our norms and our everyday thinking.

A strong mentor/mentee match is a tool that I encourage everyone to take advantage of at some point in their career, whether formally or informally. Like any tool, its usefulness is dependent on its users and how they engage with it. I have always gotten the most out of just having an objective voice by which I can run things when I’m stuck or frustrated. I have found that the most successful pairings can be just as useful if not more so, for the mentor, than for the mentee.

Do you believe there is a secret in rising to the top?
I don’t know that it is a secret, as much as it is a common recipe. A common trait in people that rise to the top is confidence, and trusting that when they fall down, they’ll get right back up. They’re not afraid to take risks, and they’re constantly pushing outside their comfort zones.

 What’s the best advice that somebody else has given you?
When you feel comfortable at work, it’s time to make change. Take risks. Trust yourself, you’ll figure it out!

 What is the most important lesson life has taught you?
There are no do-overs, life happens only once. Love what you do, but make sure it doesn’t define you.

 

No Tags


Groupon Intern Blog: Meet Abby & Jinting…rising UMichigan seniors on the Application Security Team in Chicago!

at July 14th, 2016

The #GrouponU Blog is back for 2016! We’ll regularly feature a Groupon intern or recent college grad telling you about their experience tackling challenging problems and working with our teams.

Who are you?

Abby: Hi! My name is Abby Grobbel and I am interning with Groupon this summer! I will be a senior at the University of Michigan. I am studying computer science engineering with a minor in German language.

Jinting: Hey! My name is Jinting Hayter.  I am also a senior Computer Science student at the University of Michigan. This summer, Abby and I are on the Application Security (AppSec) team in Chicago.

(Jinting on left, Abby on right)

Screen Shot 2016-07-14 at 4.24.56 PM

Tell us about your team!

Abby: The AppSec team focuses on reviewing code and conducting tests on Groupon’s site to ensure secure implementation, as well as handling security threats and researching better ways to implement security. AppSec communicates with the rest of the engineering teams throughout development.

Jinting: I couldn’t have said it better myself. You might not typically hear that much about the security teams within Groupon, but we’re here and we’re important! There’s also this thing called ‘Red Team,’ which is where the security team does penetration testing and tries to exploit security flaws in Groupon’s website. Abby and I have been familiarizing ourselves with some hacking techniques over the past couple weeks in preparation for that.

 

What are you working on this summer?

Abby: I’ve been involved in building a web application to manage the security status of all of Groupon’s internal applications. Rather than manually sorting through over 500 applications, it gathers data from Groupon’s central repository and presents the team the most crucial applications that need security audits. Each application can be ‘grabbed’ by a member of the application security team and when the security check is done, marked as secure. Not only does this streamline the workflow for performing security audits within Groupon, it also allows the team to better visualize the scope of all vulnerable applications within Groupon and the team’s progress over time. It integrates a few different tools the team currently relies on, primarily a tool called Codeburner, which runs each application through a pipeline of tools to reveal security risks. Beyond just this project, discussing ways to remediate vulnerabilities and being included in the team’s discussions of new ways to improve security has been a great learning experience.

 

Jinting: I’ve also been working on the project Abby described in detail above. My role has been primarily integrating Codeburner into the dashboard, receiving burn data for a given service and sending it to get scanned for vulnerabilities by the Codeburner application. Another really cool project I’m starting to get  involved with is the Groupon Online Defense dashboard. Very simply, Groupon Online Defense manages web traffic to identify abusive actors by IP address. The dashboard is actually only one of three parts that make up the system – the other two parts being Behavioral Modeling and Repsheet. AppSec is mainly responsible for maintaining the dashboard, the UI component of the system, which allows users to view the status of the system in addition to manually submitting actions. It’s a very sophisticated and complex piece of software and I’m super excited that I have been given the opportunity to work on it!

Screen Shot 2016-07-14 at 4.26.39 PM

What is it like working at Groupon?

Abby: So far everyone at Groupon has been extremely welcoming and willing to offer help and guidance when I need it. The quirky atmosphere makes coming to work everyday exciting and all the different events for engineers throughout the week definitely encourage a learning environment. It’s amazing being able to work for a company which consistently invests in the development of its employees.

Jinting: Ditto to what Abby said. Working at Groupon has been really awesome so far! Everyone has such a great attitude all the time and treats the interns like they would treat anyone else who works at Groupon, nothing less. I really enjoy working with my team as well. We all have great chemistry and help each other out when we see each other struggling, all while making sure we’re still having fun and not taking things too seriously!

Any highlights this summer?

Abby: For me, my summer highlights have been our architectural boat cruise of downtown chicago, attending the Pride Parade with Groupon’s float, and enjoying the many amazing places to eat in the city with the Groupon Chicago tech interns.

Jinting: So many! Getting to know the other interns and goofing around in the city has been really fun. Just a couple days ago, a bunch of us went to Taste of Chicago, and a couple weeks ago, we marched in the Pride Parade. P.S. 10/10, highly recommend. It was truly an amazing experience.

I recently started a program with the mission of getting the engineers in the Chicago office to get to know one another a bit more, in a casual setting. Essentially, teams are paired each week and are encouraged to grab lunch together, have interesting conversation, and maybe even learn a thing or two about how the other team operates. I was given the opportunity to pitch my idea to all the engineers at one of the weekly ‘Hello, Chicago!’ tech all hands meetings, and I got an overwhelmingly positive response. Over 24 teams have signed up so far! It began as a little idea, but with the help of my manager, I was able to reach out to the right people and the rest is history. My advice for future interns is just to be loud with your ideas and visions. You never know, it could really take off!

Screen Shot 2016-07-14 at 4.26.48 PM

 


Groupon Intern Blog: Meet Annie & Lisa! Rising junior EECS Undergrads and bubble soccer pros!

at July 6th, 2016

Screen Shot 2016-07-06 at 9.35.16 AM

The #GrouponU Blog is back for 2016! We’ll regularly feature a Groupon intern or recent college grad telling you about their experience tackling challenging problems and working with our teams.

Nice to meet you! Who are you?

Hi I’m Annie, and I’m an SDET intern on the Mobile tools, infrastructure and automation team focusing on the Android platform! I’m a rising junior EECS Undergrad from UC Berkeley, living in SF right now but originally hailing from SoCal (OC/LA 626 area). In terms of coding, I got into programming during high school because I went to this really nerdy tech school with a lot of CS classes. I started off making super simple games and useless apps, of course, but gradually throughout college I’ve learned more about the true beauty and power of computer engineering!

Hello! My name is Lisa and I am also an SDET intern on the Mobile tools, infrastructure and automation team but I’m focusing on the iOS platform. I am also a rising junior studying EECS at UC Berkeley! I was born in Seoul, Korea but I’ve lived in Cupertino for most of my childhood. I knew I was interested in engineering when I joined my high school Robotics Club, but I first got into Computer Science through my AP CS class in my senior year and have stuck with it ever since!

Which Groupon team have you joined?

Annie: As an important part of QA, my team specifically works with many internal tools designed to streamline feature rollout plans and ensure that every release is polished and bug-free! It’s a great way to see how different teams need to collaborate and work together during a full end-to-end development cycle.

Lisa: As part of the automations team, we work on making sure all the automation systems and integration tools are working together smoothly as one process. It is our job to manage the internal tools used to run the QA process. In addition, we also write the automation tests regarding the iOS mobile app, making sure the new features work and don’t break the existing app.

What projects are you working on this summer?

Annie: Recently I’ve been working on new jobs for Jenkins, Groupon’s continuous integration tool in which automation and test-driven development play a huge role. For example, one CI job builds a nightly matrix run of test suites on the master branch that test over 1000+ scenarios on all the Android emulator versions. A new improvement I’ve worked on is to integrate these test suites into a new job that would allow developers to run the matrix tests on their own feature branch and catch bugs early before integrating into the master branch, serving as a sort of preliminary filter for dangerous errors. Of course, manually looking through thousands of test results and analyzing which feature branches differed on which tests is an immense pain, so I’ve also created a new test comparison job. This tool retrieves test run data from the stability database and compares it to test results on different branches and different emulator versions, making it a lot simpler to see where a certain change broke or fixed things. The whole idea is to continuously streamline the process of implementing and perfecting new app developments!

Lisa: I’ve been working on a few projects during the first month of my internship. My first task was to work with the Smoke Test Suite and Jenkins, the continuous integration tool that Annie mentioned above, to automatically trigger a job to run a few preliminary tests and report the results directly to Github. This would allow developers to catch bugs that might have broken certain basic functionality or automation before it is added to the main project. I was able to learn a lot about Jenkins and other tools we use at Groupon mobile and work on projects that would directly impact the team. It has been really exciting to see my work being used by the other engineers!

I’ve also gotten experience with learning how to write automation tests for the iOS app. I had to write tests that would be run by Jenkins and checked that certain aspects of the app are running smoothly and accurately. Automation was something totally new to me and I’m so glad that I get to play around with it because I am learning a lot about testing in the industry and a lot of new technical skills as well.

Tell us a bit about Groupon’s culture

Annie: Groupon has an awesome work culture where everyone is super friendly and willing to help! I love that there’s free lunch served every day in Palo Alto which makes it really easy to bond with coworkers and learn about people beyond their work lives. There’s also so many fun events during the summer that really puts forward the whole “work hard, play hard” mentality!

Lisa: The culture at Groupon has been extremely welcoming and helpful. From the first day, everyone around me made an effort to offer their help. I was invited to the all the meetings and was easily integrated into the normal work day. Their friendliness made it easy for me to ask questions and learn quickly. Groupon also plans a lot of events for their employees which makes work more fun and rewarding.

What’s been the best part of your summer?

Annie: There’s been so many fun and unique summer events for interns and full-timers alike! From bubble soccer, to riding a mechanical bull, to zip lining, it’s really hard to pick just one part that’s my favorite. Soon we’re going to a cooking class with our mentors, so since that involves food, I’m super excited!!

Lisa: The best part of the summer so far has been all the intern activities! There are some activities planned by Groupon, such as playing bubble soccer, but also activities that we planned ourselves, like going to Redwood City to watch Finding Dory together. Each of those activities have allowed us to grow closer together as an intern class and provide us with a group of friends where we can be comfortable with each other and learn from each other’s experiences. I can’t wait to find out what other activities are planned for us in the future! 🙂

 


Groupon Intern Blog: Meet Sam! Fan of FreeBSD, zip-lining and mechanical bulls…?

at June 28th, 2016

Screen Shot 2016-06-28 at 9.15.22 AM

The #GrouponU Blog is back for 2016! We’ll regularly feature a Groupon intern or recent college grad telling you about their experience tackling challenging problems and working with our teams.

Who are you?

My name is Sam Gwydir and I’m a senior at Texas A&M University studying Computer Engineering/Computer Science and a minor in Mathematics.

 

How did you get the internship at Groupon?

I happened to run into Brian McCallister (Groupon CTO of Platform) at the Grace Hopper conference in Houston. I was running the Texas A&M University Computer Science department’s booth and used my break to check out the job fair. I found the FreeBSD foundation booth when Brian came over to check it out too. I was looking to intern at a company that made use of FreeBSD and he gave me his business card. I had a few phone and Skype interviews and the rest is history!

 

Tell us about your team.

The production systems engineering team handles load balancing and provisioning users and systems. I also work with global data services who run all the databases here at Groupon and our databases as a service system. Global Data Services is the major user of FreeBSD at Groupon.

 

What do you do at Groupon?

I’m a systems engineer but most of my work has been on investigating global data services’ use of FreeBSD for their databases and how we can streamline provisioning new database systems and upgrading them. In particular I’m benchmarking our current combination of database, kernel, filesystem settings and those we plan to migrate to.

In addition I’m working with an external consultant on our upgrade roadmap which really reinforces that Groupon trusts me to do actual work and not just some side project.

 

What has been your favorite activity outside of work?

Last week we had a company picnic with a zip-line, mechanical bull, and a rock wall at Menlo College. It was really fun competing with my manager and other co-workers on the mechanical bull – I came in last 🙁

In addition I’m living in San Francisco and I’ve made a point of visiting every park I can see from the place I’m staying. So over the past few weeks I’ve been to Twin Peaks, Golden Gate Park, Presidio, Corona Heights and Buena Vista!


Groupon Intern Blog: Interns On Deck…Batter Up!

at June 21st, 2016

The #GrouponU Blog is back for 2016! We’ll regularly feature a Groupon intern or recent college grad telling you about their experience tackling challenging problems and working with our teams.

Untitled presentation (15)

Summer is in the air! Weather is warming up, school is out and the interns are beginning their bright futures!

Orientation Day is practically a holiday here at Groupon, and we never shy away from celebrating. For our interns, it’s the start of an exciting adventure where they will learn the ins and outs of what it means to be a world-class developer, data scientist, product manager or designer. Not to mention having a ton of fun while doing it! From scavenger hunting to taking selfies with wizards and space cats, internship kick-off day is probably our favorite day of the year!

Untitled presentation (19)But don’t think for a second that the interns get to have all the fun; our managers and engineers have been looking forward to having their new teammates join for the summer! Since we integrate our interns so closely with our teams, they can’t wait to mentor them and encourage their contributions to meaningful projects that will directly impact millions of users!

 

 

Untitled presentation (20)While the kick off days are just the beginning, there’s so much more to come. We’re beyond excited to see how everyone progresses over the next few months and what incredible projects these cats come up with.

 

Stay tuned for regular blog posts from our eager interns who will undoubtedly knock it out of the park!

 

 

Untitled presentation (18)


A Very Special Volunteer Spotlight: Christopher Heath-Morgan

at June 15th, 2016

Screen Shot 2016-06-15 at 9.37.06 AM

Groupon employees have some of the biggest hearts around, and Outside Senior Account Executive, Christopher Heath-Morgan, is no exception. In the wake of the tragic events in Orlando, Chris has sprung into action, doing what he can to support the community that he loves.

 

Name: Christopher Heath-Morgan

 

Department & Title: Sales, Outside Senior Account Executive

 

Office Location: Orlando

 

How long have you worked at Groupon? 4 and ½ years

 

What organization and/or cause fuels your passion? While I have several causes I care about, the tragic events in Orlando this past Sunday have given me a singular focus — get as much help to the families of the victims as possible and help raise awareness for the LGBT community. This horrible crime has affected many close to me, and I have always had a strong stance on equality since I was raised by an openly gay Grandma.

 

What is your favorite volunteer memory while at Groupon? My wife and I took time on Sunday to bring juice and snacks to a couple of the local blood banks to help them accommodate the huge turn out for blood donors (Yay Orlando!!). In the coming days, I will be working with several local restaurant groups to brainstorm and put together events and community gatherings to spread awareness and raise much needed funds. I know we can do some amazing things, so I am looking forward to following this up with some great successes!

 

What could you do with one hour? This weekend’s tragedy reminds me that one hour has the power to change lives and it has inspired me to use that power to make a positive impact on my local community. I encourage my fellow Grouponers to get involved.


If anyone would like to help support the affected families in Orlando, local restaurant groups — TMG, Bento Group and VGroup — are collecting donations here: https://www.gofundme.com/ForOurCityOrlando.
For more information please visit www.PrayForOrlando.info.

No Tags


Volunteer Spotlight – Matt Kruse

at June 10th, 2016

Matt Kruse

Name

Matt Kruse

Department & Title
Communications, Head of Social Responsibility

Office Location
Chicago

How long have you worked at Groupon?
11 months

What organization and/or cause fuels your passion?
Civil rights, human rights, organizations that empower people to embrace who they are and achieve their full potential.

What is your favorite volunteer memory at Groupon?
I had the opportunity to bring my 10 year old son to a volunteer event last August with First Book and it was pretty cool. We sorted donated books and helped local teachers “shop” for books to stock their classroom libraries.

What could you do with one hour?
Is this rhetorical? It’s a question I should probably ask myself more often than I do.

No Tags


Volunteer Spotlight: Jessy Gheen

at June 10th, 2016

Jessy Gheen

Name
Jessy Gheen

Department & Title
Sales, BDR

Office Location
Phoenix

How long have you worked at Groupon?
1.2 years

What organization and/or cause fuels your passion?
I love any organization that helps animals or kids. Helping those who don’t have a voice to helps themselves feels the most  rewarding. We have volunteered with The Boys & Girls club multiple times and the smiles on their faces every time we are there is amazing.

What is your favorite volunteer memory at Groupon?
Habitat for Humanity 100%. Being able to puts some blood, sweat and tears into a volunteer event made it all the more worthwhile. Actually building a house for the first time  gave me incredible joy and we were helping put a roof over 5 people’s head. Although my hammering skills were less than up to par, I sure could use the miter saw.

What could you do with one hour?
The possibilities are endless. As long as you dedicate yourself your one hour is incredibly valuable

No Tags


Employee Spotlight: Freedom Shannon, Outside Divisional Sales Manager Extraordinaire

By
at April 28th, 2016

Name: Freedom Shannon

Title: External Divisional Sales Manager, New Business Development, Restaurants

Start Date:  April 2011

freedom sales rep

You’ve been with Groupon since 2011, so you’ve obviously seen a lot of organizational changes. How do you balance pivoting with the company while still kicking butt in an Outside Sales role? 

Staying focused and never forgetting our mission is to help businesses grow and make life less boring for our customers​. Regardless of the changes, you just have to roll with the punches and stay focused on what you have control over. Another key to pivoting is staying on top of the changes and knowing how those changes affect your position.

What are some common misconceptions about running a Groupon campaign?

There are two common misconceptions about running a Groupon campaign:

  1. Restaurants, more than any other vertical, believe it will damage their brand. Someone recently compared Groupon to a hotel yield management system. Groupon connects businesses directly with consumers. For example, if you’re a customer looking at Expedia or Hotels.com and see a Ritz Carlton ad placed next to a Motel 6, your impression of the Ritz doesn’t change.
  2. There are many restaurant owners who still believe they will lose money running on Groupon. Groupon is an advertising vehicle, and the most cost-effective customer acquisition tool there is on the market. Groupon not only takes the cost of goods into consideration when developing an incentive to ensure it makes financial sense, we customize campaigns to ensure the image restaurant owners have built stays in tact. We leverage the reputation they have built to attract new faces and keep current customers coming back.

The value of Groupon to both restaurants and customers is the win-win-win scenario. A customer gets to try a great new place with no risk, the restaurant gets to showcase what they’re known for and allow someone to have a real experience vs reading or hearing about it.

freedom sales team

What’s unique about you that sets you apart from other Sales leaders?

Tough question. I still learn so much every day from other sales leaders in the organization, and all of us have different backgrounds and experiences.  There are two qualities I admire in a leader so I try to adhere to them: empathy and dependability​. People confuse sympathy and empathy.  Empathy means understanding where people are coming from and putting yourself in their shoes. If you’re able to do this, it gives you the ability to help them grow and remove barriers to success. The other is being dependable. If I say I’m going to do something, I do it. ​I like to think I’m always there for my reps, managers, and merchants even nights, weekends, and holidays. With a team that is in the field, they need to know I am only a phone call away.  ​

As an Outside Divisional Sales Manager, you (and your team) are obviously physically far from headquarters; how do you maintain that sense of Groupon culture and mission while out in the field?

The Groupon culture is ​like a collaborative family. Regardless of our roles, we are all here to help each other. Although we are remote, we still have weekly team meetings and​ thanks to technology we can be on camera sharing success stories. We have team get-togethers, meeting for breakfast or lunch, and occasionally have Groupon Cupcake Takeovers where we get together and deliver cupcakes to some of our top merchants. The team of individuals I get to work with daily are driven, smart, hard-working, and bleed green.

freedom sales freedom

Do you have any favorite merchant stories that stand out?

Oh, my. There are so many! One that stands out is when I was still a rep here at Groupon. I was sitting with a high-end restaurant owner and he was concerned that running a Groupon would damage his brand. The ROI made sense, but he was still on the fence. While sitting there, another restaurant owner I personally worked with walked in. They were friends. The guy sits down next to me, gets a cup of coffee and starts raving about how much Groupon has helped his business. He was seeing new faces, customers would overspend, and then he turned and ​actually hugged me. Knowing Groupon helped his business felt like a buzzer winning last minute shot in a basketball game​.

Favorite Groupon memory?

My favorite memory is still from my first week of training.  I was in Chicago, stressed because there is so much to learn and so much information. One night I went out with a few people from our training class, and other Groupon staff. Midway through the night, we were in a bar and Florence + the Machine’s song, “Dog Days Are Over” came on.  It seemed everyone was singing​, ​dancing, and having a good time​. The next morning, we were all right back to work. ​I knew this is where I belonged!

Thanks for reading the People Blog—a blog about people at Groupon. If you’re interested in being out in the field meeting with local merchants in person, check out our available Outside Sales roles!


Getting to Know Groupon Phoenix: Account Executive Patte Waddell

By
at April 27th, 2016

Last year, we circled up the wagons and headed to the southwest to open up a new sales office in Phoenix, Arizona. Today’s interview features Patte Waddell, a member of our Sales team who joined us from an extensive background in Sales and loves the strong management and teamwork of the Phoenix office.

Groupon Phoenix Sales Patte

What brought you to Groupon? I used to work at the University of Phoenix, where I was for 12 years. I wasn’t sure if I wanted to stay in that sector or move elsewhere. My sister’s daughter-in-law was working here, and she raved about it. I’ve always enjoyed using Groupon, so I came in and interviewed. I love to talk and I love the product, so here I am!

How does Sales at Groupon differ from previous companies you’ve worked at? The students I used to work with at University of Phoenix knew they needed an education, so the sales aspect wasn’t challenging. Here at Groupon, you consult with local business owners to see how they can benefit from the product depending on their business needs. As a customer, I always bought Groupons to try new places. I know from a consumer point that it is needed, and it’s up to me to meet with the merchant to showcase the benefits. It’s great to experience it from both sides!

What makes selling Groupon to local businesses unique? All businesses need Groupon to some extent. I’ve been to a lot of the type of industries that I am calling, so I can predict what their needs are. Most of the businesses I work with are small and medium sized, and the world is hard out there. From camera shops, to massage parlors, to restaurants…we can help! Whether a business is looking to gain new customers or get some great marketing, it is a remarkable assistance.

What are you excited to accomplish this year? I want to bring on bigger merchants, that have locations nationwide. I love working with smaller sized businesses, but the big prize is in the larger size corporations. My manager has been helping me locate the opportunity, and it’s up to me to make it work.

What do you attribute to your success here? Coming into this job, I didn’t really know how to sell – I was far more an account manager. Here, every single manager helps you, whether you report to them or not. My manager Josh has reinvigorated me and I’m here to stay. People don’t quit jobs they quit managers, and Josh has helped me realize that. With the help of my team, the sky is the limit.

What’s your favorite Groupon memory? Our grand opening was amazing. The team from Chicago was in town, news reporters, etc. I love that I am working for a company that is so supportive, and that day symbolized it!

What was your biggest Sales accomplishment at Groupon? I closed 7 contracts in a week and a half! Three out of four of those merchants are located here in Phoenix, where I live, so it will be great to actually oversee their success. I love helping!

Favorite merchant story? I was talking to Sidewalk Cafe in Newport Beach. I talked to him hundreds of times. He always pushed me on margin, and always told me he was ready to go. Then I would call to finalize it, and then he would be busy. Once I called, and when I got pushback again, I asked to talk to his wife. I knew that she was the major roadblock, and I took it upon myself to work with her too to get the job done!

What’s the culture of the Phoenix office like? The culture represents teamwork. Everyone is always willing to help…every rep, every manager. People here don’t just care about their success, but rather the success of the office. People go out of their way to show you that they care. It’s a great bunch of people unlike other places I’ve worked. I love it.

Thanks for reading the People Blog—a blog about people at Groupon. Phoenix is hiring! Check out our current openings here or watch our Phoenix video to learn more from the reps themselves.