Alizé Cerulo – Acheteuse à Paris

Alizé Cerulo – Acheteuse à Paris

ALIZE CERULO
Acheteuse
Paris, France
Joined: 2012
Prenez une photo de votre vue ou endroit préféré du bureau

Quel est votre meilleur souvenir chez Groupon?  

Le jeudi soir on a pour habitude de fêter les tops deals et les “flops” deals de la semaine. Les acheteurs de ces deals ont un gage et doivent aller chercher l’apéro pour fêter ça 🙂 On est parti en Belgique pour un RDV avec un fournisseur en voiture de location. Arrivée en Belgique, la voiture qui était neuve a eu un pneu éclaté. On a du se faire ramener en dépanneuse, prendre une autre voiture, aller au RDV, revenir chercher l’autre voiture qui avait été réparée entre temps et repartir enfin ! Quelle journée ! On était tellement fatigué en rentrant mais on a bien ri de cette aventure !

Parlez-nous de votre travail! Que faites-vous? Qu’est-ce qui vous plaît le plus?

Je suis acheteuse sur la partie High tech. J’adore le relationnel avec les fournisseurs, démarcher, aller sur les salons à la rencontre de nouveaux fournisseurs, la négociation pour monter les deals et essayer de sortir LE super deal qui va cartonner !

Quel est le plus gros défi que vous avez rencontré?

A l’époque où je gérais la partie opérationnelle, les logisticiens avaient perdu des bijoux dans l’entrepôt. On est parti à Lyon dans l’entrepôt les trouver nous-même et les ramener ! C’etait beau ahaha

Quelle a été votre première impression de Groupon en tant qu’employé?

Quand je suis arrivée au milieu de l’open space avec ces dizaines de commerciaux qui dégagaient une énergie de feu, j’ai adoré cette ambiance super dynamique et joyeuse de l’entreprise.  

La mission de Groupon est de devenir une habitude quotidienne. Comment votre travail impact cette mission ?

Je suis sur la partie Shopping, mais ma mission est de trouver les meilleurs produits au meilleur prix et de faire en sorte que les clients aient tous les matins envie de venir voir la page shopping et d’y trouver une bonne affaire.

Avez-vous remporté des prix? Des Green Awards Groupon? Des récompenses d’équipe? Un titre de président de club?

Oui j’ai eu une coupe en Q4-2013 pour mon implication dans mon travail.

Il y a tout plein d’extraordinaires histoires Groupon. Quelle est votre plus grande réussite et/ou votre plus grande fierté? Racontez-nous!

Le premier mois de mon arrivée en tant qu’acheteuse j’ai négocié des caméras de sport qui ont cartonné ! J’étais hyper fière ! Ça a été l’un de mes meilleurs deals. Sinon aussi au tout début chez Groupon, je m’occupais d’une équipe dans les opérations. Et la gestion de la période de Noël c’était quelque chose : les livraisons, les problèmes avec les fournisseurs, les problèmes de paiement à régler, c’est sport mais c’est génial !

Veux travailler avec moi?

Vos parents : que croient-ils que vous faites?

Que j’achète toute la journée des produits high tech.

Que faisiez-vous avant Groupon? Comment vous y êtes-vous retrouvé?

Je travaillais pour une start-up de deals ClubDeal (qui a fermé depuis). J’ai fait passer mon CV par une personne que je connaissais et j’ai été recrutée.

Vous avez sans doute une vie en dehors de Groupon. Quelles sont vos occupations à l’extérieur? Vos loisirs?

Le fitness, la musculation et la pâtisserie (j’adore faire des gâteaux maison).

Si vous pouviez occuper un autre emploi pour une journée, quel serait-il et pourquoi?

Coach sportif personnel car j’adore le sport, le dépassement de soi et aider les autres à se sentir mieux dans leur corps. J’adore pouvoir gérer mon emploi du temps comme bon me semble et ne plus être assise à un bureau ça me plairait aussi 🙂

Votre rôle existe sûrement dans d’autres entreprises que Groupon… alors qu’est-ce qui rend votre mission chez Groupon unique?  

On est assez indépendant ce qui est agréable, on peut gérer nos catégories comme cela nous plait. Si je suis encore chez Groupon, c’est pour l’ambiance qui y règne, la sympathie des gens et cette famille qu’on forme.

Dites-nous quelque chose qui pourrait nous surprendre à votre sujet!

Je vais passer dans Gym direct, l’émission de sport sur C8 🙂

goods badge

Volunteer-a-Thon in Groupon Bangalore

Volunteer-a-Thon in Groupon Bangalore

Groupon Bangalore celebrates annual Volunteer-a-Thon

Hiral Mehta
Human Resources Business Partner
Bangalore, India

We are extremely proud of our Bangalore Engineering teams’ involvement in the annual Volunteer-a-thon in 2018. Here’s how Grouponers in Bangalore spent their time volunteering throughout the month of June:

1. Pediatric eye care program for underprivileged children

Groupon sent 28 volunteers to Christel house India along with ophthalmologists from Sankara Eye Foundation. There, we conducted primary screening for 862 underprivileged children and identified 248 children with eye abnormalities.

Christel House transforms the lives of impoverished children around the world—breaking the cycle of poverty and building self-sufficient, contributing members of society. Robust K–12 education and a strong character development program are supported by regular healthcare, nutritious meals, guidance counseling, career planning, family assistance and College & Careers support.

2. Visit to the Diya Foundation

Our team of 22 volunteers worked with the differently abled trainees of Diya foundation to help them complete their order of delivering paper bags, lamps, and gift boxes on time.

Diya Foundation (DIYA) is a Vocational Training Center Cum Sheltered Workshop in Bangalore providing training and employment to differently abled individuals. Founded in 1999, DIYA is a registered charitable trust. The idea for the center grew out of a growing need for vocational training once basic schooling is completed.

DIYA provides an easy transition from school to work, work to life goals and life security. Through training, intellectually challenged adults are taken on a journey from self-awareness to expressing their self-worth, striving towards self-organization and finally self-actualization.

3. Collection drive celebrated “Joy of Giving” week

A collection drive was organized at our office to collect clothes, bags, toys, stationeries, books, and anything else that could be used by someone in need. The materials collected were donated to an orphanage called Madhu Mansion Trust— a registered non-profit organization working for the welfare of orphans and the elderly.

4. Charity snack counter

WiTB (Women in Tech Bangalore) organized a charity snack counter and had great participation from all. The snacks were prepared by our volunteers and sold at the food counter. The funds collected from this event will be donated to an Animal Welfare Organization named “CARE” for the cataract eye surgery of blind street dogs.

Learn more about Groupon Volunteers!

Why your product will fail without a compelling story crafted and told with data

Why your product will fail without a compelling story crafted and told with data

Why your product will fail without a compelling story crafted and told with data

Laura Hamilton
Group Product Manager
July 18, 2018

Thursday, the Chicago chapter of Women in Product hosted a panel about “The Power of Storytelling in Product Development.” In Thursday’s event, three female product leaders shared with us their stories about how compelling storytelling leads to successful products — and how a weak or missing story will cause a product to flounder or fail.

The event was sponsored by Uptake, a predictive analytics SaaS provider focused on the industrial space. The panel discussion was moderated by Taylor Klassman, Senior User Experience Researcher at Uptake who leads research in the Renewable Energy vertical. In addition to the usual client interviews and meetings with PMs, Taylor “goes the extra 300 feet” (vertically) by climbing wind turbines to watch end users in their daily workflows.

The panel was composed of O’Dealya Price (Senior Product Manager at Uptake on the IoT Edge Team), Kelly Bishop (VP Product and Design at Fusion Media Group), and Shelby King (Senior Product Manager at Venmo).

Human beings have a fundamental need for stories, a need to craft narratives out of data. In fact the human need for narratives is so compelling, so innate, that people routinely craft narratives around random data, creating a storyline where there isn’t one. Parents have been telling stories for babies since the beginning of the human race, using stories as the primary method to teach children about the world around them.

The panelists emphasized the importance of being customer-obsessed, of crafting the product storyline based on data and customer research, and of evangelizing the product story with the product development team. “All of that rich context, all of that data that you have been looking at, all of those conversations that you have had with customers, the user research that you have done, the context you have gotten from leadership on what the business goals are for the next 6–12 months or the next 5 years. Everything you have in your head, get it out of your head. Share it with the people working on your project,” said King. She explained that at Venmo, product managers first write a Google doc that illustrates the customer problem, brings in data to contextualize the problem, then defines the solution and KPIs. Next, she shares the doc as broadly as possible throughout the organization — with engineering, with risk, with legal, with marketing, and with PR.

King shared an example about how she used the customer’s voice to tell the product story to her engineering team to tell the story of the Venmo Debit Card, launched last week. She told us how she compiled a list of customer tweets indicating a customer need for the debit card product. Customers were tweeting @venmo, lamenting the fact that the ice cream truck on their street did not take Venmo. King explained to her engineering team how the Venmo card solved the customers’ problem and provided immediate ice cream paid for by their venmo accounts. “If you’re able to bring through examples of what the customer is saying, that can be really powerful,” King explained.

Smart people doing interesting work

Writing the product narrative can also help with the strategy. Bishop shared with us a story about an initiative that her team was ready to begin work on, but then when she took a step back to write the story concluded that there was no “there” there. “We stepped back to look at the story, and we sunset the project because it wasn’t a good use of the team. Always second guess some of that pressure,” said Bishop.

The product panelists emphasized the importance of knowing your audience, and tailoring your story appropriately. “Knowing your audience is a big part of being a successful story. What I do is try my best to understand what the people I’m telling the story to care about. Tailor your story; everybody doesn’t need to know everything,” said King. It’s the product manager’s job to gather all of the data, all of the customer research, all of the anecdotes and all of the information — and then to edit it appropriately for the given audience. “The most important phase of this,” explained Bishop, “is when you edit your story.”

And it’s important to watch the audience, to see if the product story is hitting home or is missing its mark, and to adjust on the fly. “When I explain things and there’s silence afterwards, that’s an indication I didn’t explain something, didn’t understand the audience,” said Price. But telling the story isn’t just a one-time event that happens at the project kick-off. It’s a continual effort, done through many meetings, emails, slack messages, and documents. A product leader needs to set the project goals and KPIs at the outset, then have regular check-ins to review progress and reiterate the story. These regular check-ins help keep the team energized and also helps to drive improvements and optimizations in the product and processes.

===

Laura Hamilton is a Group Product Manager at Groupon. We’re hiring Product Managers in multiple locations. Want to work with us? Browse our current job listings or learn more about us on our Product page.

Jason Nahani – Chief Revenue Officer, International in London

Jason Nahani – Chief Revenue Officer, International in London

JASON NAHANI

Chief Revenue Officer, International
London, UK
Joined: 2011

Meet the Grouponer who essentially built the EMEA Goods organization from scratch.

Tell us about your job! What do you do? What do your days look like?

I am responsible for matching demand and supply across the shopping business in EMEA. The Merchandising team—with the help of analytics—will constantly monitor internal and external demand metrics and work with the buying teams in multiple countries to create a compelling selection of deals at great prices for our customers to pick from.

My days are often spent working on delivering our operations plan and working alongside merchandising, marketing, buying, engineering, and analytics to provide the best experience for our customers. Our teammates are located all across EMEA in London, Paris, Berlin, Milan, Madrid, Amsterdam, and Warsaw.

What’s your favorite Groupon memory? 

Seeing the team build the shopping business from 0 to what it is today and going from a team of two to a team of 300 with lots of strong talent.

That’s an impressive feat! How did you grow that organization? What do you attribute to your team’s success?

We worked closely with our dedicated recruiter who understood the business and worked hard to source the right talent for both Groupon and our customers. Close teamwork and an encouraging team spirit create a strong foundation for continued success.

So what kind of people thrive at Groupon?

People who want ownership and are keen to innovate and create a legacy tend to thrive here.

What’s been the most challenging thing you’ve worked on?

Bringing the EMEA team together into one shopping team with one purpose and one focus.

What inspires you?

Seeing results and efforts coming to fruition for our customer and employees.

What was your first impression of Groupon as an employer?

There was so much energy and drive; lots of great people with focus and hunger to raise the bar every day. It was exciting to join what Forbes once coined the fastest growing company ever.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

My team and I create a selection of deals for the customer to pick from and find the kind of deals that will entice the customer to purchase.

Describe the proudest moment you’ve had at Groupon.

When the Goods team was called out in All Hands as the example for everyone to follow in terms of focus and energy.

Ready to raise the bar?

Where were you before you joined Groupon? How did you get here?

I was working for Bid Shopping when Groupon called me to ask me to come to join them. I am so glad they did! The ability to make positive change and launch new and innovative initiatives keeps me excited to come to work every day.

We see that you’re a member of Groupon Volunteers. What do you like about being a volunteer?

I like giving back to the community, especially children charities as this is something very close to my heart. By doing what little we can, we do a lot to put a smile on kids’ faces in our communities.

You probably have a life outside Groupon; what keeps you fulfilled outside of work?

I like very long walks. I am also into tech and trade as well as cultures and languages.

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

Groupon gives us a platform for everyone to make a positive impact and contribute, from the most junior roles to the very senior ones. And we are rewarded and recognized for it.

If you could do another job for just one day, what would it be and why?

Engineering. I studied it at university and ended up in a cubicle writing code. Here at Groupon, I see that the engineering team is a lot more exciting than the first job I had out of university. Also, I would also like to try marketing as they are in front of the customer and create reasons for customers to visit Groupon.

What do your parents think you do?

My mum thinks I am in charge of the internet 🙂

Tell us something that might surprise us about you.

I have been to 100 cities in the last three years.

goods badge

Nicola Turnbull – Goods Buyer in London

Nicola Turnbull – Goods Buyer in London

NICOLA TURNBULL

Buyer
London, UK
Joined: 2017

Finally! An answer to the age-old question of “How many Grouponers can you fit into a phone box?” thanks to Nicola, a Goods Buyer and President’s Club winner in London.

Tell us about your job! What do you do? What do you love about it?

Working as a Buyer at Groupon is great! You have real ownership over the category you buy for and the ability to grow it in the direction you want to. There are a lot of aspects to buying at Groupon: managing supplier relationships, developing products, analysing market trends, negotiating with suppliers, monitoring inventory, and working via multiple supply routes. As you can imagine, no day is the same!

What’s your favorite Groupon memory? 

Team building days at Groupon are a lot of fun. My team and I ran around London Apprentice-style trying to get as many points for doing crazy tasks including convincing a policeman to take a photo with us whilst wearing his hat, trying to photograph as many cats as possible, and attempting to fit 11 people into a phone box (the team was definitely much closer after that last one).

What inspires you?

I am inspired by everyone around me. There really are so many ambitious and creative minds at here at Groupon all striving to make it an amazing place to work and to provide a better experience for our customers.

Where were you before you joined Groupon? How did you get here?

Previously I worked for Wayfair, an online homewares company, where I worked as a lighting buyer. During my time there I developed different skills such as buying, negotiations, P & L management, marketing, merchandising, data analysis, financial analysis, supply chain, inventory planning, and beyond. It was there I decided I wanted to stay in buying for online retail and working with international suppliers/markets and Groupon was the perfect next step.

So what was your first impression of Groupon as an employer?

Fast-paced and ambitious. As we’re a growing company there are always new projects to be involved in and new people to meet and work with. It’s definitely improved my ability to remember names and faces.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I feel really empowered to drive customer satisfaction at Groupon, encouraging customers to use Groupon again and again, whether it is sourcing new and innovative products our customers love, providing amazing value, or ensuring a great customer experience.

Have you won any awards in your time at Groupon?

I was lucky enough to go on the President’s Club trip to Greece this year for hitting top sales targets which was so much fun. It was great to feel valued for my achievements and great to get to know people from all lines of Groupon’s business.

Take ownership of your career.

 

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

The people, the ability to affect change, and ownership. Groupon really does have an amazing team that supports and encourages new ideas. There are great opportunities every day to get involved in projects to help improve the business, and in terms of the buying role, you have the authority to make strategic decisions and drive the category, which is really exciting and quite unique.

Describe the proudest moment you’ve had at Groupon.

I was really flattered to be hand-picked to take part of a focus group looking to understand what qualities buyers should hold in order to bring more like-minded people into the business.

We see you are a member of Groupon Volunteers. What do you enjoy about participating?

Groupon’s volunteer programme gives its employees two days a year to get involved in loads of different volunteering opportunities. I recently spent a day at Fareshare, the UK’s largest charity fighting hunger and food waste which Groupon has chosen to sponsor for 2018. I worked in Fareshare’s warehouse organizing and packaging food for delivery before going out in Fareshare’s vans to deliver food to a variety of different charities. It was really rewarding to be a part of the amazing work Fareshare do on a day to day basis and to feel like you’d made a difference in just one day.

You probably have a life outside Groupon; what are you up to when you’re not at work? 

Groupon offers a fantastic work-life integration – in the evenings after work, I like to keep myself busy playing netball and practicing yoga. I can easily lose a weekend to a pub beer garden catching up with friends, doing country walks, or cooking a new recipe. One of my main passions though is travel; so far this year I’ve managed to tick off Indonesia, Australia, Switzerland, Germany, Croatia, and Crete.

What do your parents think you do?

My parents are still unsure. My dad’s response: ‘Well nothing on Friday afternoon, as you leave the office at 3 pm.”

If you could do another job for just one day, what would it be and why?

I would love to experience a day as a lead singer of a band. Sadly up until now, my singing ability has prevented this dream from becoming a reality.

goods badge

 

Raj Shanmugasundaram – Database Administrator EDW in Dublin

Raj Shanmugasundaram – Database Administrator EDW in Dublin

RAJ SHANMUGASUNDARAM

Database Administrator – EDW
Dublin, Ireland
Joined: 2012

Data is integral to Groupon’s success and Raj’s work ensures that everything is running smoothly in the system, which he likens to being a traffic cop.

What was your first role here? How did you get to where you are now?

I first started at Groupon as an EDW employee in Chennai, India as a Database Administrator. I worked on various tasks related to Teradata Administration while helping grow the Chennai EDW team by interviewing candidates. During this time, I learned new technologies such as Postgres Administration and Alation Administration. The EDW team planned to spread across others locations to  support the business more widely, which is when I got the opportunity to move to Dublin, Ireland. Even in Dublin, I am the first EDW employee.

Tell us about your job! What do you do exactly? What do you love about it?

I am Teradata Database Administrator. Teradata is a fully scalable relational database management system. It is widely used to manage large data warehousing operations and acts as a single data store. The data that stores in Teradata used to take many business-related decisions. It is our responsibility to make sure the system is available for the business 24/7, controlling the user sessions and production pipeline sessions without impacting each other.

It was quite challenging to balance the user load and ETL pipeline loads. It’s kind of like allowing food trucks and consumer cars on the road at the same time. So we are basically the traffic cops, allowing everyone to move freely without impacting others. Aside from managing the traffic, we need to review the object definitions, data securities, and access controls. Automating the process is my favorite part. I’ve worked on many automation scripts like resource controller, notifications, etc.

What’s the biggest challenge you’ve worked on?

The Teradata Refresh Program. This was one of the biggest challenges and the complicated project may be we are the first one who did this activity. Reducing the active Teradata server is quite challenging. It involves many teams such as the network team, Teradata vendors, and the entire EDW team. We started our groundwork a long time ago and determined which options would have the least business impact while still being cost-effective. It was one of the great milestones for the EDW team.

What was your first impression of Groupon?

I felt it is an open place where I am allowed to do my job without any boundaries. Groupon allows me to grow as I wish. Very few places have this kind of opportunity.

How does your work connect to Groupon’s mission of being the daily habit in local commerce?

We are dealing with a large amount of data, which many teams use to make important business decisions, such as Marketing, Email, Finance, and Accounting. Most of Groupon’s core business teams rely on data.

Smart people, interesting work.

What’s unique about Groupon’s Engineering culture?

There are no boundaries to implement our ideas and there is a fantastic culture. Recently, during Teradata Refresh program (Teradata Downsize), we had a mammoth challenge: we had to do it in an efficient way with less downtime. We came up with a strategy of using the loaner system approach and it was a huge success and we are one of the Teradata customers who did this project. Aside from work, Groupon provides ample opportunities to get involved socially with programs such as the Volunteer-a-Thon, Parents@Groupon, Coder Dojo, and Tech Chit Chats. These activities help to build relationships with other teams while making the workplace very special.

We see that you are a member of Groupon Volunteers. Why did you join?

It is kind of like marketing, as it’s a way to tell the world about Groupon. And it is marketing with a good cause! I am also a member of both PRIDE@Groupon and Parents@Groupon.

Where can we find you outside work?

If I am in Chennai you can find me at the movie theatre during weekends, which is one of my favorite things to do. I am also interested in any sports activities like Staff Reply and Run in the Dark.

What do your parents think you do?

“The sun needs to learn from me how to work without taking rest.” My parents think that even I am working during my holidays. But it is my habit to check what is happening in Groupon.  

Celia Arroyo Gonzalez – Head of Revenue Management in Madrid

Celia Arroyo Gonzalez – Head of Revenue Management in Madrid

CELIA ARROYO GONZALEZ

Head of Revenue Management
Madrid, Spain
Joined: 2011

Celia joined Groupon ES and felt like she was in a movie depicting American office life. She must have liked the Hollywood vibe, because she’s still here almost 8 years later!

What’s your favorite Groupon memory?

It’s been a long time here and at the end you get used to peoples’ goodbyes. But one thing everybody repeats is that it’s really hard to find people like the ones who work here. The ambiance is so nice whether you lose at darts or if you are the best player on ping-pong! The people make the company great.

Tell us about your job! What do you do? What do you love about it? 

Since Groupon is always evolving and going forward, we have to constantly create new deal content so our users don’t get bored of us! We try to be fresh in our newsletters, offers, and all the communications we send out. As revenue managers we kind of play the fair price game, which is the part I like the most. It’s still exciting to scroll on the page and see the results of our creations. We learn a lot about our users’ behavior with them. I have to support my team…sales reps who need ideas and alignment with the rest of the teams (most of them here, others abroad) so it’s all about talking, emails, and conference calls.

What’s been the most challenging thing you’ve worked on?

Six months ago I started with this new role as head of the department. I have to be the boss of my colleagues!

What inspires you?

I still have in mind a lot of tips that my first boss here gave me. But I try to keep or steal the good things from everybody I see 😉

What was your first impression of Groupon as an employer?

I started working in Groupon ES before the first anniversary of the company, so I can say it was way different compared to now! When I came in and saw the ambiance of the office I thought I could fit in there. There were so many energetic people all diaphanous; it was like an American office of the movies!

How does your work impact Groupon’s mission of building the daily habit in local commerce? 

I’m in charge of sending newsletters, so my work has a big impact on building the daily habit! As Revenue Managers, we work for the Push Marketing teams, so it’s not only about the classic email newsletter, but we go directly to consumers.

Describe the proudest moment you’ve had at Groupon.

I won the Estrella del Mes Groupon Green award, and when I received it, our COO, CEO, and the Chiefs for EMEA were in Madrid so I felt like I had a lot of visibility!

Work with me!

What do your parents think you do?

They think I just post ads on Groupon’s site with a magic wand. But still, they believe I’m the best at it!

Where were you before you joined Groupon? How did you get here?

I was working for Deloitte. I joined Groupon thanks to a German contact that I had who was working in Berlin. He told me about all of the departments we were hiring for and I loved the way he spoke about it.

You probably have a life outside Groupon; what are you up to when you’re not at work? 

I’m a Pilates fanatic and I’ve recently discovered Fitboxing (thanks to a Groupon) so most of my evenings I’m doing some sports, whenever there is not a Groupon event and I have to join my colleagues to grab some drinks!

If you could do another job for just one day, what would it be and why?

I would like to be a craftswoman…maybe a carpenter, just to create something beautiful with my own two hands.   <3

What’s your favorite local business?

As I said before I’m on a fitboxing spree thanks to Groupon, so Brooklyn Fitboxing is my favourite.

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

The good thing about Groupon is that you can absorb knowledge of so many departments, even move to different ones. So you learn from your role and others!

Can you write a Groupon haiku?

A four member team —

Playing fair price game as trade —

It is Groupon’s key

Tell us something that might surprise us about you.

I wanted to study a Degree in Translation and Interpretation, but I finally made Law and Political Sciences and I’m working on Marketing online! The good thing about the mix is that I can speak Spanish, try to speak English and French and I can have small conversations in German or Portuguese!

Miguel Carrera – SOC Engineer in Dublin

Miguel Carrera – SOC Engineer in Dublin

MIGUEL CARRERA

SOC Engineer
Dublin, Ireland
Joined: 2015

From Chile to Dublin, multilingual Miguel shares his transatlantic Groupon journey. Find out why he feels joining Groupon was one of the best decisions of his life.

What was your first role here? How did you get to where you are now?

When I first started at Groupon, I was an SOC Engineer in Santiago de Chile where I supported the Needish platform. The short answer to how I’ve moved around is perseverance and passion. The long one is that I love technology and open source, I love what I do, and like to learn and challenge myself constantly. Since I have joined, Groupon my main focus has been Python and it’s going pretty well so far.

Tell us about your job! What do you do exactly? What do you love about it?

Our team is responsible for the reliability of production. We are the first point of contact when there is a production issue. We have a 24/7 team spread across the globe and we are always available to help. We have several monitoring tools which allow us to quickly identify problems that can lead to or cause outages, which ultimately affect the business. We are the main point of contact for anyone who needs assistance or has questions related to operations in engineering. We are also responsible to engage the correct teams to troubleshoot any kind of production issues.

What I like about my role is that we get to have a good understanding of how each one of the parts that constitute the site is connected and how they work together as a whole. I also love the schedules, they are on the mornings and nights and sometimes weekends, which give me a certain amount of flexibility that I wouldn’t have on a normal job.

What’s your favorite Groupon memory?

My first SOC Summit in Berlin when I finally met the teammates with whom I had been working for about a year and a half remotely. Best summit ever!

What’s the biggest challenge you’ve worked on?

The most challenging part of my job is production outages; you can not predict them and they are never the same. We always need to be super focused and react almost immediately to them. Every minute counts because every minute we lose the company loses. I am also the owner of a chatbot which helps the SOC and some other teams to execute quick chat commands, which make our lives easier.

What was your first impression of Groupon?

The first day at the office I asked myself: why is everything green here? I was very nervous because it wasn’t just a new job but also was a new country for me. I was wondering all the time if I really made the right choice because I left a 9-year job behind and moved to a new country, but after meeting some of the people, I felt immediately welcomed, comfortable and at home. Three years later, I can say for sure that this was one of the best decisions I have made in my life.

What do your parents think you do?

My mother thinks that I travel the world fixing the “cloud” through that black screen I have always open. My father says that I am a modern age technology nomad.

Where can we find you outside work? 

If I am not traveling somewhere, I am in the kitchen cooking something. I also like boxing and play squash, and sometimes I roller skate.

Ready to build awesome things?

How does your work connect to Groupon’s mission of building the daily habit in local commerce?

We are responsible for site reliability. This means (among other things) that a customer has to have a good experience when surfing and buying from Groupon at any given time. If the site is up and working properly, customers are happy and happy customers are the best ones to have. They will refer us to their friends and also keep buying more deals, which at the end translates in trust for our brand.

Tell us something that might surprise us about you.

I am an animal lover. When I was 12 years old I had a cow as a pet named Fortune. I visited her every day in the field, and every time I came to see her, she would come running from the top of the mountain just to say hi. I currently have two cats who have been accompanying me for about eight years now. They are originally Argentinian, but also lived with me  in Chile and crossed the Atlantic to come to Dublin. I was born in Ecuador and am fluent in four different languages: Spanish, English, German, and Russian.

What’s unique about Groupon’s Engineering culture?

Here I have learned what it truly means to be a global company and have a distributed team in different parts of the world. Production is not lost and because it’s so diverse, you get to enjoy so different skills and mindsets.

What’s been surprising about working here or what do you think external folks would be surprised to learn about Groupon Engineering?

You get to say what you think, your opinion always has value, and you have the power to make changes.

Where were you before joining Groupon? What brought you here?

I was a Unix System Administrator at IBM. I was on that company for nine years and needed to see what else was out there. Not a bit disappointed that I left and joined Groupon.

Have you made any contributions to the tech community?

I have made small contributions to an open source bot.

Quotes: “Adds support for jinja custom_filters in the @rendered_template decorator, thanks to chillipeper.” “Improvement: V2 API calls for multiple rooms now properly uses max-results and doesn’t hang, thanks to chillipeper.”

Vim or emacs? why?

VIM, VIM, VIM. I love to work on the shell, and I even program in vim. The community support is awesome, and this gives a huge opportunity to see at other peoples code. I am fascinated by the level of customization one can achieve when knowing how to properly use vim and vimscript, which at the end directly impacts to your productivity.

Name your favorite programming language.

Python

Tabs or spaces?

Don’t care as long as they don’t mix.

Olga Wroblewska – Customer Service Manager in Katowice

Olga Wroblewska – Customer Service Manager in Katowice

OLGA WROBLEWSKA

Customer Service Manager
Katowice, Poland
Joined: 2014

After creating a new customer service center and collaborating with Grouponers all over the world, Olga likes to unwind by listening to the finest heavy metal bands she can find.

Tell us about your job! What do you do? What does a typical day look like?

I’m a manager for customer service operations in Katowice supporting US and France, so I work on everything that relates to our customers’ first contact with Groupon. My team’s daily focus is based on our core KPIs, so among others, customer satisfaction but also on different initiatives that will help Groupon not only grow customers and their lifetime value but also grow our profitability as a company. To be honest I cannot really describe my typical day because it looks different every day. That’s one of the reasons I love my job!

What’s been the most challenging thing you’ve worked on?

Opening a new site in Katowice was the most challenging thing for me. I was still a Team Lead for Germany in Warsaw and it was a completely new experience for me. We were entering a whole new market with a new customer service center, new processes, and huge responsibility. I was living out of a suitcase for few months. I had a couple stressful situations but overall it was such a positive adventure! I met a lot of amazing people from the Chicago office who were supporting me with this task.

Who inspires you?

My parents. Thanks to them I built a solid base years ago for everything I have achieved recently. They taught me how to be a good person and were always supportive, no matter what comes my way. They are my best friends.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

By streamlining and simplifying processes, gathering ideas for improvement, and hearing the voice of both our customers and the agents who are supporting them on a daily basis. Everything tides up with our four pillars as well as with Groupon values. 

Describe the proudest moment you’ve had at Groupon.

I think that being promoted to a manager position. It was amazing feeling when I got the recruitment results. I will never forget that. It made me feel more confident with my knowledge and experience I collected through the time I’ve spent working at Groupon.

Have you won any awards?

Recently I have been awarded with a Groupon Green award! I was so surprised.

Make work less boring.

What does your family think you do?

I think that the best was a comment from my brother, who is 10 years younger than me,”You are giving orders, cause you love to interfere in everyone’s lives, don’t you?” Such a sweet 17-year-old, huh? Please, don’t believe him though! Haha!

Where were you before you joined Groupon? How did you get here?

I was still studying and working as a part-timer (giving private language lessons, translating a little bit) when I got a call from the recruitment team that they are looking for CS front-line reps with German; this is how I started my journey with Groupon. I thought that I would try it—just for few months—and after 3,5 years… I’m still here! 🙂

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

I think that Groupon differentiates itself from other companies by the atmosphere. For me Groupon = people. We hire a lot of wonderful and creative people; it’s a pleasure to work with all of them. Also, the possibilities to grow within the company we have are amazing! I’m only 26 and I was promoted for a managerial position almost a year ago. Where else would I have an opportunity like this one?

You probably have a life outside Groupon; what are you up to when you’re not at work? 

Music is my passion…maybe a surprise for you, mainly heavy metal. I used to play guitar, nowadays I don’t really have time for that, but I’m trying to attend shows of my favourite bands. Last year I went to the Czech Republic to see KISS, this year I’m gonna see Guns N’ Roses in Chorzów! I also love to travel but it has become more spontaneous recently so who knows where I’m gonna be tomorrow!

If you could do another job for just one day, what would it be and why?

I’d love to be a part of road crew for one of my favourite bands to see what’s going on behind scenes. Experiencing it just for one day would be fun!

Tell us something that might surprise us about you.

I have 5 tattoos.

Bhavik Patel – Business Development Representative

Bhavik Patel – Business Development Representative

BHAVIK PATEL

Business Development Representative
Chicago, IL
Joined: 2017

From meeting reality TV royalty to amassing enough sneakers to outfit a professional basketball team, Bhavik Patel is an inspiration to everyone around him. Read on to find out how North West likes to be greeted…

What’s your favorite Groupon memory?

The most Groupon thing would have to be during Halloween when random zombies and monsters came to scare everyone. Who doesn’t love a great scare?!

Tell us about your job! What do you do? What do you love about it? 

I work on the Things To Do Team. I work with lots of business across the US and Canada ranging from amusement parks, golf courses, white water rafting, bowling, laser tag, and so much more. I help businesses drive traffic and gain exposure to new customers. I love working with this team because I can relate to them. I love great adventures and new experiences myself. I love to travel and try new festivals, arcades, and hobbies. My typical day keeps me super busy learning more about business and creating deals for them.

What’s been the most challenging thing you’ve worked on?

The most challenging would have to be a river tubing business. I have been working with the business since August of 2017. It is such a cool business and concept that is enjoyable for all ages.

Who or what inspires you?

Kanye West is a huge inspiration to me. Ranging from his music to fashion career, he shows us that anything is possible. From making beats in his mom’s basement to becoming one of the most talented and well-known artists, he is a modern version of the American dream. He believes in just being humble and success will follow. Also, I am a huge sneakerhead and him designing his own sneaker is very inspiring to me, and of course my teammates as well!

What was your first impression of Groupon as an employer?

The culture! Wow, is the culture amazing here. Everyone is willing to help and everyone comes from a different set of shoes. Learning from my teammates was super important to me. They taught me to succeed and helped me grow as a person.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I focus on working with small and big businesses all across America. Not only do I get to help the businesses grow, I also get to inspire the customers to try out something new. Maybe even try something they have never done before.

Describe the proudest moment you’ve had at Groupon.

My proudest moment would have to be almost hitting my goal my second full quarter on the floor. Also breakfast club: I once bought Stan’s donuts and my team was so happy, I cried a little.

Have you won any awards? 

No. The only award I need is my passion.

Work with me!

What do your parents think you do?

My mom’s favorite story is, “You once lost me in a grocery store.  It had two aisles in it. You are going places.”

Where were you before you joined Groupon? How did you get here?

I had my own photography business and I was taking pictures at concerts. I realized that I needed to get real-life experience with sales after completing my business degree, so I applied here at Groupon.

You probably have a life outside Groupon; what are you up to when you’re not at work? 

Photography. I shoot concerts, street scenes, and weddings. As a sneakerhead, I have over 63 now and counting…and I am serious about my collection. I clean my sneakers every Friday for like two hours. Finally, I love Fortnite! I play so much Fortnite, I have clocked over 1,000 hours in it which is over a month. LOL!

If you could do another job for just one day, what would it be and why?

I’d like to become the CEO of Amazon…but really just so I can buy all the stuff. Oh, also I’d love to be a full-time YouTube vlogger for just one day.

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

The culture at Groupon is amazing. I also love coming to work every day. Even the office space is really nice and big. Everyone here is just inspiring in their own ways.

Tell us something that might surprise us about you.

I have seen Kanye over 15 times! I’ve also met all the Kardashians and Jenners. I gave North West a high-five, met Drake, Justin Beiber, Chance, Vic Mensa, and a whole bunch of other musicians.

Travis Cohen – Customer Service Representative

Travis Cohen – Customer Service Representative

TRAVIS COHEN
Customer Support Representative Chicago, IL Joined: 2016
Travis’ in-flight customer service experience with Southwest landed him with the Customer Service team at Groupon, where he focuses on creating positive Groupon experiences for customers and merchants alike.

We see you’re a member of Pride@Groupon.  Why did you join?

I joined Pride@Groupon, initially, as a way to meet coworkers and network. I’ve met some really great people! I stay with Pride@Groupon because it gives me the opportunity to show customers and our business partners that Groupon truly values diversity. This employee resource group is just one more example of why Groupon a great place to work.

What’s your role in Pride@Groupon?

My role at Pride@Groupon is the Site Lead for Pride@Groupon in Chicago. This role is ever evolving; adapting to the needs and goals of our Pride@Groupon Chicago team. I coordinate events here at headquarters and serve as the contact person for internal and external contacts.

Volunteering in our communities is a high priority here at Groupon, and as Site Lead, I’m tasked with finding and/or creating fun and rewarding volunteer events that primarily serve the LGBTQ+ communities locally. “Community” is also one of Groupon’s core values. The Employee Resource Groups, in general, help foster the amazing culture that Groupon is known for. We try very hard to make sure that Groupon continues to be a great place to work for everyone.

How are you celebrating Pride Month?

Professionally, I am advertising Pride Month throughout the Chicago office and inviting all Groupon employees to celebrate with us by representing Groupon in this year’s Pride Parade.

Andersonville Midsommarfest in the Andersonville neighborhood, as well as, Pride Fest and Chicago’s Pride Parade in Boystown, all take place in the month of June. I plan to perform “quality control” tests at every beer tent I come to. Sometimes, several of these tests are required <wink>.

Additionally, in August, we have Market Days in the Lakeview/Boystown neighborhood. I particularly enjoy Market Days because it’s an art fair, music festival, and food fest all in one.  The merchants who participate in Market Days sell everything like funny t-shirts, incredible artwork, delicious food, and tasty craft beers.

What’s your favorite Groupon memory?

Riding the double-decker Groupon bus in last year’s Pride Parade. It was great to see how excited the onlookers were when they saw our parade entry. I was proud to be part of a company that seriously values diversity.

Tell us about your job! What do you do? What do you love about it? What does a typical day look like?

The Customer Support department in Chicago is comprised of specialty teams who handle customer contacts that have been escalated for further review. As a member of the Service Enhancement team, I get the opportunity to spend a little more time with our customers to make sure we are providing the best resolution possible for them, the merchants, and Groupon. The opportunity to turn an unhappy customer into a happy one creates brand loyalty, and that’s a very good feeling.

The Service Enhancement team also provides front-line service for campaigns that require a high degree of customer satisfaction. Right now, we are exclusively assisting the Costco Campaign. We are taking calls from customers who need assistance with everything from purchasing the deal on our site to walking them through the Costco membership registration process. These campaigns are rewarding because we get to interact with new or first-time Groupon customers.

What was your first impression of Groupon as an employer?

Fun and laid back! It all started with the initial phone interview. It felt like a conversation with a friend as opposed to a job interview. The in-office interviews were just as comfortable.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Whether it is speaking with a first-time customer or honoring a refund request as an exception to the refund policy, Customer Support Representatives have the ability to shape a customer’s perception of a company. A positive perception can lead to brand loyalty. My job as a Service Enhancement team member is to apply Groupon’s core values to customer resolutions: building lasting relationships.

What do your parents think you do?

My mom has asked me on more than one occasion, “How is everything over at Google working out? You seem to really like your co-workers.” I’ve gotten to the point where I don’t correct her anymore. She’s trying!

Where were you before you joined Groupon? How did you get here?

Before Groupon, I was a flight attendant for Southwest Airlines. The customer service skills I honed over 12 years at Southwest was a topic of conversation with my friend Phil, a fellow Grouponer, who suggested I apply at Groupon. The desire to not be away from home so much, specifically my dog Jax, lead me to seriously consider a change in my career. Almost two years later, here I am!

Rober Taracido Ruiz – Head of UK & IE Local Sales in London

Rober Taracido Ruiz – Head of UK & IE Local Sales in London

ROBERTO TARACIDO RUIZ

Head of Local Sales UK and IE
London,UK
Joined: 2013

Some days Rober is Magneto, other days he’s Professor X. But every day, he’s inspiring Groupon London’s top Local Sales reps with his infectious energy and passion.

Tell us about your job! What do you do? What do you love about it? What does a typical day look like?

I work on the Local Sales team. We are responsible for bringing high-quality, hyper-local experiences to our customers. In plain English, we talk to High Street, understand what their goals are, tailor a deal that meets those needs, and—in the end—launch a campaign that would be loved by our customers. Easy peasy. What do I love about what I do? I focus on SMEs (small- and medium-sized enterprises), acknowledge peoples’ day-to-day realities, and I get to work with super talented people. My job keeps me grounded and honest.

Sales is a pretty important part of just about every business. What would you say to someone who was looking to start with Groupon?  

Sales at Groupon is a race towards professionalism. Many people join Sales as an “until I find something” or “because I couldn’t find anything.” Groupon will train anyone who is willing to learn and expose them to the beautiful—and sometimes challenging—realities of becoming a professional salesperson. Training is intense, experiences are pretty transparent, and the team is amazing. We strive to build a high performance, transparent, and rewarding culture. That’s the journey. We are not there yet but we are gunning for it. It will be tough…because it is supposed to be tough. 🙂

What’s been the most challenging thing you’ve worked on?

As always, change management. Especially when it affects so many people. You read many things about fast-paced companies but, when you actually work for one, it is an amazing experience. It also makes you eat plenty of humble pie because you will make (I at least made) a lot of mistakes. Pivoting, moving and adapting its the challenge that I like the most about working at Groupon.

What’s your favorite Groupon memory?

As weird as it sounds, my favorite memory is when a Sales rep chased me down at 11 p.m. on Hangouts so I could approve a deal that needed to go live ASAP. Even if this may seem annoying, it’s a testament to how easily we can get things done and how proactive and how focused we are. We should not lose that.

What was your first impression of Groupon as an employer?

The NOISE! It was amazing the first day I sat on the Madrid office I was genuinely shocked. At the time, the relaxed and casual environment mixed with a hardcore sales approach was genuinely new to me and drove me to the next phase in my career. I learned plenty of things during my first years at Groupon.

Madrid? How did you get from Madrid to London?

I moved to London 2.5 years ago in February of 2016. It was a challenging month to arrive in the Big Smoke from sunny Spain. Before moving to London, I was running Operations, which I loved. I had an amazing team that I still sorely miss but after three years I was eager to take on a new challenge. My wife was in a similar situation and we always loved London, being that both of us are anglophiles. I mean, London is the capital of the world!

Eventually, an opportunity came up for a job as VP of Sales running the Inside Sales team in London. I did a few interviews and, in typical Groupon fashion, we were packing up to move six weeks later. Sue, our Chihuahua, waved a “hope to see you soon” goodbye to our beloved Madrid and here we are! We couldn’t be happier to be living in London, being part of an amazing and thriving society surrounded by truly great people experiencing life abroad.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Ensuring that Groupon markets deals for our customers in a crispy, clear, transparent, and enticing way.

What inspires you?

The chase…the next thing for us. That is what inspires me.

Describe the proudest moment you’ve had at Groupon.

Every time my teammates get recognized at an All Hands presentation or an internal candidate gets a promotion.

Let's build local together.

 

We see you’re a member of Women@Groupon. Why did you join?

I joined Women@Groupon as a mentor because I enjoy the learning of a mentor/mentee relationship and because I think we need to do more to empower women in the business world and at Groupon. We have good role models but we can always have more diversity.

What do your parents think you do?

They think I sell stuff, which happens to be true. The fact that I sell  stuff that is not embarrassing to them is a plus, they think.

You probably have a life outside Groupon; what keeps you fulfilled outside work?

I’m very pedestrian. I read a lot of Sci-Fi, fantasy, and history, watch some telly (less and less, I don’t even have cable anymore) and spend time with my wife and dog. I like to travel as much as I can and get to know different people. These are the things that make me tick.

If you could do another job for just one day, what would it be and why?

Sometimes I wish I was Magneto, other times I wish I was Professor X. By definition, I do what I want and I don’t crave anything that is not mine.    🙂

What’s your favorite local business?

A real Neapolitan pizza place 5 mins away from home. I am a proud Spaniard and I love our food, but I find it to be self-evident that God created Italy to remind us mortals that paradise exists and it definitely smells like Pomodoro.