Groupon Launches Work From Home Program For Customer Support

By
at May 29th, 2014

Groupon’s Customer Support Department is spreading it’s wings. The once Chicago-based department is rolling out a work from home (WFH) program in select states over the next few months, hiring part-time customer support representatives to work from the comfort of their own home or castle.

“We are building out a national workforce for our growing subscriber base. This gives us a way to grow that is not limited by a physical location to keep up with the growth of the business,” says Christopher Purpura, Director of Customer Support.

Employees from recruiting and customer support are heading down to Hebron, Kentucky June 3-5 to interview potential WFH employees. In the newly created role, employees will be taking calls live from the US and Canada, helping our subscribers get through redemption issues, troubleshooting problems, and overall account management. We’re looking for people to work:

  • 20–30 hours/week
  • mornings
  • evenings
  • weekends

Prospective employees must be able to attend Groupon’s first work from home Job Fair June 3-5 at:

Cincinnati Airport Marriott
2395 Progress Drive
Hebron, KY 41048

Following shortly after, new employees will attend a three week training at Groupon’s Fulfillment Center in Hebron.

If you are interested in applying to this role, please click below:



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16 thoughts on “Groupon Launches Work From Home Program For Customer Support

  1. I am interviewing on Thursday for this position. I am so excited to possibly be a part of the Groupon team. I have used their offers on several occasions and am always looking for others of interest. I am an experienced work-from-home CSR and enjoy it immensely. See ya'll on Thursday in the great state of Kentucky!!

    by Geraldine Lambrecht on June 2, 2014 at 7:31 pm
  2. Good luck and thanks for the interest!

    by Dustin on June 2, 2014 at 7:35 pm
  3. Pretty excited for my interview on Wednesday! Would love the opportunity to become a team member of this great company. Love how you focus on work and home life balance. I also love the idea of you linking your employees through special groups like the parents and women groups.

    by Ashley Kress on June 3, 2014 at 8:42 am
  4. Thanks Ashley and good luck to you as well!

    by Dustin on June 3, 2014 at 2:31 pm
  5. Do you have to apply online or can you just show up to the job fair?

    by Ashley on June 4, 2014 at 12:18 am
  6. What time is the job fair?

    by Denise on June 4, 2014 at 5:14 am
  7. Hi Dustin, I am Currently a CSR for groupon at the Oxford location. I would love to work from home, because i am a college student. Would this be possible?

    by Patrick on June 4, 2014 at 3:55 pm
  8. Walk-ups are welcome if you don't have time to apply online. Thanks Ashley!

    by Dustin on June 4, 2014 at 3:59 pm
  9. Hey Denise, they'll be there until 7:30pm tonight and 9-4pm tomorrow.

    by Dustin on June 4, 2014 at 4:01 pm
  10. Do you need a bachelors degree?

    by brandon on June 4, 2014 at 7:23 pm
  11. Hey Patrick, we can only hire people to work from home in Indiana, Ohio, and Kentucky right now due to legal and tax restrictions.

    by Dustin on June 4, 2014 at 7:54 pm
  12. Hi Brandon, a Bachelor's degree is preferred but not required with relevant experience.

    by Dustin on June 4, 2014 at 7:55 pm
  13. Hello Dustin, I have a question, When would the 3 week training class take place? I'm currently 9 months pregnant and have been looking for a work from home job. I have a full time help when needed.

    by Amanda Callinan on June 5, 2014 at 2:20 am
  14. Good Morning! Would you be so kind to confirm the times of the interviews on Thursday evening? Thanks and make it a great day! Lisa

    by Lisa on June 5, 2014 at 11:29 am
  15. Hi Lisa, interviews will be from 9am-4pm today (Thursday). Thanks!

    by Dustin on June 5, 2014 at 2:43 pm
  16. The 3-week training will be in the next few weeks after we've completed interviews and arranged the start classes. The training will be on-site at our facility in Hebron, KY. Thanks Amanda!

    by Dustin on June 5, 2014 at 2:45 pm

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