Kalli – Business Development Manager- Things To Do

Kalli – Business Development Manager- Things To Do

KALLI

Business Development Manager – Things To Do
Phoenix, AZ
Joined: 2016

Forming authentic connections with local business owners is what keeps Kalli feeling warm and fuzzy inside. But you’ve been warned: one of the biggest hit songs from 1999 will be in your head all day after reading her story.

What’s your favorite Groupon memory?

I have way too many favorite memories but our team is kind of random and I love it! Whenever someone closes a contract we may do star jumps one day or break a dance move the next.

Tell us about your job! What do you love about it?

I work with learning and helping local businesses with their goals. What I love about is

a) I believe in the product and

b) I have developed a passion for working with certain industries because I have gained knowledge by working closely with them and learning about them through Groupon.

…but if you could do any other job for a day, what would it be and why?

Work for the Chicago Blackhawks for one home game, literally even sitting on the bench. I would create one-time-only water girl for hockey so I could meet each player and Coach Q! GO HAWKS!

What’s been the most challenging thing you’ve worked on?

Stress. I stress a lot and it has been challenging to cope with it but it is so rewarding when you accomplish your goals…and not only the big ones, but the small victories, too. Sometimes it can be stressful getting a hold of someone but I will always find a new way to get creative!

Who or what inspires you?

Both of my parents. They are both such hard workers and I am grateful to grow up witnessing the work that they have done and continue to do for our family. I think it pushes me each day to continuously work as hard as I can to hopefully be more like them. Of course, there is also money that drives me 🙂

You’re a member of Groupon Volunteers. What do you enjoy about participating?

I joined Groupon Volunteers because I wanted a way to give back. The great thing is our head of volunteering has many different volunteering resources that we can choose from. My favorites to date were Habitat for Humanity because I never thought I was “handy” but when we worked as a team we did a fantastic job! We helped out a young family, which was super rewarding.

So where were you before joining Groupon and how did you get here?

I was a purchasing manager for an engineering company in Michigan. My husband and I decided to escape the snow and move to Phoenix. I found Groupon on LinkedIn. I applied online in 2010 and am SO glad I did!

What were your thoughts when you first walked into Groupon?

Is this real life?! I had never seen a culture like this before. From day one the training, management, colleagues, and Scrums were so informative and encouraging! Sales can be intimidating at any company, but the culture and the tools that Groupon provided made it the best company I have worked for.

How does your work impact Groupon’s mission of building the daily habit in local commerce? 

I work for the Things To Do sales vertical. I love it because even before I started working here I always checked Groupon for new things to do when I was traveling. It gives me ideas on what is trending or popular and what I should go after from a business perspective. I love doing research and learning about these opportunities in order to give customers great experiences.

What’s your biggest accomplishment?

Since I have been at Groupon my goal has been to continue raising my GP each Quarter. So far, I have succeeded in accomplishing this goal! *Knock on wood*

What do your parents think you do?

Me: Dad, what do you think I do at work?

Dad: You work hard. Make calls. Why? Are you ok?

Me: Yes, thank you

Dad: I was sleeping

What’s your favorite local business?

Phoenix has a local business called Flip N Fit. It is kind of like Class Pass but just for the local Phoenix area. I love it because I do not have to stick with just one workout and I can do spin, yoga, barre, HIIT, or boxing. It’s amazing!

Why Groupon? What keeps you excited to come to work?

I strongly believe in our product, which makes it so much easier to talk with merchants. Also, I love the fact that the merchant takes zero out-of-pocket risks. I feel like I can build a stronger working relationship with my merchants, which makes me feel grateful. The leaders and colleagues in Phoenix also make me love coming into work each day: we’re truly is like a giant family!

Can you write a Groupon haiku?

Playfulness Groupon–

Making Fun Smiling Dials–

Creating Campaigns

Tell us something about you that’d surprise us.

I am super obsessed with Lou Bega’s Mambo # 5 and I will stomp across the dance floor to it.

Women@Groupon

Groupon World Headquarters

Workshop with Masters Students from BSP Business School Berlin

Masters students from BSP Business School Berlin will stop by our Berlin office this coming Thursday, 11th January, for a workshop with our Head of Inside Sales & Commercial Operations, Nils Dantzer and Head of EMEA Business Development, Benedict Budimann.

Christina Tolman – Business Development Representative

Christina Tolman – Business Development Representative

CHRISTINA TOLMAN

Business Development Representative
Phoenix, AZ
Joined: 2017

Switching careers can be daunting, especially when you’re trying Sales for the first time. But Christina, a Phoenix Business Development Rep in Phoenix, handled her career 180 with ease thanks to an energetic outlook and Groupon’s robust Sales training program.

How does the Phoenix office have fun during the work day?

Catch Phrase! On Wednesdays we have Breakfast Club (where two people bring breakfast to share) and then we play Catch Phrase. It’s friendly but also very competitive and a great way to prepare people for the phones!

What do you love about your job?

What I love most is getting to build lasting partnerships between Groupon and businesses. Checking in on businesses that I’ve worked with and hearing about their success brings me a lot of joy. I love that each day is different and that it is challenging. There is a new puzzle to be solved for every business and it keeps me on my toes!

What’s the most challenging thing you’ve worked on?

The most challenging thing to me is refining on my own approach at work. In my last career, almost every interaction that I had was in person. It was tricky at first to build relationships over the phone and to be able to connect with someone when I couldn’t see their face but now I actually enjoy this more because I can communicate with so many more people each day!

What inspires you?

What inspires me is the ability to learn and grow each day. It’s pretty amazing that I can be a better person each day, learn something new, and try to bring more joy and good to the world. Simply said by Don Draper, “Make it simple, but significant.”

What was your first impression of Groupon as an employer?

I walked in the door for my interview and knew I wanted to work at Groupon. The environment was positive, fun, and welcoming. In fact, during my interview I said, “If you offered my the job right now, I would say yes!” I was offered the position two days later.

“I love that each day is different and that it is challenging. There is a new puzzle to be solved for every business and it keeps me on my toes!”

How does your work impact Groupon’s mission of building the daily habit in local commerce?

One of the things that I do is ask my friends about new businesses or businesses that they would want to see on Groupon throughout the country. I focus primarily on new breweries or smaller breweries because one of the things that I hear from many that I work with is how they want to bring the community together. It is pretty amazing for me to partner with a brewery before they even open their doors and hear about how they started, to watch all the equipment be installed, and ultimately to see them open their doors for the first time.

What’s your proudest accomplishment in your time here so far?

Working with a shooting range this year. It was a newer range that really wanted to be on Groupon for the exposure. It took a lot of work on the back end to get them on the site but ultimately we got them on just in the nick of time before Thanksgiving. I was in Austin when I received a text that said, “Congratulations – you have one of the top deals of the week!” That was my first time being recognized as one of the top deals. After that, I received Rep of the Week. It was great to see that after all of work of the merchant and my team, that they were able to get on the site and gain the exposure they were looking for!

Have you won any awards?

Culture Club: Unity Award

What do your parents think you do?

“Lets see; I think you work with companies large and small to help them sell themselves better by providing deals that encourage others to use their product and because of that use they want to continue using the product even without the discount coupon. How does that sound?” Written by mom and approved by dad.

Where were you before joining Groupon and how did you get here?

I worked with early childhood programs throughout the country. I was a trainer and coach for childcare centers and helped them improve their quality of care. I’ve always wanted to try sales but was scared. In February 2017, I started thinking that I was going to make the transition and by March I decided to put my two weeks at my job without another job lined up! Amazingly enough, I ended up having an interview at Groupon the next week and was offered a position. I guess it was meant to be!

What are your hobbies outside of work?

I’ve recently taken up hiking: Arizona has some amazing views! Mud runs and races are also something I like to do. The Hot Chocolate 15K and Terrain Mud Run are my favorites.

If you could do any other job for a day, what would it be and why?

I would want to own a brewery or a coffee shop. It would be great to get to know the people in the community I work in by providing a great environment! (Maybe one day I’ll start a business and I’ll have to call Groupon to help me build the brand!)

What’s your favorite local business?

La Santisima. They have the best horchata I’ve ever had: horchata with strawberry creme, pecans, cantaloupe, strawberries, and cinnamon! They also have a salsa bar where you can choose about 15-20 different types of salsa. Chips and salsa is my favorite food so it is a huge win for me!

Sales roles exist at other companies…so why Groupon? What gets you excited to come here every day?

My brother in law is in sales and has been for 20+ years. He said to find a company that has a training program that will invest in you. Coming from a non-sales background, I saw Groupon as a company that would invest in me to make me the better every day. If a company invests in me, it makes me want to in turn invest in them even more! The people I work with also make my life great each day! (Grace Litteken, my manager makes a tough job easier and I couldn’t do it without her!)

Can you write a Groupon haiku?

Ping Pong Tournaments –

We take them seriously –

Better start training!

Tell us something about you that might surprise us.

I’m in sales, but money does not motivate me! Also…I have 7 older sisters. I’m the youngest of 8 girls!

Groupon for Veterans

Pride@Groupon

Women@Groupon

 

Groupon World Headquarters

Nate Morgan – Business Development Consultant in Auckland

Nate Morgan – Business Development Consultant in Auckland

NATE MORGAN

Business Development Consultant, Local
Auckland, New Zealand
Joined: 2015

Former Law student Nate went from running ski and snowboarding competitions across the U.K. to consulting with local businesses in Auckland, New Zealand. Today, he finds the exposure to different businesses across the region exciting and loves consulting with owners about how to meet their business goals.

What’s your favorite Groupon memory?

Being convinced by Mark Carter (L&D Manager) that it would be possible to bend an iron bar using only my neck and his…

Tell us about what you do! What do you love about it?

I have the challenge of finding new businesses that want to use Groupon to attract new customers. Once we’ve established that a business is ready to welcome the Groupies and that a partnership is viable, the fun bit begins. Designing deals, offer structures, and getting creative is what I love most about our role. Sure, you’re going to borrow lessons from previous deals that have performed well, but there is plenty of scope for being inventive, combining different ideas, and fundamentally creating something new. On top of that, the range of businesses that we’re exposed to in this role is truly fascinating. In any one week, we’ll be working offers for museums and attractions, restaurant and hotels…all the way through to independent business owners such as mechanics and hairdressers. Learning from business owners about how they approach their work and align their varying business models is massively inspiring.

What’s the most challenging thing you’ve worked on here?

It’s a bit cliche, but in our role, every week presents its own challenges which are wide and varied. These include navigating challenging negotiations, competitive bids for businesses, and complex projects for high-profile partners. In terms of adjustment, the evolution of our sales teams from owned accounts to more of a hunter/farmer model has taken a little bit of getting used to, but with records being smashed month by month, it clearly has been the right direction for the business to take.

Who or what inspires you?

At home, my partner and family are amazing at what they do and possess great determination and motivation to get things done. In the workplace, we have a lot of very talented people throughout the ANZ business, and seeing the fruits of their labour is really motivational. There’s nothing better than seeing an awesome deal absolutely kicking it out the park, bringing results for your friends, their business partners, and the customers. #Bangerz

Being able to borrow ideas and inspiration from deals written in New York and London, and have that inform my work in Auckland demonstrates the scope that Groupon has as a truly global market leader.

What was your first impression of Groupon as an employer?

Challenging! The recruitment process was detailed and rigorous, and it definitely gave the impression that the business was keen on taking the time to find the right people and fit for the team.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

The sale of vouchers from offers I write have benefited hundreds of local business owners and been bought by thousands of customers throughout New Zealand. Seeing the happy customers’ comments and stars pop up on deal pages is the best in terms of job satisfaction!

What are you most proud of in your time here?

One of the first businesses I signed a few years ago was Zarbo Cafe & Deli, which is located in Newmarket (the suburb I was living in at the time). At the time, Groupon’s booking tool was just coming into the New Zealand market and these guys were set to be one of our pioneering partners on the platform (wow, lots of P’s). Two years down the line, several thousand vouchers, and a few more campaigns later, the original High Tea structure we ran with is still going strong with the same imagery.

Have you won any awards at Groupon?

Q1 2017 Values Award Winner: Make Life Less Boring

November 2017: Groupon Green Award for Ownership & Performance

What do your parents think you do?

My parents think I spend far too much time on the internet! In truth they have a pretty good idea of what I do, having received numerous vouchers as birthday and Christmas gifts over the years. They’re back in England so it just makes sense to skip the postage where I can 🙂

What did you do before Groupon and how’d you get here?

Before Groupon, I had worked in various Sales and Marketing roles for businesses both big and small. Leaving University, I worked in field sales in London for Nokia which was a great experience and allowed me to promote my passion for mobile, tech, and digital. I left that to take on a passion project for a year, acting as Chairman for the British Universities Snowsports Council…basically living my dream and running ski and snowboarding competitions for 50+ clubs throughout England, Ireland, and Scotland, including a 1,500+ person championship in Tignes, France. Off the back of that, I got to help set up the UK office for an established Danish ski holiday company and help them break into the UK market, bringing the very first customers on board and effectively writing the website! A few more years down the line, an offer came to me to uproot from Bristol and move to Auckland and that seemed like too good an adventure to turn down. Three years later and I’m still here…so the Kiwis must be getting something right!  🙂

What are you up to outside of work?

I coach Crossfit at a local gym, love to Snowboard on the weekends throughout winter, and am (slowly) learning to kitesurf when the water’s a bit warmer.

If you could have any other job for a day, what would it be and why?

Professional snowboarder, making movies out in the backcountry.

What’s your favorite local business?

Asian Ruby Vietnamese restaurant in Parnell.

Your role obviously exists at other companies, so why Groupon? What differentiates Sales at Groupon from other companies?

The fact that Groupon thrives in 15 markets and 500+ markets, operating across a number of different verticals, is EPIC! Being able to borrow ideas and inspiration from deals written in New York and London, and have that inform my work in Auckland demonstrates the scope that Groupon has as a truly global market leader. I love the way our tech roadmap is starting to roll out more quickly from North America and EMEA to the ANZ business so that we can start delivering these benefits and features to customers and businesses faster than ever before.

Can you write a Groupon haiku?

Food and Drink for all, Try something new for a change, Making memories

Tell us something about you that might surprise us!

I studied Law at university, but chose not to pursue the career as the firms I came across during work experience seemed uninspiring, sterile and lacking in culture.

Groupon World Headquarters

Angus Muffet – Head of National Sales in Sydney

Angus Muffet – Head of National Sales in Sydney

ANGUS MUFFET

Head of National Sales
Sydney, Australia
Joined: 2013

Angus’ award-winning career has taken flight at Groupon. He chats about his experience biking across India, building a billy cart with his Groupon team, and how his ambition helped him land a leadership role in National Sales.

Tell us about your role. What do you do? Why do you love it?

My role is to lead the National Sales Team across ANZ. I was promoted to the gig around 2 years ago and at the time it felt as if I’d been given the keys to a Ferrari. National Sales is a fast-paced, high-performing vertical. Our mission is simple: deliver the best brands at the best commercials for our customers. The revenue and customer activations will follow. Everything about the role gets me excited; my team is best-in-class and uncompromising in their work. We manage ANZ’s biggest merchants and produce significant results. One of my team members recently signed a record-breaking deal with one of our partners. It gave me such a thrill to see him succeed in such an impressive way. The merchant also broke records! It was the single biggest customer acquisition activity they had ever undertaken through a third party. Groupon challenges me to grow as an individual and as a leader…to always be better than yesterday.

Tell us something about you that would surprise us.

I spent 3 weeks racing from the far north of India to the south on a rickshaw. We covered 2,400 km doing 40 kph on what is best described as a ride on a three-wheeled lawnmower. We met so many wonderful people, were dragged into a council meeting to meet the president of a village, broke down more times than we had cold beers, and ticked off one hell of a bucket list item!

Who inspires you?

My mum, dad, and grandparents. They’ve taught me the value of community, creating a vision, and hard work. My parents are third-generation farmers and some time ago sold their sheep and cropping land to move closer to town. After some time on the road traveling Australia, they returned with the idea of building a home and upmarket lodging for guests to stay. Last year, they completed their vision and built the most amazing place with sustainability at its core. They are super active in their community. They’ve come up with annual events that gather 1,000 people together for a rugby lunch on an oval and 800 people for a food and wine event. My grandfather (pictured below) was a man of ethics and drive. He was always involved in community projects, council meetings, and committees. I love this picture of him; it’s a rare moment after the war when farming friends got together to let their hair down.

Have you won any awards here?

Groupon ANZ Salesperson of the Year

2014 Getaways (Travel) Salesperson of the Year

2015 Make Life Less Boring Annual award

What’s your favorite spot in the office?

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I believe we are on the way to becoming a daily habit, however, there are some huge (and exciting) challenges ahead of us. The work that the team and I are doing to sign household brands is driving much of ANZ’s gross customer adds each year. In 2018, we expect to retain our current merchants and onboard more to engage and excite our subscribers. We’re also making it easier for our customers by dramatically reducing the friction they used to feel when interacting with National Deals. We instituted a forum for internal stakeholders to be run through the national pipeline and provide feedback on things like payments, redemption, fine print, and structures. As a result, our customer contacts for refunds have dropped significantly.

What’s your proudest accomplishment?

I’m really proud of the career I’ve forged at Groupon. Having not completed a university qualification, I started my career motivated and hungry to achieve what I knew I was capable of. After some time managing 5-star hotels, I wanted to get into the sales world and Groupon presented that opportunity. I started as a sales rep on the travel team, selling into brands like Accor, Langham, and Wyndham World Wide; developing marketing strategies and revenue goals across 700+ properties. I finished the year at 112% to target with 68% of revenue coming from new business (the highest % across the sales floor). I was fortunate to be awarded Groupon Sales Person Of The Year for 2014 and Travel Salesperson of the year in 2015. After a two-year run with the ANZ travel team, I convinced the company to take a chance with me to head up the National vertical. With my prior achievements and strong endorsements from leaders in our business, I was appointed to the role. Fast forward two years, no other National team has seen the growth we have within 12 months.

Our sales culture is one of the most highly measured and highly rewarding I’ve ever seen. We push our people to do their best work and most importantly grow as individuals.

What’s your favorite Groupon memory?

There are so many memories Groupon has given me, more than my four previous companies combined! The stand out is The Red Bull Billy Cart Race. In November 2015, Groupon ANZ entered into the Red Bull Billy Cart Race, held in Sydney’s Centennial Park. To qualify to enter, we had to come up with a winning cart design. The group decided that it should reflect the fact Sydney is a city by the beaches, with many lifeguards. So we went with a giant pair of speedos. We were one of 30 designs chosen from hundreds of entries to go ahead and build! With no design skills and limited resources, we met at a colleagues house to plan and construct the cart, while enjoying some beers and BBQ. The frame was fashioned from two BMX bikes and a bunch of blood, sweat, and welding. The big day finally arrived for us to race with thousands of people coming down for a look and laugh. The criteria for winning is simple: the fastest and most outlandish driving wins. Forgetting that we were racing on a super hard surface (and the instructions during the safety briefing at the start), we stripped down to our own pair of red speedos and donned helmets. The giant speedos raced to the finish line with no issues, the build team had done an amazing job! Half of the Groupon office came down to watch in the rain; it was a really excellent example of the culture and camaraderie we have in ANZ.

What’s your favorite conference room name?

 

What keeps you busy outside of work?

I’ve just bought a house and moved outside of Sydney by the Hawkesbury River which is amazing for exploring and spending time on the water. I love sailing and seeing my rugby team getting pumped.

If you could do any other job for a day, what would it be?

Commercial pilot. I gained my pilots license after school, however, didn’t go through with it as a career.

What’s your favorite local business?

Frankie’s Pizza.