Leyla – Project Manager, Talent Acquisition Operations

Leyla – Project Manager, Talent Acquisition Operations

LEYLA BOSS

Project Manager, Talent Acquisition Operations
Chicago, IL
Joined: 2013

There’s a lot we could say about Leyla’s accomplishments in Recruiting and Project Management, but mainly we’re just here for her last name. 😍

What’s your favorite Groupon memory?

The day before Halloween this year! I was heading into the office on an extra sleepy Monday morning. I rode up to Groupon’s floor, the elevator door opened, and we were greeted by witches and zombies hissing in our faces and following us around the floor. I was terrified to say the least, but it sure did wake me up! I wish I could’ve taken a picture, but I was too scared to go back.

What was your first impression of Groupon?

From the very start, I knew I was going to be working with some of the smartest people in my career, and that they’d drive me out of my comfort zone. And they proved me right. I’ve had the opportunity to work on teams and projects way above my experience level which have allowed me to stretch my skill set almost immediately.

How does your role impact Groupon’s mission of building the daily habit in local commerce?

I’m helping to build global efficiencies and best practices for our amazing Recruiting team. With Groupon constantly growing and shifting priorities, it’s been a welcome challenge to find ways we can work smarter as a team.

What’s your biggest Groupon accomplishment?

Hiring is one thing, but building an office from scratch is a whole different story. I’m proud to say that I managed our North American Sales Recruiting team when we opened up our Phoenix, Arizona office in 2015. It was truly a collaborative effort with nearly every department at Groupon involved focusing on everything from finding the perfect workspace (ASU’s Skysong) to finding the perfect team to kickstart the location. While most of my time was spent mapping out our hiring timelines and training new managers, at one point I was crawling under desks hooking up the internet. No task was too big or too small for this effort, and it was awesome to see everything come together in order to build such a great team.

“From the very start, I knew I was going to be working with some of the smartest people in my career, and that they’d drive me out of my comfort zone. And they proved me right.”

Have you won any awards here?

Yes. “Most likely to hit ‘reply all’ on an all-company email.”

There’s always one in the bunch, isn’t there.

What keeps you excited to come to work every day?

There’s an opportunity to make a real difference and see your results every day. When I was a Recruiter and a Recruiting Manager, I was watching people I hired grow at Groupon and get recognized for their impactful work. Now, I’m able to influence the team I was once a part of, and try to impact and improve their day-to-day experiences.

What do your parents think you do?

That’s actually super unclear. They’re frequently asking “do you work tomorrow?” or “are you working today?” like they’re not sure if this is a regular thing or not. Yep, mom, still working!

If you could do another job for a day, what would it be and why?

Professional puppy cuddler. I assume this exists.

Groupon World Headquarters

Lauren Mullins – Senior Sales Campus Recruiter

Lauren Mullins – Senior Sales Campus Recruiter

LAUREN MULLINS

Senior Sales Campus Recruiter
Chicago, IL
Joined: 2016

You can find Lauren all over the Midwest visiting campuses & recruiting future Groupon sales talent. OK, or you can find her at Taco Bell.

What teams do you primarily recruit for?

Sales for Chicago and Phoenix

What are some best practices for candidates to keep in mind when applying or interviewing at Groupon?

I specifically recruit college students for full-time, entry-level sales positions and know most of my candidates won’t have a ton of sales experience. Because of that, we are looking for transferable skills and for students to be able to tell stories in the interview process that show they have those skills. I am a firm believer in the STAR method of answering behavioral interview questions! If students can bring the skill set, we’ll teach them how to sell Groupon to local businesses.

So what should a university student expect from the recruiting process?

So glad you asked! You can learn more about our Sales Recruiting process here.

What’s something that candidates are surprised to learn about Groupon?

That our sales teams are ‘verticalized’ by category of business instead of assigned to territories or zip codes. For example, sales reps don’t just call on say Austin or Pittsburgh and call all different kinds of businesses. They call all across the U.S. and Canada to businesses within one vertical, such as Health, Beauty, and Wellness, Things to Do, or Services. They become an expert in that category instead of a specific market, which helps them be more productive.

What’s the #1 thing you wish all candidates did?

When we meet students on campus at career fairs, most don’t do their research on companies or know what roles companies are recruiting for. We get a lot of students that come up and ask “what’s Groupon?” or “do you have any positions in X field?” The hosts of career fairs usually provide the list of companies attending and you can look on campus job boards to see what positions they’re recruiting for in advance of the event so you’re prepared. It can really set you apart if you approach booths knowing a little about the company, why you’re interested in the company, and what role you want to go after.

 

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I hire sales talent from college campuses – the people who work with local merchants every day to ensure there is a strong selection of deals for Groupon customers to shop!

What’s your favorite Groupon memory?

I love that Groupon has a personality and always keeps you on your toes. Most recently, the day before Halloween someone hired spooky professionals to greet people as they came into the office. It was very unexpected and entertaining. Just the other day the Abominable Snow Monster from Rudolph was randomly walking around the office. People work very hard at Groupon, but also don’t take things too seriously, which makes it fun to come to work every day!

What was your first impression of Groupon?

When I came in for my onsite interview, I immediately felt like it was a place where I could be myself personally (and not hide my inner cat lady) as well as professionally.

What are your favorite local businesses?

Is the Taco Bell on Addison considered local? I kid, but how can I pick just one for reals? Top three foodie spots right now are Southport Grocery, Real Good Juice Co, and El Tapatio. Okay, one more, Ema… YUM.

Give us a glimpse of your workspace!

If you could have any other job for a day, what would it be and why?

I’d be the handler for the University of Georgia mascot, UGA, who’s the most handsome English Bulldog! He’s quite the celebrity, and I love all things University of Georgia – especially football season and when UGA sits in his dawg house on the sideline. If this didn’t work out or wasn’t possible, I’d open up a Cat Coffee & Cocktail Lounge, where you could sip on things and potentially adopt a furry friend!

Tell us something that might surprise us about you.

I am REALLY passionate about my alma mater (see desk pic) and I volunteer as the President of the UGA Alumni Association Chicago Chapter in my spare time!

Women@Groupon

Groupon World Headquarters

Sales Mentorship Program

Sales Mentorship Program

Groupon is full of smart people doing interesting work—the Sales Mentorship Program matches them up

Once our newly-joined Sales reps have graduated out of our 12-week training program, they’re fully prepped, pumped, and preened for success. But the support doesn’t stop there. In addition to the continued support from the Groupon Sales University, reps have the option of furthering their professional development by joining the Sales Mentorship Program. Mentees are matched up with more tenured Groupon Sales reps, and each side works on their own professional goals while helping another.

Our Sales Mentorship Program is comprised of mentors and mentees from both Merchant and Business Development Sales groups. This means that no matter what sort of Sales you’re doing—hunting or farming—all reps have the opportunity to participate and grow.

Since, 2015 the program has seen…
70 mentors
287 mentees
16 mentees become mentors
4 mentors promoted to DSM

“I remember how it felt starting in this sales job over 6 years ago with little insight on how to approach my day-to-day routine, so I enjoy being a resource for my mentees. Not only that, but they keep me hungry. Seeing my mentees succeed and get promoted only keeps me motivated to continue doing my job better,”

Dexter Peak, Business Development Mentor

What do mentors get out of the program?
Aside from 1:1 relationship building, mentors can strengthen their professional skills in a variety of ways: participating in professional development training sessions;  attending monthly speaker leadership series; and the opportunity to lead meetings, scrums, and training sessions.

In addition to the time they spend with their mentees, mentors have collectively clocked over 30 hours of volunteering and led 40+ continued education sessions for mentees and the Sales organization overall.

“Participating in mentorship is truly been my biggest key to success in sales. Having a talented peer be there for me on a professional and personal level has opened my eyes to what I didn’t originally think was possible here at Groupon. Each and every time I see my mentor I’m inspired to be better, sharper, stronger and more dedicated to my professional growth.”

Gina Carlson

Sales Trainer & Mentee

“This is a program where mentors can work on their own personal and professional development, while also helping their mentees achieve their goals. It allows them to push themselves towards their goals while learning from their mentees in the process. Most of all, it allows for those deserving to be recognized as the growing leaders they truly are.”

Rheannon Gerlach

Senior Sales Trainer & Sales Mentor Program founder

” Whether it was talking about foundational traits that I needed in order to succeed, or taking it to the next level and becoming more strategic in my thinking, I learned a lot of valuable things from my mentors. It only seems right that I give back to the program that helped me, while also benefiting from the different perspectives that I hear from various reps that I meet in the program.”

Joe Fish

Merchant Development Manager & Mentor

Rheannon Gerlach – Senior Sales Trainer

Rheannon Gerlach – Senior Sales Trainer

RHEANNON GERLACH

Senior Sales Trainer
Chicago, IL
Joined: 2010

From a fledgling idea to 350+ Grouponers participating, the Sales Mentor Program has Rheannon to thank for what it has become today.

What’s your favorite Groupon memory?

My favorite Groupon memory is one I’ll definitely never forget. It started as a quiet morning in May of 2014, I was here at work early catching up on emails. All of a sudden….I heard the loudest, scariest screeching noise – one that would make all the little hairs on your body stand straight up. I remember whispering to myself, that sounds like a dinosaur (and what an odd thought, right? I am fascinated by them and thoroughly enjoy learning about their evolution to birds today.) Sure enough, it was like a dream and a nightmare at the same time. A very life-like raptor was wandering the aisles of Groupon, chasing people and screeching like it was starving and we were its next meal. While I was thrilled—because this is something you only read about or see in movies—I was also quite startled.

 

What’d you do before Groupon and how’d you get here?

After college, I worked in the automotive industry and had a unique experience traveling throughout the US. After a few years, I wanted to move back to the Midwest and during my travels I fell in love with Chicago. Living in Michigan at the time, I accepted a sales position at a conferencing company in Chicago on a Thursday, moved over the weekend, and started that following Monday. After a few years, I was interested in this new local start-up, Groupon.

Before applying, I bought my first Groupon, (Skydive Midwest) and loved every minute of that experience. After interviewing, I was offered a Sales position. I’ll never forget my first day. At that time, all new employees had to draw a picture of themselves in a notebook at the front desk. I have no idea what I drew at the time; I’m guessing it was probably a stick figure (let’s hope we don’t find my drawing). Here I am, 7+ years later! I love my company and the people I get to work with, I’m excited about what’s to come, and I look forward to continuing to grow my professional career here.

Who or what inspires you?

My parents inspire me: 36 years of a happy, healthy marriage. They empower each other to be better people and growing up they always made sure I knew they were proud of me (and this continues today). My dad, literally, teaches me something new just about every week; he’s a very positive person. In fact, growing up my dad would make sure to write me something inspirational and motivational every morning before school. I wouldn’t be who I am today without them.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I am a Senior Continued Education Sales Trainer for a variety of our Sales teams and verticals. There’s more to being a trainer than standing in front of a room and presenting a PowerPoint. Training Continued Education is a combination of skill and will. Reps have to see the value in what they do every day. Knowing that with each day, they should be striving to be better than the day before and closer to the next step towards their goal. Conducting call listening scrums, 1:1’s, product roll-outs, sales processes, facilitating war rooms, call certifications, initiative trainings, etc. are all important, however, it’s relentless repetition, learning from each other (even in different sales verticals), and getting out of the scope of doing what they’ve always done to evolve themselves. It’s working with DSMs to make sure management is aligned; it’s presenting new ideas and getting everyone on board because we see a vision. It’s realizing the opportunity to help willful sales reps grow to be more confident, innovative and enable them to take responsibility for who they are as Groupon advisors.

What’s your favorite local business?

My favorite local business is Aaron’s Apothecary in Lincoln Park. I love the old-fashioned feel of the place; classical and jazz music make it a relaxing and comforting space while beautiful scented candles fill the air. They have the best organic makeup and little gifts. I’ve never actually used their pharmacy, however, the staff is absolutely amazing. When I walk in, I feel like I’ve entered a welcoming home.

Your role probably exists at other companies, so what makes your role here unique? 

Groupon is a great place to work. I’ve had experience in other corporate environments and there’s simply no comparison. More openly speaking, I believe it’s all about what we (as individuals) value and what we look for in our company. If you don’t know what you stand for and don’t understand your “why,” then you will lack passion and drive in your work. My goal has always been to build and develop leaders. The great part about this is that I have the privilege to do this on a daily basis with mentors. As they continue to become even more influential leaders I hope that we will get to continue to work together to make Groupon even better than it already is.

Can you write a Groupon haiku?

Green cats and spaceships —

Evolution happening —

Positive vibes flow —

Tell us about why you’re involved with Women@Groupon and the Employee Volunteer Program.

For Women@Groupon, I love the speaker series, View From The Top. One particular speaker that really inspired me was Mellody Hobson. She was an incredibly empowering yet gentle speaker. From a young age she knew exactly what she wanted to achieve and would stop at nothing to meet her goals. I also enjoyed being a part of the facilitation process bringing in the two owners of The Bar Method Chicago. Their journey was so inspiring to hear on many different levels. I’ve also been a Mentor for Women@Groupon. I appreciated the opportunity to be able to work with someone and offering my perspective and guide them through their experiences.

In regards to the EVP, I had a ton of fun creating an eventful Movember in 2013. I was able to network with people all around the company, be as creative as I wanted, and pull off some exciting events.

 

What do your parents think you do?

From my Dad: A trainer, in short, educating new and existing employees ( different levels ) on best methods to help and improve their selling experiences. Continued support this process throughout with different programs you and maybe others have created and crafted. How close am I?

Mom: You develop and administer training for new employees and ongoing training for existing employees. You also developed and maintain a mentor program for existing employees. ***Let me know how close I am!!

What’s your biggest accomplishment here so far?

I’m most proud of the Sales Mentor Program. I’ve been developing it over the past 5 years, so it has become my child. Earlier on I was able to pilot this program with some smaller groups; after that, it felt like I was a door-to-door salesperson pitching this program to whoever would listen. When I joined the Sales Training Team a few years ago, our new director was impressed with my program and was ready to lead the way in helping me get this off the ground. His belief in my work and me was truly a turning point in my own belief in myself.

I take a lot of pride in my work and what is shown to the public eye. While the structure of the program represents my vision, insight, and creativity, it continues to grow and develop with each and every one of the mentors who are a part of it. They make the program what it is. It’s the gateway to whatever their next steps are. While at one point in time, I would have described myself as a perfectionist, along the way I’ve learned that mistakes are a part of the program’s growth. Perfection doesn’t exist, and going with the flow (while keeping vision) is okay as long as evolution and progress are happening. Developing this program has taught me more than I ever anticipated about myself and I’m beyond thankful for the support this program has received.  I like to think that I am helping to create the future leaders of this company, so that no matter what my career has in store for me, the impact I have on Groupon is long-lasting.

If you could do any job for another day, what would it be and why?

Marine Biologist or an Astronaut for NASA. We have only explored 4% of space and only about 5% of the deep sea. To me, venturing into these unknown areas would be exhilarating.

Tell us something about you that might surprise us!

I’m a fitness freak. I’m an instructor at The Bar Method and have competed in a bikini fitness competition. I plan to take on a few more fitness challenges in the coming years and I appreciate that Groupon allows me to have a positive work/life balance to appeal to my ever-changing lifestyle.

Women@Groupon

Groupon World Headquarters

Jackie – Supply and Strategy Manager, BeautyNow

Jackie – Supply and Strategy Manager, BeautyNow

JACKIE

Supply & Strategy Manager – BeautyNow
Chicago, IL
Joined: 2012

From launching a learning series for employees to overseeing Groupon’s Latino-focused resource group to helping raise 20k for hurricane relief, we can sum up Jackie’s involvement in Groupon with one word: inspirational.

What’s your favorite Groupon memory?

My favorite memory is the dinosaur coming into the office and scaring people as they came out of the elevator!

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I work on BeautyNow supply strategy. My goal is to ensure that consumers are getting the appointments they are searching for, when they want them. Because our value proposition is not price, it’s important for us to understand how we can build a product that gives people a robust selection of services that they’d prefer to book and conveniently pay for through a few clicks of a button!

Who or what inspires you? 

People who are not afraid of the unknown and who welcome calculated risks!

What was your first impression of Groupon?

I thought it was such a fun company and a great fit for me professionally.

What are your biggest accomplishments here so far?

In my past life, I worked at Ernst & Young as an auditor. Although it was a great experience that allowed me to build a great professional foundation, I could not have done some of the innovative things I’ve done had I not decided to completely change career paths. At Groupon, I have worked on helping build the framework of what is currently our unstoppable beauty business; building out injectable service focus and training programs; a national launch of surgical offers; and some up-and-coming novel ideas in the BeautyNow space (stay tuned for those!)

I’m incredibly proud of the launch of my “Ongoing Learning Series” which truly stemmed from my undying yearning to learn and grow professionally and personally. We’ve had over 300 participants and over 12 sessions so far! I’m looking forward to continuing this program as well.

I’m also proud of the work I did with Matt Rolnick on our Hurricane Relief Auction. This all came about with a simple idea to bring our HBW (Health, Beauty, & Wellness) team together for a small auction where we could contribute in a small way with our crafts, skills, and time to a truly necessary cause. After Matt sent a few emails asking for donations, we got the ball rolling. I sent an email to our CEO, Rich Williams, asking if he’d be interested in offering something to the auction and he responded in less than 10 minutes! The kind of support we received for this auction from everyone around the office—including our incredible support functions—was astounding. Through this auction, we were able to raise over 20k to hurricane relief! Matt and I are also so humbled to have been nominated by the organization to receive a Groupon Green Award (Groupon’s internal award for employees) for exhibiting our core value of “Community” in light of our fundraising efforts for hurricane relief!

Jackie with members of Groupon en Espanol on Groupon Chicago’s roof deck

Also, my work as Chair of Groupon en Español has been incredibly rewarding. With only a year under our belt, GEE has been able to make huge progress across all diversity initiatives in the organization. We’re constantly trying to think of ways we can grow our marketplace, employee base, and continue to engage customers of all backgrounds on our platform. I love this aspect of my role because I truly get to see people who are passionate about what they do. My GEE team does not do the work for the pay (since it’s a volunteer effort), they do it because they truly care about inclusivity and diversity. I am so proud of my team and am inspired by them every day!

GrouponEnEspanol

Groupon World Headquarters