Esther – Head of Global Merchant Payments

Esther – Head of Global Merchant Payments

ESTHER

Head of Global Merchant Payments
Chicago, IL
Joined: 2010

Esther may not be president of the United States, but she’s clearly a leader in the Global Merchant Payments world of Groupon.

What’s your favorite Groupon memory?

I have witnessed a lot of random and crazy things in the past 7 years. There are so many times that I think back and realize how fortunate I am to have these wild and crazy stories. One notable moment would be the day we went public on November 4, 2011. At 5 pm the day before, we received a company-wide email titled “IMPORTANT: All Chicago Staff Training Tomorrow – 8 AM.” Back then, it was extremely rare to get any emails saying something was “mandatory,” so we all knew the business was not messing around. When we all got in that morning people headed to their designated meeting areas to be met with champagne and cake! The whole day ended up being such a fun celebration. It was even more memorable to have been in Customer Service at the time. All of our phone calls that day seemed less like work and more like thanking our customers for their appreciation and commitment.

What’s your favorite local business?

I love Cesar’s Restaurant that we run periodically on Groupon!

What’s unique about Groupon as a work environment?

Groupon has given me unique opportunities to learn and grow, which I feel are really specific to this company. The investment they have made in hard-working individuals goes beyond what people are qualified to do on paper. I have also met some of my closest friends here and although some have moved on; we all know that Groupon has something special.

How does your work impact Groupon’s mission of becoming the daily habit in local commerce?

Being in Merchant Payments, my team is constantly thinking about our merchants. We know that accuracy and timeliness on our end help our overall relationship with our merchant base. We work hard every day to help other teams do their job without boundaries or complications.

What’s your biggest accomplishment here (so far)?

I love watching my team grow. Being a manager in both Customer Service and Accounting, I have managed a lot of people. I love seeing others succeed both inside and outside of Groupon. I have seen some of my former employees become managers, top sales members, project managers, actors, stay-at-home parents, and many others that have gone back to school to become something entirely new and challenging.

Give us a glimpse of your workspace.

“Groupon has given me unique opportunities to learn and grow, which I feel are really specific to this company. The investment they have made in hard-working individuals goes beyond what people are qualified to do on paper.”

Why do you participate in Parents@Groupon?

I love getting to know others throughout the company. As a mother, it has been extremely valuable to meet other through parents at Groupon and see how we are all working through the challenges of work/life balance. It is also amazing to see what Groupon is capable of when we all come together!

What does your mom think you do?

“You manage a crew of people and process a lot of money for your merchants/vendors.”

Have you won any awards here?

Not yet! But in 8th grade, I won “Most likely to become president.”

Who or what inspires you?

My mom is my inspiration. A mother of 4, she has never given up on any of us. She is an elementary school principal who is dedicated to education and the growth of our communities. She is a loving mother who thinks we can never do any wrong and she is the best grandmother to my son. She is the textbook mother and grandmother who still gives us money to spend on our birthdays and spoils her grandkids any second she can. My mother never told us that something was impossible; for her, she worked hard through her years and always looked for the alternative solution when things got difficult.

What was your first impression of Groupon?

I thought Groupon was a once-in-a-lifetime opportunity.

If you could do another job for a day, what would it be and why?

I really want to be a celebrity’s assistant. Not sure why… just seems really busy and exciting.

Tell us something about you that might surprise us.

I started at Groupon on my birthday! Having to write ‘today’s date’ and my birthday on all of the HR paperwork made for some messy penmanship (I kept messing up the years!)

What did you do before joining Groupon?

I went to school to become an English teacher. After substitute teaching for a little bit, it was hard to find a full-time job. An opportunity came up to be a Customer Service Representative and I remember my husband telling me that this would be a once-in-a-lifetime opportunity. I took the job and never looked back!

Can you write a Groupon haiku?

Daily payments for –

Merchants who run on Groupon –

Get your deal today

Parents@Groupon

Groupon World Headquarters

Groupies Hold Pink Ribbon Breakfast to Fight Breast Cancer

Groupies Hold Pink Ribbon Breakfast to Fight Breast Cancer

VOLUNTEERING

Groupies Hold Pink Ribbon Breakfast to Fight Breast Cancer

14 November 2017

Enjoying pink baked goods (for a cause)

From the Sydney Office

We all have a special woman in our lives, so let’s support them and each other at the Pink Ribbon Breakfast and Bake-Off Competition!

For winning the Global Volunteer-A-Thon, Groupon ANZ was provided the opportunity to not only celebrate but also give back. Together, we enjoied a cupcake, shared a breakfast and heard some important details around Breast Cancer.

Each Groupon team was invited to bring their best baked goods to the table and go head to head in the Ultimate Groupon Bake Off to find out just who is the Bake Leader once and for all!

It was a great event, organized by our staff, with personal stories shared regarding loved ones who had impacted by breast cancer.

Everyone loves a good “camera timer” joke.

From the Sydney Office

And Breakfast Tea in the Melbourne Office

A Note from the Melbourne Office

Just wanted to share our little Pink Ribbon Morning Tea we had this morning in Melbourne. Thanks for everyone who was involved!

Ryan and Craig outdid themselves in the baking department and there were plenty of tasty treats for a good cause to go round!

We’ve opened the morning tea up to the rest of The Hub office space and hope to raise quite a bit of money by the end of the day! I’ll loop back in with the final count tomorrow 🙂

Great to have Ryan and Steve T in the office as well (and our little celebrity Liam the Cavoodle!) – and what a morning to welcome Daniel to the Melbourne Office as well! Go Tea!!!

We Raised a Massive $1173.30!

Thank you to each and everyone of you who baked (or bought) in some items of food. Thank you to the Taskforce, Women@work (Tina, Amanda, Melissa, Naomi, Ryan, Ang, Kiera, Val & Cara) who organized it all, to Steve who judged the bake off & a massive Thank you to everyone who generously donated!

Stephen – Project Manager, Recruiting Operations

Stephen – Project Manager, Recruiting Operations

STEPHEN GARVEY

Project Manager, Recruiting Operations
Chicago, IL
Joined: 2011 & 2014

Stephen is one of Groupon’s “boomerang employees” who left and returned shortly thereafter due to missing the people and culture. However, he could’ve come back more quickly if he had been on that hoverboard…

Who inspires you?

My wife is an ICU nurse, so she literally deals with life and death situations every day. It amazes me that she’s able to continuously head in and deal with that. It’s really helpful to have that reminder that while our jobs at Groupon are challenging and can be stressful, it’s not life and death. We’re just trying to help make life fun for our customers.

What was your first impression of Groupon?

I thought that the office was really big. At the end of my first day, I got a little lost and ended up taking a staircase that let me out in the custodial area. I had to walk around in there for a while before I found someone who could let me out.

How does your role impact Groupon’s mission of becoming the daily habit in local commerce?

My role is to work on systems and processes that are used by our recruiting team. I’m helping make their jobs easier so they can go out and find the best talent to add to Groupon.

So why did you leave Groupon then come back?

I received an offer from another large company that seemed like a logical next step in my career, and I felt that it was too good to pass up. However, I was definitely reluctant to leave Groupon. I ended up staying in the office until 7 pm on my last day because it was so hard to say goodbye. In the end, the things that I missed the most about Groupon were the people and the energy of the office. There’s definitely a sense of team and community that just doesn’t exist everywhere. I was back within three months of leaving.

Can you write a Groupon haiku?

Groupon, Love Local – –
Just making life less boring – –
A great place to work!

What’s your proudest accomplishment while working at Groupon?

I recently worked on a project that was tasked with onboarding our entire global recruiting function onto one unified Applicant Tracking System. It was a completely new challenge for me and I learned a lot. It has been really exciting to see some of the wins that have come from that project.

If you could do any other job for a day, what would it be and why?

I would love to spend a day as the New York Mets mascot, Mr. Met. Everyone loves him, and it seems like he has a wonderful giant baseball-headed family. It’s a real fairy tale.

Tell us something about you that might surprise us.

My first job out of college was as a production assistant on the set of a very classy reality show called “I Want to be a Hilton,” starring Paris’ mom, Kathy.

Nominate a teammate (or two) for a superlative!

Groupon World Headquarters

Parents @ Groupon Celebrates 1st “Take Our Daughters & Sons to Work Day” in Chicago

Parents @ Groupon Celebrates 1st “Take Our Daughters & Sons to Work Day” in Chicago

A typical Take Our Daughters and Sons to Work Day might entail kids shadowing their parents as they go about their day, maybe setting up a makeshift workspace for kids to doodle, tinker with desk decor, or play office. At Groupon, we decided to do things a little differently this year. In late April, a dozen kids over the age of nine alongside their parents had the opportunity to spend the day immersed in their area of choice, whether that was engineering, photography, recruiting, design, or even a Shark Tank-themed sales contest.

Screen Shot 2017-05-10 at 9.52.44 AM

“When planning the event, we really wanted to make sure we had a variety of departments featured and leading activities. We were excited that we had animation, engineering, and the photo studio, among a few other fun activities with great teams!” Katie Knox, Parents @ Groupon Talent Development & Recruiting Chair.

The National Take Our Daughters and Sons to Work Day Foundation explains, “Designed to be more than a career day, the Take Our Daughters And Sons To Work program goes beyond the average practice of “shadowing” an adult. Exposing girls and boys to what a parent or mentor in their lives does during the work day is important, but showing them the value of their education and helping them discover the power and possibilities associated with a balanced work and family life, providing them an opportunity to share how they envision the future, and allowing them to begin steps toward their end goals in a hands-on and interactive environment is key to their achieving success.”

Later this summer, Groupon will host kids of all ages for Bring Your Kids to Work Day, but first, Parents @ Groupon has both Mother’s and Father’s Day events lined up to celebrate the hardworking parents of the ‘pon.

Want to learn more about our Employee Resource Groups (ERGs)? Check out these stories to find out how our employees are getting involved.