Training Team Lead
Ratheesh helped to launch our Chennai site in 2012. Nowadays, he’s on the Global Learning & Development team where he has trained new hires and trainers in both India and the U.S.
What’s your favorite Groupon memory?
When Groupon Chennai started, there was only one shift: the day shift. Eventually, the requirement for a night shift at the Chennai office arose, which was initially met with some opposition. My then manager, Prabhakar, rose to the occasion and took charge, bringing in staff who wanted to work the night shift without having to move anybody against their wishes. His strategy was mindblowing and unforgettable!
Tell us about your job – what does a typical day look like?
I am from Global Learning and Development. My team and I do new hire training, facilitate “train-the-trainer” sessions with the vendor team, work with the service delivery team to improve their metrics, and partner with the project management team to implement their projects. My job is to allocate trainers to conduct training. I also will pitch in for facilitating training often. This year, I trained 9 groups of new hires continuously from July to October at our Bangalore site.
Who or what inspires you?
My job and the challenges that come with it. Not a week goes by without someone asking me how I stay motivated. My response is always the same. I do not believe in finding motivation from the outside. Passion is more powerful than any extrinsic motivational factors. If one is passionate about something, it is all the impetus one needs. Therefore, I always look within for inspiration.
What’s your proudest accomplishment?
In January 2013, I got a Gchat from one of the Chicago Area Managers saying that I was selected to attend a Team Lead interview. I was so excited because that was my third month of joining Groupon. I was able to clear all the rounds and got my offer letter as Team lead. Along with that, I was given a brand new, shiny laptop. That was the first time I was ever using a laptop for my self. I will never ever forget that moment which I am so proud of.
What’s the most challenging thing you’ve worked on?
I was doing a new hire training in Chicago a year ago and despite the fact that my entire day was spent in the office conducting training, I was also given a big project to work on at the same time. I literally had to stay back at the office to download/attend project calls, then go back to the apartment and work on the project. For a week, it is was almost 14 to 15 hours with my laptop doing this project. Luckily, I was able to complete my tasks and the project launched right on time.
What’d you do before joining Groupon?
I was working with Sutherland Global Services when Amazon.com was their client. When I heard Groupon was opening its start-up office in Chennai, I was so excited and applied for it believing opportunities are very high in the startups.
What was your first impression of Groupon as a workplace?
My first day at Groupon showed me that there was freedom in empowerment. Allowing employees to dress to express themselves was refreshing to me as someone from an organization with a strict dress code.
So comparing your role at Groupon to similar roles at other companies, what’s the difference? Why Groupon?
I have done training roles in my previous organization, but those were product- or region-specific; I never got a chance to work in the global environment. A couple of years back, the Global Learning and Development team was formed at Groupon. From then on it was learning every day, challenges every day, projects every week.
How does your work impact Groupon’s mission of building the daily habit in local commerce?
Being a trainer, I am the bridge between all new updates and agents who interact with customers to provide them with exceptional service. Unless I do my best to equip and inspire agents they will not be able to do their best for Groupon’s customers. As a proud Grouponer, I try and live by the mission and values in everything that I do.
Tell us something about you that might surprise us.
I take good care of my things (my bike, my shoes, etc.,) and talk to inanimate objects (when nobody is watching of course!)
If you could do any other job for a day, what would it be?
I would like to run a Health and Fitness Club.