Ratheesh Rajan – Training Team Lead in Chennai

Ratheesh Rajan – Training Team Lead in Chennai

RATHEESH RAJAN

Training Team Lead
Chennai, India
Joined: 2012

Ratheesh helped to launch our Chennai site in 2012. Nowadays, he’s on the Global Learning & Development team where he has trained new hires and trainers in both India and the U.S.

What’s your favorite Groupon memory?

When Groupon Chennai started, there was only one shift: the day shift. Eventually, the requirement for a night shift at the Chennai office arose, which was initially met with some opposition. My then manager, Prabhakar, rose to the occasion and took charge, bringing in staff who wanted to work the night shift without having to move anybody against their wishes. His strategy was mindblowing and unforgettable!

Tell us about your job – what does a typical day look like?

I am from Global Learning and Development. My team and I do new hire training, facilitate “train-the-trainer” sessions with the vendor team, work with the service delivery team to improve their metrics, and partner with the project management team to implement their projects. My job is to allocate trainers to conduct training. I also will pitch in for facilitating training often. This year, I trained 9 groups of new hires continuously from July to October at our Bangalore site.

Who or what inspires you?

My job and the challenges that come with it. Not a week goes by without someone asking me how I stay motivated. My response is always the same. I do not believe in finding motivation from the outside. Passion is more powerful than any extrinsic motivational factors. If one is passionate about something, it is all the impetus one needs. Therefore, I always look within for inspiration.

What’s your proudest accomplishment?

In January 2013, I got a Gchat from one of the Chicago Area Managers saying that I was selected to attend a Team Lead interview. I was so excited because that was my third month of joining Groupon. I was able to clear all the rounds and got my offer letter as Team lead. Along with that, I was given a brand new, shiny laptop. That was the first time I was ever using a laptop for my self. I will never ever forget that moment which I am so proud of.

What’s the most challenging thing you’ve worked on?

I was doing a new hire training in Chicago a year ago and despite the fact that my entire day was spent in the office conducting training, I was also given a big project to work on at the same time. I literally had to stay back at the office to download/attend project calls, then go back to the apartment and work on the project. For a week, it is was almost 14 to 15 hours with my laptop doing this project. Luckily, I was able to complete my tasks and the project launched right on time.

What’d you do before joining Groupon?

I was working with Sutherland Global Services when Amazon.com was their client. When I heard Groupon was opening its start-up office in Chennai, I was so excited and applied for it believing opportunities are very high in the startups.

What was your first impression of Groupon as a workplace?

My first day at Groupon showed me that there was freedom in empowerment. Allowing employees to dress to express themselves was refreshing to me as someone from an organization with a strict dress code.

So comparing your role at Groupon to similar roles at other companies, what’s the difference? Why Groupon?

I have done training roles in my previous organization, but those were product- or region-specific; I never got a chance to work in the global environment.  A couple of years back, the Global Learning and Development team was formed at Groupon. From then on it was learning every day, challenges every day, projects every week.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Being a trainer, I am the bridge between all new updates and agents who interact with customers to provide them with exceptional service. Unless I do my best to equip and inspire agents they will not be able to do their best for Groupon’s customers. As a proud Grouponer, I try and live by the mission and values in everything that I do.

Tell us something about you that might surprise us.

I take good care of my things (my bike, my shoes, etc.,) and talk to inanimate objects (when nobody is watching of course!)

If you could do any other job for a day, what would it be?

I would like to run a Health and Fitness Club.

 

Groupon Chennai

What’s it like to work in Groupon Katowice?

What’s it like to work in Groupon Katowice?

MARTYNA SOCHACKA

Customer Service Representative
Katowice, Poland
Joined: 2017

Getting started on the #GrouponLife series, we are happy to introduce you to the stories of Groupon’s employees in our Polish offices in Katowice and Warsaw. Check out for more interviews soon!

You are one of the very first employees who started within the Katowice bunch. How has your time at Groupon been so far?
Working at Groupon brings both challenges and excitement. But even though sometimes it’s a little bit hard, I can say that I enjoy working here.

Tell us a little bit about yourself!
I graduated from two universities – University of Economics in Katowice and WSF in Wrocław. I have master degree in English and bachelor degree in international business. I’m outgoing, friendly and ambitious person who loves challenges. During my free time I love watching TV series and reading books about self-development and psychology. I am kind of a nerd because I like learning new stuff.

And what made you decide to apply for a job @Groupon?
I decided to apply to Groupon because I was already a customer and I knew the company from deals that I bought. I was looking for a job where I will have opportunities to use English and meet new people from around the world. So when I saw the offer from Groupon I wasn’t thinking too much.

Is there anything that surprised you @Groupon?
The atmosphere, approach to people. Everyone is friendly and helpful. It is my first full time job and after hearing from my friends how it looks like I was ready to work under really high pressure with boss always watching and waiting for mistakes. Groupon is completely different and that is why it is a special work place.

What is your job about?
I am a customer service representative. I deal with daily issues our customers have, trying to help them figure out what to do when something is not as good as it is supposed to be.

What is the funniest conversation you’ve had with a customer so far?
Every customer is different. I had one that was ending each sentence with “lol”. The other one was ending each sentence with name. But I haven’t yet had a customer that literally made my day. I am still waiting.

“Be prepared for hard work, but also remember that there is time to chill out. Don’t be scared, new challenges are good.”

It’s almost 100 people in the Katowice office now. What do you think about how Groupon is going to affect the local job market?
We have a lot to offer. So many new job offers, perfect location and opportunity to have part-time job, I encourage my friends to join the company. A lot of people after graduation, like myself, are looking for a job where they can actually do something. The market is really hard to deal with especially when you don’t have much experience. Groupon helps those who are looking for their first job (but not only those!).

Tell us, Martyna, what is your superpower?
Sometimes, I speak 3 languages at the same time. I speak Polish (of course), English and Korean and I have tendency to mix them up randomly.

What do you like the most about working @Groupon so far?
Atmosphere, mornings with cornflakes and milk, and limitless access to coffee.

Do you have any advice for people thinking about joining Groupon?
My advice is be prepared for hard work, but also remember that there is time to chill out. Don’t be scared, new challenges are good.

Any holiday plans?
So far I don’t have plans. I am sure I will go to Energylandia with friends (hope that Groupon will have it on the platform :P) and then maybe spontaneous trip somewhere.

Meet Piotrek! He loves martial arts, gaming and his PC. He’s also a nice guy and a great CS agent!

Meet Piotrek! He loves martial arts, gaming and his PC. He’s also a nice guy and a great CS agent!

PIOTREK KOSTIUK

Customer Service
Katowice, Poland
Joined: 2017

Groupon’s impact in Katowice will be huge – in a positive way! The bar is set high alright but it is a genuinely great place to work.

You were one of the very first people to start working in our Katowice office. How has your time at Groupon been so far?
It has been great so far! I didn’t really know what to expect but the office is huge, very comfortable and everybody is nice to each other. I knew that this was going to be fun but not like this!

Tell us a little bit about yourself!
I am a gamer and I love martial arts too! I’ve been training for 7 years now and regularly volunteer at tournaments. I think everybody should volunteer at something as you get a unique perspective that not everyone else is able to see. I’m a firm believer in helping other people because doing so comes back to us – like good Karma. In my free time I like to relax, play my PC or go to the gym.

And what made you decide to apply for a job @Groupon?
My girlfriend 😀 She saw this advertisement in the newspaper and showed it to me. The timing was great as I was already thinking about changing job and then BANG! – I see Groupon is opening up in Katowice, so I knew it was meant to be.

Is there anything that surprised you @Groupon?
There are a couple of things but the stand-out one is the team spirit here: everyone is happy to collaborate and work with each other. Folks feel free to be themselves here, so it makes for a great working environment.

“You kind of enjoy work here and you can relax too while still getting the job done.”

With close to 100 people in the Katowice office now, how do you think Groupon is going to affect the local job market?
Groupon’s impact in Katowice will be huge – in a positive way! So many people here are looking for a job, but your choices are limited when you are studying at the same time. I am not a student but many of my friends are and in Groupon they see a fresh new opportunity for them to work in an international organisation, rather than working in a shop or a restaurant.

Do you have any advice for people thinking about joining Groupon?

Provided the person is committed and prepared to work hard, then Groupon is a no-brainer. The bar is set high alright, but Groupon is a genuinely great place to work. You kind of enjoy work here and you can relax too while still getting the job done. So if someone likes the sound of that then they should send in their CV and see for themselves what I mean. They take work seriously, but they don’t take themselves too seriously 🙂

Any holiday plans?
No idea! We will see soon – maybe I’ll buy a Groupon deal… LOL!

Katowice

Music Education Major Turned Tech Specialist

Music Education Major Turned Tech Specialist

In 2011, Emily’s Grandma encouraged her apply to a company called “Groupon”—in 2015, she’s embedded in the Tech organization and is a master user of the word “triage.”

Name: Emily
Title: Application Operations Support Specialist
Start date: January 31, 2011

Tell us about your Groupon journey

This was my first job after college. My grandma suggested I apply. I was having a hard time finding a job in my major, and reading the Chicago Tribune every day convinced her that Groupon was a fun place to work, and moving to Chicago could be a great new adventure. She was right! I applied and began my Groupon career in Customer Service as a regular ol’ CS rep.

After a few months, I asked my manager if I could shadow a developer because I wanted to understand why some customers had trouble receiving daily emails. She added to a special project in CS. The goal of this project was to make sure that CS was appropriately routing tickets to Engineering Support. Today, this team is called Application Operations Development. We slowly went from being a project to a team of our own, Application Operations Support. We still support the Customer Service department, but we’re now in Engineering supporting all other business teams that interact with the website as well.

I don’t have a technical background (I was a Music Education major), so it’s interesting to me that I ended up in the role I’m in, but it fits. I’ve been working with the site so much that it has become intuitive to me what works and what doesn’t. I’m also the project owner for Groupon Central, our internal communications tool. I work with people who are making process changes to make sure that the forms the developers create are efficient and instinctual for the user.

What are the biggest challenges you’ve encountered?

There are so many people and there is so much to know. Something that really drives me is process improvement: I strive to get to a place where I can understand what everyone is doing so I can try to make things better. Growing globally has been a challenge, but these are all good challenges. They all push me to be better at my job.

What advice do you have for someone who is interested in joining Groupon?

Keep an open mind. I got to where I am now because I care about helping people. I’m really passionate about helping local merchants and helping my coworkers around me. I want to help make Groupon an awesome place to work. If you can keep an open mind and find purpose in what you’re doing, and be genuine while doing so, then doors will open up for you.

Similar to the creation of the word “Groupon,” what two animals would you pick to create a new animal? E.g.: dirds?

Well my favorite animals are whales; I’m very knowledgeable and passionate about them. I think I would combine a dog and a whale because I want a whale that can be on land and be a loyal friend.  So, I’m thinking a humpback whale mixed with a a lab…so it will be called a “Wab.”

Thanks for reading the People Blog—a blog about people at Groupon. If Emily’s Groupon story has inspired you to try something new, click here to view our open opportunities.