Khushbu Agrawal – Data Warehouse Engineer in Bangalore

Khushbu Agrawal – Data Warehouse Engineer in Bangalore


Data Warehouse Engineer
Bangalore, India
Joined: 2017

So tell us about what it’s like being a Data Warehouse Engineer at Groupon.

I create something meaningful for everybody. Yes, there is a lot of data generated everywhere. As a Data Warehouse Engineer, I convert data into meaningful information which is critical for the business to make more informed decisions in order to grow the company.

What does a typical day look like for you?

My day basically in office starts up with the standup call, which gives the team a good head start. I then work on a couple of user requests along with small breaks in between. Yes, I don’t forget enjoying time with my colleagues in the chaos of work, too. At the end of the day, it gives me a sense of accomplishment with work, fun, and food

What’s the most challenging thing you’ve worked on so far?

GDPR compliance is keeping everyone on their toes. Lots of old technology is going off and users sensitive information is to be kept hidden. I am working on this piece of work which is quite challenging.

What do your parents think you do?

Who knows, ha! They think I do stuff on a laptop.

What has been surprising about Groupon so far?

Groupon has every type of engineer. Any technology, you name it, Groupon has a skilled resource for it. Great learning with a great future is guaranteed here.

What’s your favorite programming language?

I love coding in Unix.

What’s unique about Groupon’s Engineering culture?

It’s open and full of unique, talented people.

What’s your favorite conference room?

What’s your favorite Groupon memory?

Participating in GEEKon, our global internal hackathon. I had just joined Groupon two months prior and I was so thrilled to see people excited and geared up for the event. Each team came up with unique ideas, and I too took part in it. It was fun working with and learning from other teams. My team worked on creating a multi-dimensional analysis (OLAP) on Hadoop using open source Apache Kylin. This provided us low latency and higher performance even in the TB of data. I was the Architect and designer of this project. This project gave us good learning and exposure!

What are your hobbies outside of work?

Traveling, hanging around with friends, and last but not least, online shopping. 🙂


Roshni Mukherjee – Senior Customer Support Representative in Bangalore

Roshni Mukherjee – Senior Customer Support Representative in Bangalore


Senior Customer Support Representative
Bangalore, India
Joined: 2017

Sometimes it’s the little things that make a difference. In Roshni’s case, it was coasters in the Bangalore lobby that helped her realize Groupon was for her!

What was your first role when you joined? 

I joined as a Senior Customer Support Representative and within a span of three months, I was asked to work on the Bangalore Escalations Queue. It was a really new experience and it helped me prepare for when they actually had an interview and test procedure to choose the new SME’s in Bangalore.

So tell us about your job! What do you do?

As an SME here at Bangalore, my key focus is to try and bring up one of the key metrics for the entire process. We regularly do audits for agents and we have our own dedicated daily editorial board, which sends out update and solutions for any viral issues. We also work on the Bangalore Escalation Queue. This is how we get insights into what the areas of improvement are in an agent’s knowledge base and determine how we can improve it, bringing up their Resolution Rate.

What’s the most challenging thing you’ve worked on here?

When I was selected to work on the Bangalore Escalations Queue, it felt like we were thrown into a pool of water and we did not have any knowledge and training before we started working on it. We had to learn on the job and the learning curve was indeed steep. I would really like to thank Benjamin Minga and Matthew Washington: two people who really made my life so much easier at that time by being there with us and assisting with escalations which stumped us.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Customer Support is always the only part of a company that a customer can directly interact with. We have to make sure that we try and go the extra mile for them. Walking them through their issues and treating them with respect guarantees that they make us a daily habit. They would know that they have someone to fall back on and help them.

What’s your favorite Groupon memory?

On Diwali, 2017 we were asked to come up with a dance routine. So a couple of friends and I planned a dance routine and performing it was so much fun! Also the time I was in Training. Ratheesh Rajan was training us on how the whole process works, and I can’t explain how lovely that experience was. I am an extremely curious person and I grilled him with questions regarding the process every few minutes. But he was extremely patient with us and I wish I had teachers like him during my school and college days.

So where were you before joining Groupon?

I used to work for a start-up called Headout for a few months. Once they automated the process I worked in, I landed an interview here at Groupon. and woohoo, here we are!

What was your first impression of Groupon?

On the day when I came in for an interview, I remember sitting in the waiting room and they had these funny coasters that said, “Put your drink on me. Or just hold me. I’d like that, too.” It felt so nice to know that a huge multi-national company such as Groupon is not afraid to show its wit and humour.

Tell us something about you that might surprise us.

I used to be a theater actor for a year before I moved to Bangalore. I have acted in more than 20 shows and plays in a year.


Women@Groupon – Jomis Jose, Accounts Payable in Bangalore

Women@Groupon – Jomis Jose, Accounts Payable in Bangalore


Accountant Associate, EMEA Accounts Payable
Bangalore, India
Joined: 2015

Jomis talks about taking her career to new international heights at Groupon, what she does day to day, and her first time seeing snow while on a trip to our Berlin office.

What’s your favorite Groupon memory?

Germany! As part of a transition, we had to visit the EMEA offices and I was one of the lucky people who got a chance to go and visit Groupon office in Berlin. That was my first flight, my first international travel, and my first time seeing snow! We can never forget our first experiences, right? First experiences are always special and close to the heart.

Each moment throughout that week was a new and special for me: different culture, food, language, etc. My favorite moment during the whole experience was first seeing Germany. It was around six in the morning when I reached Berlin; I boarded the flight it was midnight, so I didn’t bother to grab a window seat. My only aim was to sleep as I had to go to the office the next day.

When we landed in Berlin, I was tired and a bit grumpy, but when I stepped outside my first view was breathtaking! The whole area outside the plane was covered in snow. It was a picture-perfect view. For a 22-year-old girl from a small village, the whole week was a dream come true. Groupon had given me lifetime special memories, these are just a few…my list is long.

What’s the most challenging thing you’ve worked on in your time here?

I had to finish transition of four entities in one week. That was a very short time span to understand the entire AP process of four entities where my trainers did not speak English as their first language. Invoices, mail communications, and even their accounting systems were set in their mother tongue. But my manager and my wonderful colleagues over there supported me to accomplish my mission on time.

Tell us about your involvement with Women@Groupon.

As a woman, I love to be part of any groups that celebrate womanhood. I really enjoyed all the events conducted by Women@Groupon Bangalore and I am looking forward to other future events. My favorite event was when we launched Women@Groupon in our Bangalore office. We had a good crowd and it wasn’t just women who attended, all the men in our office joined us to make the event even more successful!

What was your first impression of Groupon?

My first impression was “wow, this is definitely a great place to work.” Groupon allows you to be yourself, and always welcomes new ideas and suggestions no matter how small of a role you are handling. Here we are like a family; I am away from my family back home, but I have found a second family in Groupon.

What did you do before joining Groupon?

I was with HP (Hewlett Packard) before. I worked there for a year and a half as a financial associate. I was looking for a company that could offer me something distinct rather than just work. One fine day I got Groupon interview email and I found that my passion was one of their requirements. They wanted someone who is willing to travel if required and that is my passion of mine. From the day I attended my interview to until today, Groupon has never let me down. I am glad that I chose Groupon.

What’s your favorite spot in the office?

Tell us about your job! What do you do? Why do you love it?

My main job is payments, payments, and payments! I belong to the Payments Team and we handle all of EMEA. We execute payments and make sure they are all successfully released. Payments are one of the key areas where we have to maintain 100% accuracy. We also face rejections and other challenges often. Finding out the hidden cause of rejection is always tough and interesting…I often learn something new. I am also part of the Fresh Desk query management team. We are the single point of contact for EMEA payments, so I am always in touch with most of the EMEA office employees. Fresh Desk is also a great platform to learn about business and its complexities. In order to answer queries or clarify doubts of others, we should know the system and functionality thoroughly. I am always pleased to help someone with the knowledge I have.

What keeps you busy outside of work?

I am an avid traveler. Also, you can find me out and about with my friends, exploring and becoming one with nature. Some weekends I will do absolutely nothing other than lay in bed and binge watch TV shows. Other weekends, I am spending hours shopping, buying unwanted things. My main hobby is designing; I love to design Indian traditional wear. Designing is something which I can sit and do for hours without even food.

Tell us something about you that might surprise us.

I was college champion at chess player for three consecutive years; I love to play chess with someone who is competitive. I love trekking and adventures activities. I am very talkative; I cannot keep quiet for more than 10 minutes and last but not the least I love desserts, no matter what it is, if it has just sugar in it that is enough for me…

Steve Traplin – CEO of APAC

Steve Traplin – CEO of APAC


Sydney, Australia
Joined: 2016

“Steve’s a natural people leader. Since his first day at Groupon—where he sang Purple Rain by Prince (all new hires sing in front of the group)—he’s made it his mission to build a rapport with the team. He gets the most out of his people by getting to know them, their role, and what drives them. He’s the kind of guy that gives handwritten Christmas cards to all of APAC!” Gus Muffet, National Sales Director for ANZ

What was the last influential book you read?

The Talent Code by Daniel Coyle. An awesome read. It has helped me both in my personal and professional life.

Describe your leadership style.

I am open and personable and some would say enthusiastic, I try and keep things simple. You help create and foster an environment through your actions and behaviors. I do love knowing the detail and I know I am resilient (some may say stubborn), but every day I try and learn how to be a better leader, person, colleague, and team player. I believe in the power of the team.

We have so many talented individuals and teams in the world of Groupon APAC, consisting of Japan, ANZ, and India. There are many days where I just try not to get in the way of them. I am amazed and proud of how solution-focused the teams are.

What’s the best advice you were ever given?

With my family—Beck, my wife, and my two daughters, Carla and Bianca—I receive lots of advice! But seriously the best pieces of advice are: always be authentic,  listen, have no regrets, and remember that every day you earn the right to come back tomorrow. Be the best you can be today and repeat as often as you can. It doesn’t mean you won’t make mistakes, just try and learn from them. 

“Steve is the kind of leader who doesn’t need to diarise time to ‘walk the floor’. He knows his people, enjoys spending time with them, driving them to achieve great results and celebrate their wins. Steve is strong but empathetic and intuitive. He sees the big picture but will delve into the detail as needed. Under Steve’s leadership, we have created a high-performance culture where there is still time for fun and a sense of humour to #makelifelessboring,” Cara Amores, Head of HR for ANZ & Japan

How has Groupon impacted you?

It has made me feel younger! It also helps me live my passion for helping small business with our awesome team and value proposition.

What have you done when you’ve encountered setbacks in your career?

Normally I just assess why it happened and try to gain clarity if I can then move forward with the lesson learned for next time…which is easier said than done sometimes.

What’s the last Groupon you used?

Yesterday for lunch at Croutons. I think I was the first redemption of the deal!

What are the most important qualities in a teammate for your organization?

Listening to understand and empathy are two great qualities in any teammate.

What’s your favorite Groupon memory?

I have many good memories. One that occurred early in my career here was when I had my first leadership dinner on my 8th day at Groupon. It involved dinner, crab racing, umbrellas, and water spraying, among other incidents.

Describe your job in 10 words or less.

Provide an environment for my teams’ growth and deliver amazing results (technically 11 words, but with a 10% OD it becomes 10).

What’s your favorite local business?

A little Italian restaurant called Beppis. Awesome food, great service, and my family and I have been going there for 25 years.

Describe an unusual job you had in the past.

I was a photogrammetrist way, way back. I used to create maps from aerial photography through a calibration. I hope those maps have been updated more accurately since I created them!

Who are your biggest influences?

My kids, family, my work colleagues, and two good mates who keep it real for me.

What do your kids think you do?

My kids think all I do is talk and think about Groupon, make dad jokes, and be their taxi and mobile ATM…..

Manjula Manohar – Payroll Analyst in Bangalore

Manjula Manohar – Payroll Analyst in Bangalore


Payroll Analyst
Bangalore, India
Joined: 2017

What makes Manjula happy? Making sure that employees in APAC are paid on time. *Cue resounding applause from teammates in India, Japan, and ANZ*

There are a lot of amazing Groupon stories. What’s your biggest accomplishment?

In July 2017, just two months after joining Groupon, my manager tasked me with analyzing and streamlining the employee queries. I had to work with my entire team and the internal tools or mechanisms used to reach-out to employees for explaining/expediting their questions, then come up with the strategy of having a simple FAQ template/PPT. In the end, this drastically reduced employee questions and increased our productive hours, which I am very proud of.

What do your parents think you do?

My mother thinks I am always counting money, but my bank balance is zero.

What’d you do before Groupon? How’d you get here?

I was working for United Spirit as a Senior Payroll Executive, where I was handling payroll and Incentives for a vast number of the Sales team. I am happy that I got an opportunity to join Groupon which has excelled my skills and provided me with vas opportunities to know more about system interpretation in payroll.

You probably have a life outside Groupon; what are you up to when you’re not at work? What are your hobbies?

When I’m not at work, then pets are my companion. Travelling, trying new cuisines, and cooking are my hobbies.

Your role exists in other companies…so what makes your role at Groupon unique?

Groupon has a very employee-friendly culture which I felt on day one during my interviews. Also, the exposure to run the process through complete systemization made my role unique at Groupon. Most importantly, it did not take a long time for me to get acquainted with my team. I’m happy to be part of the Groupon family.

What’s your favorite conference room?

What’s your favorite Groupon memory?

My favorite Groupon memory was a team dinner and bowling alley event we organized at the Phoenix Mall in Bangalore, which included tasting various cuisines, a bit of rock-n-roll with the team, and plenty of snaps.

Tell us about your job! What do you do? What do you love about it?

I am a Payroll Specialist for the APAC region. I make sure all of the employees (including myself) are paid precisely and timely. Payroll itself is a challenging role but knowing how happy it makes employees to be paid on time and accurately boosts my enthusiasm, love, and satisfaction towards my job.

What’s been the most challenging thing you’ve worked on?

In a short span of time, I have taken up the opportunity of transitioning our process onto completely new platform. In addition I was tasked with process customization, streamlining, and systemizing. The results are that we have a more stabilized process in place with smoother functionality.

What was your first impression of Groupon as an employer?

The freedom of speech. You are given an opportunity to tell your opinion on  processes and so great ideas and implementations are often coming from employees. That kind of work culture encourages us to bring in more improvisation and enthusiasm in our work.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Paying employees on time and accurately is our mission and we pledge that we have achieved it. The results are happy employees  which in turn increases the productivity of employees and the company as a whole.

Ratheesh Rajan – Training Team Lead in Chennai

Ratheesh Rajan – Training Team Lead in Chennai


Training Team Lead
Chennai, India
Joined: 2012

Ratheesh helped to launch our Chennai site in 2012. Nowadays, he’s on the Global Learning & Development team where he has trained new hires and trainers in both India and the U.S.

What’s your favorite Groupon memory?

When Groupon Chennai started, there was only one shift: the day shift. Eventually, the requirement for a night shift at the Chennai office arose, which was initially met with some opposition. My then manager, Prabhakar, rose to the occasion and took charge, bringing in staff who wanted to work the night shift without having to move anybody against their wishes. His strategy was mindblowing and unforgettable!

Tell us about your job – what does a typical day look like?

I am from Global Learning and Development. My team and I do new hire training, facilitate “train-the-trainer” sessions with the vendor team, work with the service delivery team to improve their metrics, and partner with the project management team to implement their projects. My job is to allocate trainers to conduct training. I also will pitch in for facilitating training often. This year, I trained 9 groups of new hires continuously from July to October at our Bangalore site.

Who or what inspires you?

My job and the challenges that come with it. Not a week goes by without someone asking me how I stay motivated. My response is always the same. I do not believe in finding motivation from the outside. Passion is more powerful than any extrinsic motivational factors. If one is passionate about something, it is all the impetus one needs. Therefore, I always look within for inspiration.

What’s your proudest accomplishment?

In January 2013, I got a Gchat from one of the Chicago Area Managers saying that I was selected to attend a Team Lead interview. I was so excited because that was my third month of joining Groupon. I was able to clear all the rounds and got my offer letter as Team lead. Along with that, I was given a brand new, shiny laptop. That was the first time I was ever using a laptop for my self. I will never ever forget that moment which I am so proud of.

What’s the most challenging thing you’ve worked on?

I was doing a new hire training in Chicago a year ago and despite the fact that my entire day was spent in the office conducting training, I was also given a big project to work on at the same time. I literally had to stay back at the office to download/attend project calls, then go back to the apartment and work on the project. For a week, it is was almost 14 to 15 hours with my laptop doing this project. Luckily, I was able to complete my tasks and the project launched right on time.

What’d you do before joining Groupon?

I was working with Sutherland Global Services when was their client. When I heard Groupon was opening its start-up office in Chennai, I was so excited and applied for it believing opportunities are very high in the startups.

What was your first impression of Groupon as a workplace?

My first day at Groupon showed me that there was freedom in empowerment. Allowing employees to dress to express themselves was refreshing to me as someone from an organization with a strict dress code.

So comparing your role at Groupon to similar roles at other companies, what’s the difference? Why Groupon?

I have done training roles in my previous organization, but those were product- or region-specific; I never got a chance to work in the global environment.  A couple of years back, the Global Learning and Development team was formed at Groupon. From then on it was learning every day, challenges every day, projects every week.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Being a trainer, I am the bridge between all new updates and agents who interact with customers to provide them with exceptional service. Unless I do my best to equip and inspire agents they will not be able to do their best for Groupon’s customers. As a proud Grouponer, I try and live by the mission and values in everything that I do.

Tell us something about you that might surprise us.

I take good care of my things (my bike, my shoes, etc.,) and talk to inanimate objects (when nobody is watching of course!)

If you could do any other job for a day, what would it be?

I would like to run a Health and Fitness Club.


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Aditya Athalye – Software Development Engineer in Bangalore

Aditya Athalye – Software Development Engineer in Bangalore


Software Development Engineer III
Bangalore, India
Joined: 2017

When he’s not writing code that incentivizes consumers to use Groupon, you might find Aditya singing ghazal or performing recitals for his team in Bangalore. 🎤🎶

What’s your favorite Groupon memory?

My favourite Groupon memory amongst many is the first potluck I attended in Bangalore. It was a wonderful day of celebration where everyone brought home cooked food and since we have people coming from various parts of India, we got a taste of the many diverse cuisines across the country. The potluck celebration was made even more special for me as I got an opportunity to perform a tabla recital which was appreciated by one and all.

What was your first role at Groupon and what are you up to today?

I joined the Global Subscriptions Team—part of Push Marketing Engineering—for a month or so before moving to the Incentive Service Engineering Team. Today, my day-to-day activity involves understanding feature requests, converting them into a workable design, writing code for it, doing code reviews and document reviews within the team, and debugging production issues reported by the business. I love the variety of interesting requirements we get and since incentive service is part of the the purchase funnel, it is incredibly critical to the business. I am also fortunate to be working with a very passionate team of engineers and I learn a lot from each one of them.

What’s the biggest challenge you’ve worked on so far?

My biggest challenge so far was working on a feature that would allow selective overriding of discount stacking for deals on ILS. More than the technical aspect of the problem, it was the coordination with many stakeholders and getting the relevant information from them, especially since teams were distributed in a way that made it very interesting.

Tabs or spaces?

Tabs converted to 4 spaces 🙂

Vim or emacs? Why?

I have worked with Vim more than Emacs so I am a little biased towards it.

Show us your favorite view from the office:

How does your work connect to Groupon’s mission of building the daily habit in local commerce?

The Incentive Service Engineering team deals with promotional pricing which works to entice users to register on the Groupon platform and make purchases. We try to ensure that this process is as seamless to the user as possible and in conjunction with other marketing services, ensure that Groupon as a brand reaches out to the millions of users and makes them consider Groupon as the preferred choice for local commerce. We are also trying to come up with innovative features aimed at providing lucrative options to end users, such as free shipping discounts, single flat price, discount stacking on sale deals, and bucks-based discounts.

What do your parents think you do?

This quote is in Marathi, “पैसे देतात पण अगदी पिळून घेतात,” which literally means that software companies today pay people well, but squeeze the life out of them.   🙂

What’s unique about Groupon’s Engineering culture?

I find that promotes healthy competition and provides opportunities to grow.

Where were you before joining Groupon?

I worked in enterprise software domain for the most part of my career prior to Groupon. Enterprise had a different set of challenges whereas internet companies have totally different ones to contend with. I knew about Groupon since I bought my first tablet from Groupon in 2013. I just happened to stumble upon the Groupon job opening on LinkedIn and applied.

What’s your favorite part of your team’s Software Development process?

Apart from the methodical process we follow for every feature we build, I enjoy the energy and passion of everyone in the team when we run into production issues and each one compliments the other in a successful resolution of the issue.

What are your favorite languages?

Java and Python for programming. Sanskrit for others.

Tell us something about you that might surprise us!

I love singing (Hindustani classical, ghazals) 🙂

Groupon sponsors NASSCOM Product Conclave Conference

Groupon sponsors NASSCOM Product Conclave Conference

Groupon sponsors & sends keynote speaker to Nasscom Product Conclave in Bangalore

Groupon participated for the first time in the NASSCOM Product Conclave as Platinum Sponsors and we also sent our own keynote speaker—Senior Director of Engineering Phani Kumar Bhogaraju—to present on the topic “The Five Imperatives to Scale up Products.” The conference itself had over 2,000 participants, which provided a lot of great networking opportunities with national and international attendees.

Kannada Rajyotsava Celebrations in Bangalore

Kannada Rajyotsava Celebrations in Bangalore

Kannada Rajyotsava

Kannada Rajyotsava Celebrations at Groupon’s Bangalore Office

Karnataka Rajyotsava is celebrated on 1 November of every year. This was the day in 1956 when all the Kannada language-speaking regions of South India were merged to form the state of Karnataka.

Raghavendran – Engineer in Bangalore

Raghavendran – Engineer in Bangalore


Bangalore, India
Joined: 2016

Raghavendran describes the excitement of working at a global tech company focused on empowering local businesses.

What’s your favorite Groupon memory?

Groupon Engineering challenges are some of the most fascinating challenges I’ve experienced in my life. I will always remember September 9, 2016: the day when Groupon’s EMEA software stack migrated from our Swiss data centre to the Dublin data centre. It was a once-in-a-lifetime opportunity to have been involved in such a huge data centre migration. I remember that night when the office was filled with employees buzzing with energy, everyone fully focused on achieving that engineering feat.

What inspires you?

The day-to-day challenges, talking about scaling, and millisecond responses drive me to perform at my best. The magnitude of the engineering services we own always remind me that I am working at the tip of an iceberg and there is so much more to learn and experience. Also, the talks I have with my director, Phani Kumar, inspire me to excel beyond borders.

Your role exists at other companies…so why Groupon? What’s unique about it?

The opportunities to work across tech stacks combined with the fast-paced environment and inclination towards performance and scalable systems: only Groupon can provide such challenges. Groupon provides such unique technical challenges and it’s up to you to mold everything to help your career grow.

What was your first impression of Groupon?

That it was a startup at a global scale!

How does the work you do impact Groupon’s mission of becoming the daily habit in local commerce?

My team owns the connection between customer and local businesses: the actual voucher that a customer buys and redeems at a merchant! So we truly connect both worlds and try our best to make this connection look effortless, simple, and elegant.

What’s your biggest accomplishment so far while working at Groupon?

Getting Groupon onto the Unity platform was a major organisation goal in early 2017. Functionally, things looked simple but later we started facing significant performance issues with countless engineering challenges in terms of scalability and performance. After a major overhaul in architecture and design of the existing systems backed up with countless sleepless nights, I helped Deckard roll out in EMEA. This was a major achievement in my career at Groupon.

What do your parents think about your job at Groupon?

They say: “stop typing and go to sleep.”

If you could do anything else for a day, what would it be and why?

I would love to meet our merchants and listen to them talk about the impact of Groupon on their business. It would be great to talk to them and understand the issues in reality.

Tell us something about you that would surprise us.

I would love to play soccer as much as I code.

Groupon World Headquarters

Introduction to Microservices

Introduction to Microservices

Introduction to Microservices

Phani Kumar Bhogaraju
Senior Director of Engineering
20 July 2017

The webinar explains the journey into microservices at Groupon Bangalore. It covers an introduction to microservices, challenges faced while moving away from a monolithic, handling large scale and performance and lastly monitoring the service.

Given the breadth of this topic, the session summarizes the lessons learnt and the best practices we adapted.

Key points of discussion:

  • Scale & Performance at Groupon
  • Technology stack walk through
  • Challenges while moving away from the monolithic
  • Operational Readiness
  • Monitoring and Alerting
  • Continuous improvement

2017-07-20 17.00 Introduction to Microservices from Techgig on Vimeo.