Fanny van der Neut – Senior Relationship Manager in Amsterdam

Fanny van der Neut – Senior Relationship Manager in Amsterdam

FANNY VAN DER NEUT

Senior Relationship Manager Amsterdam, NL Joined: 2017 Preferred pronoun: She/Her

The last word you will ever hear in conjunction with working at Groupon is “formal,” but Fanny’s encounter with formality is quite possibly the most Groupon- y thing we’ve read in a while.

What’s your favorite Groupon memory?  

I had my first interview at Groupon on a Friday. When we were done, we joined the Friday afternoon drinks in the office. Everyone was dressed up properly: the men in three-piece suits and the women in high heels. I thought to myself, ‘Wow they put in an effort here!” …Turns out they had introduced “Formal Friday” for a laugh, as opposed to the much more well-known “Casual Friday” like most companies in our building do. From that moment I was sure I loved the company.

So tell us about your job! What do you do? What do you love about it?  

When I started at Groupon, I was a ‘farmer.” At first I thought that name was quite funny, however it does clearly represent what my team does: we are the spine of the company. The Business Developers plant the seeds, the farmers work the land. We keep our partners involved with Groupon by maintaining strong relationships and try and optimize our partnerships by setting up new campaigns with them. What I love about being a Merchant Developer is being able to get to know my partners well. I get the chance to build good relationships with so many different people.

One day I spoke with a lady who owns a beauty salon and we chat about anti-cellulite treatments, the next day I had a call with a partner from a large photo studio about getting a paused deal back on for the summer months. In between the business talk I also like to get to know them; asking how their holiday in Spain was and hearing that they can’t wait until their kids go back to school.

What’s been the most challenging thing you’ve worked on?

For me as a Merchant Developer it is always challenging when partners want to end their live deal. Those conversations can be tough. However it is always an extra great feeling when the partner sees the importance of staying live and continues advertising their deal on Groupon. Sometimes keeping a deal live can feel like a bigger win than closing a new deal.

Who or what inspires you?

People who’ve had tough challenges in life and keep their heads up inspire me. Furthermore, people who are kind and genuine to everyone, regardless of how important they may seen.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Every deal I sign and every deal I keep live helps keep Groupon connecting customers with local businesses.

Describe the proudest moment you’ve had at Groupon.

Well this is awkward 😉 I’ve grown to level 4, and recently I’ve been welcomed in the Michelin team and I have won a trip with President’s Club.

What do your parents think you do?

‘She can sell everything!’

Where were you before you joined Groupon? How did you get here?

I was living in Sydney for five years, from 2011 until the end of 2016. An old colleague reposted the job position on Facebook and I applied for the job as I would have to find a new job coming back to live in Amsterdam. I had my first phone interview on the way back in a hotel room in Hong Kong.

You probably have a life outside Groupon; what keeps you fulfilled outside of work?

Mostly going out for food and drinks with friends, acting all cosmopolitan. I play the guitar, but really only five songs (Natalie Imbruglia, The Kinks, Acda en de Munnik, Justin Bieber and The Beatles, so next time someone asks me to play, pick from those please, thanks.) Obviously I love travelling, as I left at 21 for ‘a gap year’ and came back five years later.

 

Ready for Formal Fridays?

We see you’re a member of Groupon Volunteers. Why did you join? What do you get from volunteering?

We had a volunteer day with the whole company recently at an organisation called Cordaan. We spent the day with mentally disabled elderly people. It was a very humbling job; we just walked with them (some in wheelchairs) around the block and because the organisation does not have enough staff they hadn’t done that in a long time. That made me quite sad and I hope to be able to volunteer again.

Can you write a Groupon haiku?

To all of you who, just like me had not a clue, this was a haiku.

Tell us something that might surprise us about you.

It may surprise a few people, but I am aware that my name has an awkward meaning in English and American. It is actually a southern French name.

If you could do another job for just one day, what would it be and why?

Scenario writer.

Tom Eijssen – Senior Business Development Manager in Amsterdam

Tom Eijssen – Senior Business Development Manager in Amsterdam

TOM EIJSSEN
Senior Business Development Manager
Amsterdam, The Netherlands
Joined: 2010
It’s always exciting to hear stories from Grouponers who have been around since the earliest days of the ‘pon. Today, Tom talks about what it was like to join during the “cowboy days” of Groupon in 2010 and how his career has evolved over the last 8 years.

What’s your favorite Groupon memory? 

I remember the early days of Groupon in 2010-2011. We had just launched the platform in the Netherlands and had strong targets to close at least 20 deals per month. The Samwer brothers from the Rocket Internet group in Germany came to the Groupon Amsterdam office to organize a 121 with every sales rep. Luckily, I had signed enough deals per month to get my contract extended. Of course, I always enjoy the famous Groupon Amsterdam parties and the subsequent long drives home “back to the south” the morning after each one.

Tell us about your job! What do you do? What do you love about it? What does a typical day look like?

I’ve been working for Groupon Benelux’s travel department now for six years. Before I joined the Travel team, I worked on Local sales and led a team of four account managers. Currently, my main responsibilities are reaching out to new business hotels and farming relationships with existing ones. What I love the most about my job is being able to ”own your own business” within Groupon Getaways. You’re entirely responsible for your own revenue, campaign forecasts, and running your own business. And since 2010, I’ve worked remotely, which means I have a professional home-based office and travel 1-2 times per month to our headquarters in AMS / Brussels.

What’s been the most challenging thing you’ve worked on?

Every day is challenging, but the most challenging project was a transition in our teams 1,5 years ago here in EMEA. We were split up into hunters (business development) and farmers (account management) sales roles. Later this year we will go back again to hybrid sales roles which means we will get our ”own shop” back. The hunter role was a really nice learning period and I think we will grow furthermore with our current knowledge and experience in the field for the future.

Who inspires you?

Betty Bajwelcwajg, my interim manager from France during my hunter period. She is really a motivational person who got me back on track regarding reaching targets. Number 1 is Gerhard Jansen, our director in EMEA, he is really doing everything to make sure everybody is happy. Chapeau for these two!

What was your first impression of Groupon as an employer?

I was hired in 2010. At the time, Groupon was only active in the USA and here in Europe we had MyCityDeal. Groupon bought MyCityDeal just a few years later. I started when the company was a startup. It was fun working with energetic people with crazy sales targets and a highly driven culture. Looking back, it was really a stunning time. My first impression was like: “Ok, let’s do things and make sure things will happen.” It was a cowboy culture. I never expected I would still be here after eight years, but it’s true, I’m still a “Grouponer.” Great people and managers helped me decide many times to keep going and be green, maybe forever.

Groupon has changed a lot since 2010…what’s it like now?

Groupon has evolved upwards and become a more mature, professional company with more structure. Even in 2018, though, things still change a lot, but the most important rule is that change is good.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I approach hotels and convince them to work with us on an extranet campaign in EMEA instead of using the old vouchers system. It’s a much better experience for customers, Groupon, and myself in personal development. Also, because it’s a mobile-friendly extranet system means we’re on the right track. The more hotels we can provide to our customers, the more we can impact growth in Getaways.

Where were you before you joined Groupon? How did you get here?

Before Groupon, I was working in sales in the gym equipment industry. I was called by Tom Dalic a CEO in 2010. After one meeting I signed my first 3-month contract for MyCityDeal, which later became Groupon.

Sales roles obviously exist at other companies aside from Groupon…so what makes your job at Groupon unique? 

Of course, the product: Groupon delivers a unique product in the marketplace. As a salesman, the bonus is of course really good compared to other companies, I think. If you overperform in sales you can earn a lot at Groupon. Also, Groupon is really stunning; I never thought I could work for such an amazing brand worldwide. The culture and the people make life less boring.

Describe the proudest moment you’ve had at Groupon.

When I succeeded in reaching and surpassing my targets YoY and MoM in my hybrid role. This was reflected on my five-year Grouponiversary with a lot of presents from my team and of course my black Groupon track jacket.

Have you won any awards in your time at Groupon?

Yes, the Green Award; I won an iPad and Groupon Credits.

What advice do you have for someone who is just joining Groupon Sales?

Believe in yourself and act like it’s your business.

What do your parents think you do?

Um good question, ha! They know for sure I’m dealing with hotels. Maybe I need to give them an update on what we do in 2018 within Groupon Getaways.  😉

You probably have a life outside Groupon; what are you up to when you’re not at work? 

Visiting friends, going out with my children, and spending quality time with my wife. Going on trips to Belgium and Germany and working in my garden so I can really relax and come back to earth.   😉

What’s your favorite local business? 

Restaurant de Leuf—a local Michelin 1* resto which is always live on Groupon. And of course, I signed it first!    😉

Tell us something that might surprise us about you. 

On Sundays, I love hanging out with our family Labrador dog in the forest and letting her swim and play for hours.