FANNY VAN DER NEUT
Senior Relationship Manager Amsterdam, NL Joined: 2017 Preferred pronoun: She/Her
The last word you will ever hear in conjunction with working at Groupon is “formal,” but Fanny’s encounter with formality is quite possibly the most Groupon- y thing we’ve read in a while.
What’s your favorite Groupon memory?
I had my first interview at Groupon on a Friday. When we were done, we joined the Friday afternoon drinks in the office. Everyone was dressed up properly: the men in three-piece suits and the women in high heels. I thought to myself, ‘Wow they put in an effort here!” …Turns out they had introduced “Formal Friday” for a laugh, as opposed to the much more well-known “Casual Friday” like most companies in our building do. From that moment I was sure I loved the company.
So tell us about your job! What do you do? What do you love about it?
When I started at Groupon, I was a ‘farmer.” At first I thought that name was quite funny, however it does clearly represent what my team does: we are the spine of the company. The Business Developers plant the seeds, the farmers work the land. We keep our partners involved with Groupon by maintaining strong relationships and try and optimize our partnerships by setting up new campaigns with them. What I love about being a Merchant Developer is being able to get to know my partners well. I get the chance to build good relationships with so many different people.
One day I spoke with a lady who owns a beauty salon and we chat about anti-cellulite treatments, the next day I had a call with a partner from a large photo studio about getting a paused deal back on for the summer months. In between the business talk I also like to get to know them; asking how their holiday in Spain was and hearing that they can’t wait until their kids go back to school.
What’s been the most challenging thing you’ve worked on?
For me as a Merchant Developer it is always challenging when partners want to end their live deal. Those conversations can be tough. However it is always an extra great feeling when the partner sees the importance of staying live and continues advertising their deal on Groupon. Sometimes keeping a deal live can feel like a bigger win than closing a new deal.
Who or what inspires you?
People who’ve had tough challenges in life and keep their heads up inspire me. Furthermore, people who are kind and genuine to everyone, regardless of how important they may seen.
How does your work impact Groupon’s mission of building the daily habit in local commerce?
Every deal I sign and every deal I keep live helps keep Groupon connecting customers with local businesses.
Describe the proudest moment you’ve had at Groupon.
Well this is awkward 😉 I’ve grown to level 4, and recently I’ve been welcomed in the Michelin team and I have won a trip with President’s Club.
What do your parents think you do?
‘She can sell everything!’
Where were you before you joined Groupon? How did you get here?
I was living in Sydney for five years, from 2011 until the end of 2016. An old colleague reposted the job position on Facebook and I applied for the job as I would have to find a new job coming back to live in Amsterdam. I had my first phone interview on the way back in a hotel room in Hong Kong.
You probably have a life outside Groupon; what keeps you fulfilled outside of work?
Mostly going out for food and drinks with friends, acting all cosmopolitan. I play the guitar, but really only five songs (Natalie Imbruglia, The Kinks, Acda en de Munnik, Justin Bieber and The Beatles, so next time someone asks me to play, pick from those please, thanks.) Obviously I love travelling, as I left at 21 for ‘a gap year’ and came back five years later.
Ready for Formal Fridays?
We see you’re a member of Groupon Volunteers. Why did you join? What do you get from volunteering?
We had a volunteer day with the whole company recently at an organisation called Cordaan. We spent the day with mentally disabled elderly people. It was a very humbling job; we just walked with them (some in wheelchairs) around the block and because the organisation does not have enough staff they hadn’t done that in a long time. That made me quite sad and I hope to be able to volunteer again.
Can you write a Groupon haiku?
To all of you who, just like me had not a clue, this was a haiku.
Tell us something that might surprise us about you.
It may surprise a few people, but I am aware that my name has an awkward meaning in English and American. It is actually a southern French name.
If you could do another job for just one day, what would it be and why?