Alizé Cerulo – Acheteuse à Paris

Alizé Cerulo – Acheteuse à Paris

ALIZE CERULO
Acheteuse
Paris, France
Joined: 2012
Prenez une photo de votre vue ou endroit préféré du bureau

Quel est votre meilleur souvenir chez Groupon?  

Le jeudi soir on a pour habitude de fêter les tops deals et les “flops” deals de la semaine. Les acheteurs de ces deals ont un gage et doivent aller chercher l’apéro pour fêter ça 🙂 On est parti en Belgique pour un RDV avec un fournisseur en voiture de location. Arrivée en Belgique, la voiture qui était neuve a eu un pneu éclaté. On a du se faire ramener en dépanneuse, prendre une autre voiture, aller au RDV, revenir chercher l’autre voiture qui avait été réparée entre temps et repartir enfin ! Quelle journée ! On était tellement fatigué en rentrant mais on a bien ri de cette aventure !

Parlez-nous de votre travail! Que faites-vous? Qu’est-ce qui vous plaît le plus?

Je suis acheteuse sur la partie High tech. J’adore le relationnel avec les fournisseurs, démarcher, aller sur les salons à la rencontre de nouveaux fournisseurs, la négociation pour monter les deals et essayer de sortir LE super deal qui va cartonner !

Quel est le plus gros défi que vous avez rencontré?

A l’époque où je gérais la partie opérationnelle, les logisticiens avaient perdu des bijoux dans l’entrepôt. On est parti à Lyon dans l’entrepôt les trouver nous-même et les ramener ! C’etait beau ahaha

Quelle a été votre première impression de Groupon en tant qu’employé?

Quand je suis arrivée au milieu de l’open space avec ces dizaines de commerciaux qui dégagaient une énergie de feu, j’ai adoré cette ambiance super dynamique et joyeuse de l’entreprise.  

La mission de Groupon est de devenir une habitude quotidienne. Comment votre travail impact cette mission ?

Je suis sur la partie Shopping, mais ma mission est de trouver les meilleurs produits au meilleur prix et de faire en sorte que les clients aient tous les matins envie de venir voir la page shopping et d’y trouver une bonne affaire.

Avez-vous remporté des prix? Des Green Awards Groupon? Des récompenses d’équipe? Un titre de président de club?

Oui j’ai eu une coupe en Q4-2013 pour mon implication dans mon travail.

Il y a tout plein d’extraordinaires histoires Groupon. Quelle est votre plus grande réussite et/ou votre plus grande fierté? Racontez-nous!

Le premier mois de mon arrivée en tant qu’acheteuse j’ai négocié des caméras de sport qui ont cartonné ! J’étais hyper fière ! Ça a été l’un de mes meilleurs deals. Sinon aussi au tout début chez Groupon, je m’occupais d’une équipe dans les opérations. Et la gestion de la période de Noël c’était quelque chose : les livraisons, les problèmes avec les fournisseurs, les problèmes de paiement à régler, c’est sport mais c’est génial !

Veux travailler avec moi?

Vos parents : que croient-ils que vous faites?

Que j’achète toute la journée des produits high tech.

Que faisiez-vous avant Groupon? Comment vous y êtes-vous retrouvé?

Je travaillais pour une start-up de deals ClubDeal (qui a fermé depuis). J’ai fait passer mon CV par une personne que je connaissais et j’ai été recrutée.

Vous avez sans doute une vie en dehors de Groupon. Quelles sont vos occupations à l’extérieur? Vos loisirs?

Le fitness, la musculation et la pâtisserie (j’adore faire des gâteaux maison).

Si vous pouviez occuper un autre emploi pour une journée, quel serait-il et pourquoi?

Coach sportif personnel car j’adore le sport, le dépassement de soi et aider les autres à se sentir mieux dans leur corps. J’adore pouvoir gérer mon emploi du temps comme bon me semble et ne plus être assise à un bureau ça me plairait aussi 🙂

Votre rôle existe sûrement dans d’autres entreprises que Groupon… alors qu’est-ce qui rend votre mission chez Groupon unique?  

On est assez indépendant ce qui est agréable, on peut gérer nos catégories comme cela nous plait. Si je suis encore chez Groupon, c’est pour l’ambiance qui y règne, la sympathie des gens et cette famille qu’on forme.

Dites-nous quelque chose qui pourrait nous surprendre à votre sujet!

Je vais passer dans Gym direct, l’émission de sport sur C8 🙂

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Jason Nahani – Chief Revenue Officer, International in London

Jason Nahani – Chief Revenue Officer, International in London

JASON NAHANI

Chief Revenue Officer, International
London, UK
Joined: 2011

Meet the Grouponer who essentially built the EMEA Goods organization from scratch.

Tell us about your job! What do you do? What do your days look like?

I am responsible for matching demand and supply across the shopping business in EMEA. The Merchandising team—with the help of analytics—will constantly monitor internal and external demand metrics and work with the buying teams in multiple countries to create a compelling selection of deals at great prices for our customers to pick from.

My days are often spent working on delivering our operations plan and working alongside merchandising, marketing, buying, engineering, and analytics to provide the best experience for our customers. Our teammates are located all across EMEA in London, Paris, Berlin, Milan, Madrid, Amsterdam, and Warsaw.

What’s your favorite Groupon memory? 

Seeing the team build the shopping business from 0 to what it is today and going from a team of two to a team of 300 with lots of strong talent.

That’s an impressive feat! How did you grow that organization? What do you attribute to your team’s success?

We worked closely with our dedicated recruiter who understood the business and worked hard to source the right talent for both Groupon and our customers. Close teamwork and an encouraging team spirit create a strong foundation for continued success.

So what kind of people thrive at Groupon?

People who want ownership and are keen to innovate and create a legacy tend to thrive here.

What’s been the most challenging thing you’ve worked on?

Bringing the EMEA team together into one shopping team with one purpose and one focus.

What inspires you?

Seeing results and efforts coming to fruition for our customer and employees.

What was your first impression of Groupon as an employer?

There was so much energy and drive; lots of great people with focus and hunger to raise the bar every day. It was exciting to join what Forbes once coined the fastest growing company ever.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

My team and I create a selection of deals for the customer to pick from and find the kind of deals that will entice the customer to purchase.

Describe the proudest moment you’ve had at Groupon.

When the Goods team was called out in All Hands as the example for everyone to follow in terms of focus and energy.

Ready to raise the bar?

Where were you before you joined Groupon? How did you get here?

I was working for Bid Shopping when Groupon called me to ask me to come to join them. I am so glad they did! The ability to make positive change and launch new and innovative initiatives keeps me excited to come to work every day.

We see that you’re a member of Groupon Volunteers. What do you like about being a volunteer?

I like giving back to the community, especially children charities as this is something very close to my heart. By doing what little we can, we do a lot to put a smile on kids’ faces in our communities.

You probably have a life outside Groupon; what keeps you fulfilled outside of work?

I like very long walks. I am also into tech and trade as well as cultures and languages.

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

Groupon gives us a platform for everyone to make a positive impact and contribute, from the most junior roles to the very senior ones. And we are rewarded and recognized for it.

If you could do another job for just one day, what would it be and why?

Engineering. I studied it at university and ended up in a cubicle writing code. Here at Groupon, I see that the engineering team is a lot more exciting than the first job I had out of university. Also, I would also like to try marketing as they are in front of the customer and create reasons for customers to visit Groupon.

What do your parents think you do?

My mum thinks I am in charge of the internet 🙂

Tell us something that might surprise us about you.

I have been to 100 cities in the last three years.

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Nicola Turnbull – Goods Buyer in London

Nicola Turnbull – Goods Buyer in London

NICOLA TURNBULL

Buyer
London, UK
Joined: 2017

Finally! An answer to the age-old question of “How many Grouponers can you fit into a phone box?” thanks to Nicola, a Goods Buyer and President’s Club winner in London.

Tell us about your job! What do you do? What do you love about it?

Working as a Buyer at Groupon is great! You have real ownership over the category you buy for and the ability to grow it in the direction you want to. There are a lot of aspects to buying at Groupon: managing supplier relationships, developing products, analysing market trends, negotiating with suppliers, monitoring inventory, and working via multiple supply routes. As you can imagine, no day is the same!

What’s your favorite Groupon memory? 

Team building days at Groupon are a lot of fun. My team and I ran around London Apprentice-style trying to get as many points for doing crazy tasks including convincing a policeman to take a photo with us whilst wearing his hat, trying to photograph as many cats as possible, and attempting to fit 11 people into a phone box (the team was definitely much closer after that last one).

What inspires you?

I am inspired by everyone around me. There really are so many ambitious and creative minds at here at Groupon all striving to make it an amazing place to work and to provide a better experience for our customers.

Where were you before you joined Groupon? How did you get here?

Previously I worked for Wayfair, an online homewares company, where I worked as a lighting buyer. During my time there I developed different skills such as buying, negotiations, P & L management, marketing, merchandising, data analysis, financial analysis, supply chain, inventory planning, and beyond. It was there I decided I wanted to stay in buying for online retail and working with international suppliers/markets and Groupon was the perfect next step.

So what was your first impression of Groupon as an employer?

Fast-paced and ambitious. As we’re a growing company there are always new projects to be involved in and new people to meet and work with. It’s definitely improved my ability to remember names and faces.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I feel really empowered to drive customer satisfaction at Groupon, encouraging customers to use Groupon again and again, whether it is sourcing new and innovative products our customers love, providing amazing value, or ensuring a great customer experience.

Have you won any awards in your time at Groupon?

I was lucky enough to go on the President’s Club trip to Greece this year for hitting top sales targets which was so much fun. It was great to feel valued for my achievements and great to get to know people from all lines of Groupon’s business.

Take ownership of your career.

 

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

The people, the ability to affect change, and ownership. Groupon really does have an amazing team that supports and encourages new ideas. There are great opportunities every day to get involved in projects to help improve the business, and in terms of the buying role, you have the authority to make strategic decisions and drive the category, which is really exciting and quite unique.

Describe the proudest moment you’ve had at Groupon.

I was really flattered to be hand-picked to take part of a focus group looking to understand what qualities buyers should hold in order to bring more like-minded people into the business.

We see you are a member of Groupon Volunteers. What do you enjoy about participating?

Groupon’s volunteer programme gives its employees two days a year to get involved in loads of different volunteering opportunities. I recently spent a day at Fareshare, the UK’s largest charity fighting hunger and food waste which Groupon has chosen to sponsor for 2018. I worked in Fareshare’s warehouse organizing and packaging food for delivery before going out in Fareshare’s vans to deliver food to a variety of different charities. It was really rewarding to be a part of the amazing work Fareshare do on a day to day basis and to feel like you’d made a difference in just one day.

You probably have a life outside Groupon; what are you up to when you’re not at work? 

Groupon offers a fantastic work-life integration – in the evenings after work, I like to keep myself busy playing netball and practicing yoga. I can easily lose a weekend to a pub beer garden catching up with friends, doing country walks, or cooking a new recipe. One of my main passions though is travel; so far this year I’ve managed to tick off Indonesia, Australia, Switzerland, Germany, Croatia, and Crete.

What do your parents think you do?

My parents are still unsure. My dad’s response: ‘Well nothing on Friday afternoon, as you leave the office at 3 pm.”

If you could do another job for just one day, what would it be and why?

I would love to experience a day as a lead singer of a band. Sadly up until now, my singing ability has prevented this dream from becoming a reality.

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Raj Shanmugasundaram – Database Administrator EDW in Dublin

Raj Shanmugasundaram – Database Administrator EDW in Dublin

RAJ SHANMUGASUNDARAM

Database Administrator – EDW
Dublin, Ireland
Joined: 2012

Data is integral to Groupon’s success and Raj’s work ensures that everything is running smoothly in the system, which he likens to being a traffic cop.

What was your first role here? How did you get to where you are now?

I first started at Groupon as an EDW employee in Chennai, India as a Database Administrator. I worked on various tasks related to Teradata Administration while helping grow the Chennai EDW team by interviewing candidates. During this time, I learned new technologies such as Postgres Administration and Alation Administration. The EDW team planned to spread across others locations to  support the business more widely, which is when I got the opportunity to move to Dublin, Ireland. Even in Dublin, I am the first EDW employee.

Tell us about your job! What do you do exactly? What do you love about it?

I am Teradata Database Administrator. Teradata is a fully scalable relational database management system. It is widely used to manage large data warehousing operations and acts as a single data store. The data that stores in Teradata used to take many business-related decisions. It is our responsibility to make sure the system is available for the business 24/7, controlling the user sessions and production pipeline sessions without impacting each other.

It was quite challenging to balance the user load and ETL pipeline loads. It’s kind of like allowing food trucks and consumer cars on the road at the same time. So we are basically the traffic cops, allowing everyone to move freely without impacting others. Aside from managing the traffic, we need to review the object definitions, data securities, and access controls. Automating the process is my favorite part. I’ve worked on many automation scripts like resource controller, notifications, etc.

What’s the biggest challenge you’ve worked on?

The Teradata Refresh Program. This was one of the biggest challenges and the complicated project may be we are the first one who did this activity. Reducing the active Teradata server is quite challenging. It involves many teams such as the network team, Teradata vendors, and the entire EDW team. We started our groundwork a long time ago and determined which options would have the least business impact while still being cost-effective. It was one of the great milestones for the EDW team.

What was your first impression of Groupon?

I felt it is an open place where I am allowed to do my job without any boundaries. Groupon allows me to grow as I wish. Very few places have this kind of opportunity.

How does your work connect to Groupon’s mission of being the daily habit in local commerce?

We are dealing with a large amount of data, which many teams use to make important business decisions, such as Marketing, Email, Finance, and Accounting. Most of Groupon’s core business teams rely on data.

Smart people, interesting work.

What’s unique about Groupon’s Engineering culture?

There are no boundaries to implement our ideas and there is a fantastic culture. Recently, during Teradata Refresh program (Teradata Downsize), we had a mammoth challenge: we had to do it in an efficient way with less downtime. We came up with a strategy of using the loaner system approach and it was a huge success and we are one of the Teradata customers who did this project. Aside from work, Groupon provides ample opportunities to get involved socially with programs such as the Volunteer-a-Thon, Parents@Groupon, Coder Dojo, and Tech Chit Chats. These activities help to build relationships with other teams while making the workplace very special.

We see that you are a member of Groupon Volunteers. Why did you join?

It is kind of like marketing, as it’s a way to tell the world about Groupon. And it is marketing with a good cause! I am also a member of both PRIDE@Groupon and Parents@Groupon.

Where can we find you outside work?

If I am in Chennai you can find me at the movie theatre during weekends, which is one of my favorite things to do. I am also interested in any sports activities like Staff Reply and Run in the Dark.

What do your parents think you do?

“The sun needs to learn from me how to work without taking rest.” My parents think that even I am working during my holidays. But it is my habit to check what is happening in Groupon.  

Celia Arroyo Gonzalez – Head of Revenue Management in Madrid

Celia Arroyo Gonzalez – Head of Revenue Management in Madrid

CELIA ARROYO GONZALEZ

Head of Revenue Management
Madrid, Spain
Joined: 2011

Celia joined Groupon ES and felt like she was in a movie depicting American office life. She must have liked the Hollywood vibe, because she’s still here almost 8 years later!

What’s your favorite Groupon memory?

It’s been a long time here and at the end you get used to peoples’ goodbyes. But one thing everybody repeats is that it’s really hard to find people like the ones who work here. The ambiance is so nice whether you lose at darts or if you are the best player on ping-pong! The people make the company great.

Tell us about your job! What do you do? What do you love about it? 

Since Groupon is always evolving and going forward, we have to constantly create new deal content so our users don’t get bored of us! We try to be fresh in our newsletters, offers, and all the communications we send out. As revenue managers we kind of play the fair price game, which is the part I like the most. It’s still exciting to scroll on the page and see the results of our creations. We learn a lot about our users’ behavior with them. I have to support my team…sales reps who need ideas and alignment with the rest of the teams (most of them here, others abroad) so it’s all about talking, emails, and conference calls.

What’s been the most challenging thing you’ve worked on?

Six months ago I started with this new role as head of the department. I have to be the boss of my colleagues!

What inspires you?

I still have in mind a lot of tips that my first boss here gave me. But I try to keep or steal the good things from everybody I see 😉

What was your first impression of Groupon as an employer?

I started working in Groupon ES before the first anniversary of the company, so I can say it was way different compared to now! When I came in and saw the ambiance of the office I thought I could fit in there. There were so many energetic people all diaphanous; it was like an American office of the movies!

How does your work impact Groupon’s mission of building the daily habit in local commerce? 

I’m in charge of sending newsletters, so my work has a big impact on building the daily habit! As Revenue Managers, we work for the Push Marketing teams, so it’s not only about the classic email newsletter, but we go directly to consumers.

Describe the proudest moment you’ve had at Groupon.

I won the Estrella del Mes Groupon Green award, and when I received it, our COO, CEO, and the Chiefs for EMEA were in Madrid so I felt like I had a lot of visibility!

Work with me!

What do your parents think you do?

They think I just post ads on Groupon’s site with a magic wand. But still, they believe I’m the best at it!

Where were you before you joined Groupon? How did you get here?

I was working for Deloitte. I joined Groupon thanks to a German contact that I had who was working in Berlin. He told me about all of the departments we were hiring for and I loved the way he spoke about it.

You probably have a life outside Groupon; what are you up to when you’re not at work? 

I’m a Pilates fanatic and I’ve recently discovered Fitboxing (thanks to a Groupon) so most of my evenings I’m doing some sports, whenever there is not a Groupon event and I have to join my colleagues to grab some drinks!

If you could do another job for just one day, what would it be and why?

I would like to be a craftswoman…maybe a carpenter, just to create something beautiful with my own two hands.   <3

What’s your favorite local business?

As I said before I’m on a fitboxing spree thanks to Groupon, so Brooklyn Fitboxing is my favourite.

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

The good thing about Groupon is that you can absorb knowledge of so many departments, even move to different ones. So you learn from your role and others!

Can you write a Groupon haiku?

A four member team —

Playing fair price game as trade —

It is Groupon’s key

Tell us something that might surprise us about you.

I wanted to study a Degree in Translation and Interpretation, but I finally made Law and Political Sciences and I’m working on Marketing online! The good thing about the mix is that I can speak Spanish, try to speak English and French and I can have small conversations in German or Portuguese!

Miguel Carrera – SOC Engineer in Dublin

Miguel Carrera – SOC Engineer in Dublin

MIGUEL CARRERA

SOC Engineer
Dublin, Ireland
Joined: 2015

From Chile to Dublin, multilingual Miguel shares his transatlantic Groupon journey. Find out why he feels joining Groupon was one of the best decisions of his life.

What was your first role here? How did you get to where you are now?

When I first started at Groupon, I was an SOC Engineer in Santiago de Chile where I supported the Needish platform. The short answer to how I’ve moved around is perseverance and passion. The long one is that I love technology and open source, I love what I do, and like to learn and challenge myself constantly. Since I have joined, Groupon my main focus has been Python and it’s going pretty well so far.

Tell us about your job! What do you do exactly? What do you love about it?

Our team is responsible for the reliability of production. We are the first point of contact when there is a production issue. We have a 24/7 team spread across the globe and we are always available to help. We have several monitoring tools which allow us to quickly identify problems that can lead to or cause outages, which ultimately affect the business. We are the main point of contact for anyone who needs assistance or has questions related to operations in engineering. We are also responsible to engage the correct teams to troubleshoot any kind of production issues.

What I like about my role is that we get to have a good understanding of how each one of the parts that constitute the site is connected and how they work together as a whole. I also love the schedules, they are on the mornings and nights and sometimes weekends, which give me a certain amount of flexibility that I wouldn’t have on a normal job.

What’s your favorite Groupon memory?

My first SOC Summit in Berlin when I finally met the teammates with whom I had been working for about a year and a half remotely. Best summit ever!

What’s the biggest challenge you’ve worked on?

The most challenging part of my job is production outages; you can not predict them and they are never the same. We always need to be super focused and react almost immediately to them. Every minute counts because every minute we lose the company loses. I am also the owner of a chatbot which helps the SOC and some other teams to execute quick chat commands, which make our lives easier.

What was your first impression of Groupon?

The first day at the office I asked myself: why is everything green here? I was very nervous because it wasn’t just a new job but also was a new country for me. I was wondering all the time if I really made the right choice because I left a 9-year job behind and moved to a new country, but after meeting some of the people, I felt immediately welcomed, comfortable and at home. Three years later, I can say for sure that this was one of the best decisions I have made in my life.

What do your parents think you do?

My mother thinks that I travel the world fixing the “cloud” through that black screen I have always open. My father says that I am a modern age technology nomad.

Where can we find you outside work? 

If I am not traveling somewhere, I am in the kitchen cooking something. I also like boxing and play squash, and sometimes I roller skate.

Ready to build awesome things?

How does your work connect to Groupon’s mission of building the daily habit in local commerce?

We are responsible for site reliability. This means (among other things) that a customer has to have a good experience when surfing and buying from Groupon at any given time. If the site is up and working properly, customers are happy and happy customers are the best ones to have. They will refer us to their friends and also keep buying more deals, which at the end translates in trust for our brand.

Tell us something that might surprise us about you.

I am an animal lover. When I was 12 years old I had a cow as a pet named Fortune. I visited her every day in the field, and every time I came to see her, she would come running from the top of the mountain just to say hi. I currently have two cats who have been accompanying me for about eight years now. They are originally Argentinian, but also lived with me  in Chile and crossed the Atlantic to come to Dublin. I was born in Ecuador and am fluent in four different languages: Spanish, English, German, and Russian.

What’s unique about Groupon’s Engineering culture?

Here I have learned what it truly means to be a global company and have a distributed team in different parts of the world. Production is not lost and because it’s so diverse, you get to enjoy so different skills and mindsets.

What’s been surprising about working here or what do you think external folks would be surprised to learn about Groupon Engineering?

You get to say what you think, your opinion always has value, and you have the power to make changes.

Where were you before joining Groupon? What brought you here?

I was a Unix System Administrator at IBM. I was on that company for nine years and needed to see what else was out there. Not a bit disappointed that I left and joined Groupon.

Have you made any contributions to the tech community?

I have made small contributions to an open source bot.

Quotes: “Adds support for jinja custom_filters in the @rendered_template decorator, thanks to chillipeper.” “Improvement: V2 API calls for multiple rooms now properly uses max-results and doesn’t hang, thanks to chillipeper.”

Vim or emacs? why?

VIM, VIM, VIM. I love to work on the shell, and I even program in vim. The community support is awesome, and this gives a huge opportunity to see at other peoples code. I am fascinated by the level of customization one can achieve when knowing how to properly use vim and vimscript, which at the end directly impacts to your productivity.

Name your favorite programming language.

Python

Tabs or spaces?

Don’t care as long as they don’t mix.

Olga Wroblewska – Customer Service Manager in Katowice

Olga Wroblewska – Customer Service Manager in Katowice

OLGA WROBLEWSKA

Customer Service Manager
Katowice, Poland
Joined: 2014

After creating a new customer service center and collaborating with Grouponers all over the world, Olga likes to unwind by listening to the finest heavy metal bands she can find.

Tell us about your job! What do you do? What does a typical day look like?

I’m a manager for customer service operations in Katowice supporting US and France, so I work on everything that relates to our customers’ first contact with Groupon. My team’s daily focus is based on our core KPIs, so among others, customer satisfaction but also on different initiatives that will help Groupon not only grow customers and their lifetime value but also grow our profitability as a company. To be honest I cannot really describe my typical day because it looks different every day. That’s one of the reasons I love my job!

What’s been the most challenging thing you’ve worked on?

Opening a new site in Katowice was the most challenging thing for me. I was still a Team Lead for Germany in Warsaw and it was a completely new experience for me. We were entering a whole new market with a new customer service center, new processes, and huge responsibility. I was living out of a suitcase for few months. I had a couple stressful situations but overall it was such a positive adventure! I met a lot of amazing people from the Chicago office who were supporting me with this task.

Who inspires you?

My parents. Thanks to them I built a solid base years ago for everything I have achieved recently. They taught me how to be a good person and were always supportive, no matter what comes my way. They are my best friends.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

By streamlining and simplifying processes, gathering ideas for improvement, and hearing the voice of both our customers and the agents who are supporting them on a daily basis. Everything tides up with our four pillars as well as with Groupon values. 

Describe the proudest moment you’ve had at Groupon.

I think that being promoted to a manager position. It was amazing feeling when I got the recruitment results. I will never forget that. It made me feel more confident with my knowledge and experience I collected through the time I’ve spent working at Groupon.

Have you won any awards?

Recently I have been awarded with a Groupon Green award! I was so surprised.

Make work less boring.

What does your family think you do?

I think that the best was a comment from my brother, who is 10 years younger than me,”You are giving orders, cause you love to interfere in everyone’s lives, don’t you?” Such a sweet 17-year-old, huh? Please, don’t believe him though! Haha!

Where were you before you joined Groupon? How did you get here?

I was still studying and working as a part-timer (giving private language lessons, translating a little bit) when I got a call from the recruitment team that they are looking for CS front-line reps with German; this is how I started my journey with Groupon. I thought that I would try it—just for few months—and after 3,5 years… I’m still here! 🙂

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

I think that Groupon differentiates itself from other companies by the atmosphere. For me Groupon = people. We hire a lot of wonderful and creative people; it’s a pleasure to work with all of them. Also, the possibilities to grow within the company we have are amazing! I’m only 26 and I was promoted for a managerial position almost a year ago. Where else would I have an opportunity like this one?

You probably have a life outside Groupon; what are you up to when you’re not at work? 

Music is my passion…maybe a surprise for you, mainly heavy metal. I used to play guitar, nowadays I don’t really have time for that, but I’m trying to attend shows of my favourite bands. Last year I went to the Czech Republic to see KISS, this year I’m gonna see Guns N’ Roses in Chorzów! I also love to travel but it has become more spontaneous recently so who knows where I’m gonna be tomorrow!

If you could do another job for just one day, what would it be and why?

I’d love to be a part of road crew for one of my favourite bands to see what’s going on behind scenes. Experiencing it just for one day would be fun!

Tell us something that might surprise us about you.

I have 5 tattoos.

Bhavik Patel – Business Development Representative

Bhavik Patel – Business Development Representative

BHAVIK PATEL

Business Development Representative
Chicago, IL
Joined: 2017

From meeting reality TV royalty to amassing enough sneakers to outfit a professional basketball team, Bhavik Patel is an inspiration to everyone around him. Read on to find out how North West likes to be greeted…

What’s your favorite Groupon memory?

The most Groupon thing would have to be during Halloween when random zombies and monsters came to scare everyone. Who doesn’t love a great scare?!

Tell us about your job! What do you do? What do you love about it? 

I work on the Things To Do Team. I work with lots of business across the US and Canada ranging from amusement parks, golf courses, white water rafting, bowling, laser tag, and so much more. I help businesses drive traffic and gain exposure to new customers. I love working with this team because I can relate to them. I love great adventures and new experiences myself. I love to travel and try new festivals, arcades, and hobbies. My typical day keeps me super busy learning more about business and creating deals for them.

What’s been the most challenging thing you’ve worked on?

The most challenging would have to be a river tubing business. I have been working with the business since August of 2017. It is such a cool business and concept that is enjoyable for all ages.

Who or what inspires you?

Kanye West is a huge inspiration to me. Ranging from his music to fashion career, he shows us that anything is possible. From making beats in his mom’s basement to becoming one of the most talented and well-known artists, he is a modern version of the American dream. He believes in just being humble and success will follow. Also, I am a huge sneakerhead and him designing his own sneaker is very inspiring to me, and of course my teammates as well!

What was your first impression of Groupon as an employer?

The culture! Wow, is the culture amazing here. Everyone is willing to help and everyone comes from a different set of shoes. Learning from my teammates was super important to me. They taught me to succeed and helped me grow as a person.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I focus on working with small and big businesses all across America. Not only do I get to help the businesses grow, I also get to inspire the customers to try out something new. Maybe even try something they have never done before.

Describe the proudest moment you’ve had at Groupon.

My proudest moment would have to be almost hitting my goal my second full quarter on the floor. Also breakfast club: I once bought Stan’s donuts and my team was so happy, I cried a little.

Have you won any awards? 

No. The only award I need is my passion.

Work with me!

What do your parents think you do?

My mom’s favorite story is, “You once lost me in a grocery store.  It had two aisles in it. You are going places.”

Where were you before you joined Groupon? How did you get here?

I had my own photography business and I was taking pictures at concerts. I realized that I needed to get real-life experience with sales after completing my business degree, so I applied here at Groupon.

You probably have a life outside Groupon; what are you up to when you’re not at work? 

Photography. I shoot concerts, street scenes, and weddings. As a sneakerhead, I have over 63 now and counting…and I am serious about my collection. I clean my sneakers every Friday for like two hours. Finally, I love Fortnite! I play so much Fortnite, I have clocked over 1,000 hours in it which is over a month. LOL!

If you could do another job for just one day, what would it be and why?

I’d like to become the CEO of Amazon…but really just so I can buy all the stuff. Oh, also I’d love to be a full-time YouTube vlogger for just one day.

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

The culture at Groupon is amazing. I also love coming to work every day. Even the office space is really nice and big. Everyone here is just inspiring in their own ways.

Tell us something that might surprise us about you.

I have seen Kanye over 15 times! I’ve also met all the Kardashians and Jenners. I gave North West a high-five, met Drake, Justin Beiber, Chance, Vic Mensa, and a whole bunch of other musicians.

Travis Cohen – Customer Service Representative

Travis Cohen – Customer Service Representative

TRAVIS COHEN
Customer Support Representative Chicago, IL Joined: 2016
Travis’ in-flight customer service experience with Southwest landed him with the Customer Service team at Groupon, where he focuses on creating positive Groupon experiences for customers and merchants alike.

We see you’re a member of Pride@Groupon.  Why did you join?

I joined Pride@Groupon, initially, as a way to meet coworkers and network. I’ve met some really great people! I stay with Pride@Groupon because it gives me the opportunity to show customers and our business partners that Groupon truly values diversity. This employee resource group is just one more example of why Groupon a great place to work.

What’s your role in Pride@Groupon?

My role at Pride@Groupon is the Site Lead for Pride@Groupon in Chicago. This role is ever evolving; adapting to the needs and goals of our Pride@Groupon Chicago team. I coordinate events here at headquarters and serve as the contact person for internal and external contacts.

Volunteering in our communities is a high priority here at Groupon, and as Site Lead, I’m tasked with finding and/or creating fun and rewarding volunteer events that primarily serve the LGBTQ+ communities locally. “Community” is also one of Groupon’s core values. The Employee Resource Groups, in general, help foster the amazing culture that Groupon is known for. We try very hard to make sure that Groupon continues to be a great place to work for everyone.

How are you celebrating Pride Month?

Professionally, I am advertising Pride Month throughout the Chicago office and inviting all Groupon employees to celebrate with us by representing Groupon in this year’s Pride Parade.

Andersonville Midsommarfest in the Andersonville neighborhood, as well as, Pride Fest and Chicago’s Pride Parade in Boystown, all take place in the month of June. I plan to perform “quality control” tests at every beer tent I come to. Sometimes, several of these tests are required <wink>.

Additionally, in August, we have Market Days in the Lakeview/Boystown neighborhood. I particularly enjoy Market Days because it’s an art fair, music festival, and food fest all in one.  The merchants who participate in Market Days sell everything like funny t-shirts, incredible artwork, delicious food, and tasty craft beers.

What’s your favorite Groupon memory?

Riding the double-decker Groupon bus in last year’s Pride Parade. It was great to see how excited the onlookers were when they saw our parade entry. I was proud to be part of a company that seriously values diversity.

Tell us about your job! What do you do? What do you love about it? What does a typical day look like?

The Customer Support department in Chicago is comprised of specialty teams who handle customer contacts that have been escalated for further review. As a member of the Service Enhancement team, I get the opportunity to spend a little more time with our customers to make sure we are providing the best resolution possible for them, the merchants, and Groupon. The opportunity to turn an unhappy customer into a happy one creates brand loyalty, and that’s a very good feeling.

The Service Enhancement team also provides front-line service for campaigns that require a high degree of customer satisfaction. Right now, we are exclusively assisting the Costco Campaign. We are taking calls from customers who need assistance with everything from purchasing the deal on our site to walking them through the Costco membership registration process. These campaigns are rewarding because we get to interact with new or first-time Groupon customers.

What was your first impression of Groupon as an employer?

Fun and laid back! It all started with the initial phone interview. It felt like a conversation with a friend as opposed to a job interview. The in-office interviews were just as comfortable.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Whether it is speaking with a first-time customer or honoring a refund request as an exception to the refund policy, Customer Support Representatives have the ability to shape a customer’s perception of a company. A positive perception can lead to brand loyalty. My job as a Service Enhancement team member is to apply Groupon’s core values to customer resolutions: building lasting relationships.

What do your parents think you do?

My mom has asked me on more than one occasion, “How is everything over at Google working out? You seem to really like your co-workers.” I’ve gotten to the point where I don’t correct her anymore. She’s trying!

Where were you before you joined Groupon? How did you get here?

Before Groupon, I was a flight attendant for Southwest Airlines. The customer service skills I honed over 12 years at Southwest was a topic of conversation with my friend Phil, a fellow Grouponer, who suggested I apply at Groupon. The desire to not be away from home so much, specifically my dog Jax, lead me to seriously consider a change in my career. Almost two years later, here I am!

Rober Taracido Ruiz – Head of UK & IE Local Sales in London

Rober Taracido Ruiz – Head of UK & IE Local Sales in London

ROBERTO TARACIDO RUIZ

Head of Local Sales UK and IE
London,UK
Joined: 2013

Some days Rober is Magneto, other days he’s Professor X. But every day, he’s inspiring Groupon London’s top Local Sales reps with his infectious energy and passion.

Tell us about your job! What do you do? What do you love about it? What does a typical day look like?

I work on the Local Sales team. We are responsible for bringing high-quality, hyper-local experiences to our customers. In plain English, we talk to High Street, understand what their goals are, tailor a deal that meets those needs, and—in the end—launch a campaign that would be loved by our customers. Easy peasy. What do I love about what I do? I focus on SMEs (small- and medium-sized enterprises), acknowledge peoples’ day-to-day realities, and I get to work with super talented people. My job keeps me grounded and honest.

Sales is a pretty important part of just about every business. What would you say to someone who was looking to start with Groupon?  

Sales at Groupon is a race towards professionalism. Many people join Sales as an “until I find something” or “because I couldn’t find anything.” Groupon will train anyone who is willing to learn and expose them to the beautiful—and sometimes challenging—realities of becoming a professional salesperson. Training is intense, experiences are pretty transparent, and the team is amazing. We strive to build a high performance, transparent, and rewarding culture. That’s the journey. We are not there yet but we are gunning for it. It will be tough…because it is supposed to be tough. 🙂

What’s been the most challenging thing you’ve worked on?

As always, change management. Especially when it affects so many people. You read many things about fast-paced companies but, when you actually work for one, it is an amazing experience. It also makes you eat plenty of humble pie because you will make (I at least made) a lot of mistakes. Pivoting, moving and adapting its the challenge that I like the most about working at Groupon.

What’s your favorite Groupon memory?

As weird as it sounds, my favorite memory is when a Sales rep chased me down at 11 p.m. on Hangouts so I could approve a deal that needed to go live ASAP. Even if this may seem annoying, it’s a testament to how easily we can get things done and how proactive and how focused we are. We should not lose that.

What was your first impression of Groupon as an employer?

The NOISE! It was amazing the first day I sat on the Madrid office I was genuinely shocked. At the time, the relaxed and casual environment mixed with a hardcore sales approach was genuinely new to me and drove me to the next phase in my career. I learned plenty of things during my first years at Groupon.

Madrid? How did you get from Madrid to London?

I moved to London 2.5 years ago in February of 2016. It was a challenging month to arrive in the Big Smoke from sunny Spain. Before moving to London, I was running Operations, which I loved. I had an amazing team that I still sorely miss but after three years I was eager to take on a new challenge. My wife was in a similar situation and we always loved London, being that both of us are anglophiles. I mean, London is the capital of the world!

Eventually, an opportunity came up for a job as VP of Sales running the Inside Sales team in London. I did a few interviews and, in typical Groupon fashion, we were packing up to move six weeks later. Sue, our Chihuahua, waved a “hope to see you soon” goodbye to our beloved Madrid and here we are! We couldn’t be happier to be living in London, being part of an amazing and thriving society surrounded by truly great people experiencing life abroad.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

Ensuring that Groupon markets deals for our customers in a crispy, clear, transparent, and enticing way.

What inspires you?

The chase…the next thing for us. That is what inspires me.

Describe the proudest moment you’ve had at Groupon.

Every time my teammates get recognized at an All Hands presentation or an internal candidate gets a promotion.

Let's build local together.

 

We see you’re a member of Women@Groupon. Why did you join?

I joined Women@Groupon as a mentor because I enjoy the learning of a mentor/mentee relationship and because I think we need to do more to empower women in the business world and at Groupon. We have good role models but we can always have more diversity.

What do your parents think you do?

They think I sell stuff, which happens to be true. The fact that I sell  stuff that is not embarrassing to them is a plus, they think.

You probably have a life outside Groupon; what keeps you fulfilled outside work?

I’m very pedestrian. I read a lot of Sci-Fi, fantasy, and history, watch some telly (less and less, I don’t even have cable anymore) and spend time with my wife and dog. I like to travel as much as I can and get to know different people. These are the things that make me tick.

If you could do another job for just one day, what would it be and why?

Sometimes I wish I was Magneto, other times I wish I was Professor X. By definition, I do what I want and I don’t crave anything that is not mine.    🙂

What’s your favorite local business?

A real Neapolitan pizza place 5 mins away from home. I am a proud Spaniard and I love our food, but I find it to be self-evident that God created Italy to remind us mortals that paradise exists and it definitely smells like Pomodoro.

Silvia Vazquez Perez – Senior Recruiter in Madrid

Silvia Vazquez Perez – Senior Recruiter in Madrid

SILVIA VAZQUEZ PEREZ

Senior Recruiter
Madrid, Spain
Joined: 2017

What’s your favorite conference room?

Honesty is the best policy when it comes to interviewing for a job with Groupon Spain, according to Senior Recruiter Silvia.

What are some best practices for candidates to keep in mind while they’re applying or interviewing here?

I think the most important thing is to be honest. I really love when someone is successful at Groupon. The best way to find where you really belong is to let us see who you really are.

What inspires you?

This is a great question! I think anyone who betters themselves is someone to look up to. I am really inspired by women who have had success in their lives even when the time wasn’t the best for it.

What was your first impression of Groupon?

I thought it was a cool company. For me, it’s very important the work atmosphere and the culture of a company and I can say Groupon fits perfect with my values.

The first thing I noticed was friends, not only colleagues, but people who helped each other.

What’s your favorite local business?

There’s a bar downtown called La Tita Rivera, it has “Estrella Galicia 1906” beer (my favourite one) and the food is awesome, too. Additionally, it has a terrace on the inside and it’s really lovely, with a lot of little lights, some trees, etc.Great place!

What 2-3 questions do you get asked over and over by candidates?

What’s it like to work at Groupon? And once I tell them about working here, they always ask me, is this real? And of course, how does it work?

How does your work impact Groupon’s mission of building the daily habit in local commerce?

I think our work is key for any company. In Groupon, the Talent Acquisition department is very important; we work all together as a team even though we are geographically separated. If we weren’t great at what we do, we wouldn’t have such an amazing team in every country (of course the Spanish one is the best! 😛 ) And when you have an amazing team you can do impossible things and help build the daily habit in local commerce.

There are a lot of amazing Groupon stories. What’s your biggest accomplishment?

I would say being able to go to so many job fairs so far. We managed to be in Madrid (three times), in Valencia, in Barcelona, and in Granada. I feel like a rock group on tour!

Anything a candidate should know about how to work with you or what to expect from the recruiting process?

I love when they feel comfortable in interviews. I really want to get to know them to see if they fit with Groupon, so I always try them to feel at home. So they can expect a big smile and a good conversation. They should also as as many questions as I ask them! My idea of an interview is that the first day at work anything would be a surprise.

Tell us about your team! How do you work together as recruiters? What’s unique about you as a team?

My team is incredible. I have never worked with such talented people. We are all separated in different countries and some of us have never met each other but we are really close. We know we can count on each other and we are always happy to help our colleagues. Mostly we recruit for the same positions and we find the same difficulties so who better than us to resolve them. I can guarantee you will enjoy an interview with any of us!

What’s something that candidates are surprised to learn about your hiring team? Or Groupon in general?

I think Groupon’s culture is unique. The part candidates like the most is they can work on several categories (Food and Drink, Health and Beauty, Leisure, Services) and they don’t have to be specialized in only one vertical. This allows them to learn a lot of things. And, for sure, our play zone with the ping-pong, darts, PlayStation, etc.

Want to work with me?

 

Why should a candidate join Groupon Sales? What will they get out of it? What will Groupon provide them?

They have the chance of helping local businesses become with e-commerce and market on the internet without any risk. I think the best thing about Groupon is that you can adapt the sale to the partner’s need, which is great…we work with big companies like Marco Aldany or Cinesa and with new local business, who else can do that?

What’s your favorite Groupon memory?

It’s too hard to pick only one memory, I have a full list of great moments here at Groupon. Every day has a detail to remember but if I had to choose only one, probably would be our Volunteer-a-thon last year. We spent the day in the city with children who had oncological diseases. It was super exciting to be with them and see them laughing. Awesome!

What’s the most random thing you’ve witnessed at the office?

The most random thing was the first time I saw someone taking a nap in the office! Then you get used to seeing it 🙂 I think it’s great having the possibility of playing Fifa, taking a nap, beating someone at Ping-Pong or just talking during lunch time.

What’s the #1 thing you wish all candidates did?

I would love them to be relaxed from the beginning and show their passion, especially if their passion is Groupon!

If you could do another job for just one day, what would it be and why?

I used to love being an actress. I did theatre for a few years because I loved the opportunity to be any person I want in any moment. I always say to myself I will do it again!

Tell us something that might surprise us about you.

I love crafts! I paint jackets, I do cross stitch and I take advantage of improving anything I can to make them unique!

Kem Ly Pham – Merchant Development Representative

Kem Ly Pham – Merchant Development Representative

KEM LY PHAM

Merchant Development Representative
Chicago, IL
Joined: 2017

We get oh-so-excited when we get to feature Grouponers who have previously worked with Groupon as merchants! Kem shares her Groupon journey: as a small business owner and as an employee.

Tell us about your job! What do you do? What do you love about it?

My job is to manage merchants that are currently running campaigns on the site. It is crucial to make sure that we maximize the profits for both merchants and Groupon, while maintaining those relationships as well. A typical day usually consists of responding to merchants’ questions and requests, answering inbound calls, optimizing underperforming campaigns, and winning back merchants that have worked with us in the past.

What’s been the most challenging thing you’ve worked on?

The most challenging thing that I have worked on is winning back merchants who have worked with us in the past. This involves trying to reconnect with merchants, listening to their past experiences with us, and understanding why they stopped working with Groupon. Most importantly, I try to keep the conversation focused on how Groupon can benefit their business because for many merchants their business is their livelihood.

What was your first impression of Groupon as an employer?

I loved the office and the people. I got an offer from Groupon 10 months in advance of my graduation, had managers send me welcome emails eight months in advance, and I got invited out for dinner to meet with the team five months before my start day. The people at Groupon are awesome and connected with me every single step of the way to welcome and assist me with everything I needed even before I started.

How does your work impact Groupon’s mission of building the daily habit in local commerce? 

I make sure that we maintain a good inventory of health, beauty, and wellness services on the site to give customers a variety of choices. This will help build habits for customers to visit Groupon first when they want to get a massage, facial, yoga classes, etc.

Tell us something that might surprise us about you.

I used to be a Groupon Merchant, so I can understand where they are coming from when working with them.

Whoa, really? Can you tell us more about that?

I owned a Thai restaurant before joining Groupon. I started out by working there and one day the owner of the restaurant wanted to borrow $300 from me to pay for the electricity bill to keep the restaurant running. I then negotiated to take over the restaurant and keep him as a chef. We needed more customers and I decided to run Groupon to bring in more foot traffic. It worked very very well for us. The income of the restaurant increased from nothing to $700 a day. There was a lot of up-selling and the place was packed on the weekends and holidays.

Your role probably exists at other companies aside from Groupon…so what makes your role at Groupon unique?

What makes Groupon unique is the company and support of my co-workers. Sales can be tough and stressful if you don’t have the right help. Groupon provides an incredible training program for sales which is organized and very effective so you know exactly what to do when you communicate with clients. In addition, I can ask for help at any time and everybody is happy to answer my questions. Even on my bad days, my manager will encourage me to keep my momentum going, give me useful advice to help me overcome obstacles, or simply take a walk with me to help me talk it out and get me back on track.

What’s your favorite Groupon memory?

My favorite Groupon memory was when my team threw me a surprise baby shower. I had only been with the team for three months, but my team planned a party with homemade food and plenty of gifts for me. It was very touching; it showed that we were bonding not just as coworkers, but connecting on a personal level as well.

We see you’re a member of Women@Groupon and Groupon Volunteers. Tell us about your involvement with them!

Women@Groupon has held many useful events, such as skill development classes, managing your own finances, building your professional brand, etc. Also, I like to give back to the community, therefore I joined Groupon Volunteers and am currently working on a project for Pilsen Neighbors Community Council. This entails researching their organization to develop marketing materials to help them deliver concise and meaningful messages about what they do to attract donors and clients. Doing this has allowed me to connect with and learn from different people in other departments as well as obtain new skills.

What inspires you?

There are great benefits of working with Groupon, especially as a marketing tool. I love to connect with those merchants to educate them on the benefits of working with Groupon and provide recommendations on how to maximize their potential with the help of Groupon campaigns.