Senior Desktop Support Analyst
Phoenix, AZ
Joined: 2015

The best way to dodge a Polar Vortex in Chicago? Move to Phoenix! Sean talks Phoenix office culture, magicians, table tennis, and Minecraft.

Tell us about your job! What do you do? 

As a Desktop Support Analyst, I cover the Scottsdale office locally and work with our team on the frontline for global coverage. Days are very unpredictable, which is why I love my job. You need to stay on your toes to be ready for whatever comes in. I love the challenge it presents and the learning opportunity Groupon provides.

And you’re originally from Chicago—how did you end up in Phoenix?

I actually moved from the northern burbs of Chicago to Phoenix prior to working at Groupon to escape the “Polar Vortex.”  I’ve been back to Groupon’s Chicago office since orientation. The Phoenix office culture is unique: we’re sales-dominant and pretty much everyone knows each other due to the office size which makes outings, competitions, and general friendliness in the forefront. Table tennis is a pretty big deal here; typically there’s an office-wide tournament open for anyone to join. It’s hands- down the most fun I’ve had at an office job!

What’s your favorite Groupon memory? 

My favorite Groupon memory was my first day. I was completely blown away walking through Chicago’s reception to my new hire orientation—it seemed surreal, this was the place I’d been looking for! Everyone shared the same excitement to be part of something so big.

What’s the most random thing you’ve seen at the office?

Probably when we had a magician visit the office who was part of a deal one of our reps had put together. He put on a small show for us and expressed his gratitude towards Groupon for helping him drive a bigger audience to his show. Everyone got a kick out of it, moments like this make you really appreciate what we do for small businesses.

How does your work impact Groupon’s mission of building the daily habit in local commerce? 

It’s my department’s responsibility to provide timely support to ensure business continuity and that everyone is provided with the tools they need to perform to the best of their ability.

What’s your biggest accomplishment here?

At the beginning of the year, I was awarded the “December EngOps employee of the month” for my work consolidating, auditing, and managing our software profile. I’ve never received such recognition for doing what I love. This encourages me to work even harder.

Give us a glimpse of the Phoenix office!

What’s the most challenging thing you’ve worked on?

Throughout 2017, I managed Groupon’s global software portfolio. This forced me to learn all the tools we utilize to be a successful business along with forming strong relations with different departments and business partners. I treated this as I would my own personal investments to save financially where we can and get the most out of the products we own. I’ve never worked on anything of this scale before, coming out of it I have a new level of confidence!

Where can we find you outside of work?

My wife and I love checking out local businesses with purchased Groupons as we learn the lay of the land in Phoenix (since we’re Chicago transplants). My son and I love playing Minecraft together (mostly him showing me the crazy stuff he builds!). Personally, I spend much of my free time running or mountain biking the desert. At any given point I’m usually training for the next big race.

Who or what inspires you?

The more I put in, the more I get out. I’ve never worked for an organization where this was so true. Everyone’s accomplishments are celebrated, this drives me to be on my A-game. The moment I got my first taste of success here I was hooked.

What was your first impression of Groupon as an employer?

Walking through the doors the first time I had no idea what to expect, I was nervous for whatever reason I might not fit in or that it’d be overly competitive. I’d learn very quickly that was the complete opposite! The diversity in our workplace is mind-blowing, there are groups for everyone to be part of. All my peers are interested in sharing knowledge and bringing each other up, it’s such a unique work experience. Everyone I speak with is as excited as me to be here and a part of this. I have so much pride saying who I work for, I know we are each individually responsible for the business’s success.