LAUREN THOMAS

Market Executive – Travel
Sydney, Australia
Joined: 2017

Things that inspire Travel Executive Lauren in Sydney: her teammates, puppies, travel, puppies, cooking, puppies…did we mention puppies?

What’s your favorite Groupon memory?

I have so many great memories of my time at Groupon, each day is never the same as the last! The environment is a fun, innovative space and painted BRIGHT green! Being on the Sales floor and in the thick of all the action, I do witness some pretty random situations on a day to day basis, like colourful calls to merchants, as well as sirens, bells, and bean bags being thrown at peoples’ heads! My favourite Groupon memory was definitely our Christmas Party last year: the staff breakout room was decked out with slushie machines, a photo booth, and pizza. It was so much fun!

Where were you before joining Groupon and how did you get here?

My entire career before Groupon had been in hotels, as I have always had a passion and interest in hospitality. I naturally progressed from operations into hotel sales for events and absolutely loved it! Having spent over a decade in the same industry, I was itching for a change of pace and craved something new and exciting which would completely challenge me. I feel the role I have within Groupon suits me perfectly as I have taken my hotel skills to another platform and learned a lot along the way.

So what was your first impression of Groupon as an employer?

Being from the hotel world for my entire career, I knew stepping over to the digital e-commerce space was going to an entirely new challenge and something way out of my comfort zone. The first time I stepped into the Sydney office I was amazed by the decorations on the walls and the energy and passion that came out of everyone I met. The floor has a certain ‘buzz’ or ‘pulse’ to it, I knew this was where I wanted to be!

What are you most proud of in your time here?

To be honest, I am most proud of my journey with the company and what I have accomplished so far since walking into this world. Going through my sales results for 2017 and seeing what I had achieved was a huge moment for me. I feel so lucky to work for a company that is all about rewarding and recognizing their employees, which makes us want to achieve great things!

Tell us about what you do! How do you spend your day?

I have a hybrid Sales role within the Travel Sales Team which means my world is split between signing new hotel accounts and holding onto 20 existing hotel accounts at any time. I am measured by how much business I bring in a month, the satisfaction of my current hotel accounts, and how well I craft deal structures for each campaign. I love how versatile my role is; I spend my time building on the existing strong relationships I have with long-standing hotel partners as well as building up new hotel partners and selling the Groupon story. I can be speaking to a small family owned motel one day and a large hotel chain such as Accor the next. I find it very rewarding helping these businesses achieve their revenue goals.

Tell us something about you that might surprise us.

I volunteer at my local theatre as a side hobby and have taken acting lessons in the past. Have also been an extra in two movies!

What’s your favorite conference room?

What has been the most challenging thing you’ve worked on in your time here?

I’ve worked on a number of properties that have certain brand standards and requests that need to be outlined within a campaign. This takes a lot of attention to detail and a lot of communication with our fabulous Editorial Team to ensure we have everything correct before we go live. It’s always a bit challenging but we always get there in the end!

What do your parents think you do?

My parents see photos on social media and assume I’m always out and about having fun at events. They tell their friends, “How can anyone possibly have THAT much fun at work?!”

Who or what inspires you?

My Dad. Growing up as kids we were surrounded by his values of hard work, discipline, and dedication as he built up the family business which is extremely successful today. He demonstrated to us from a young age that if you really want something, work hard and you can get it. I live these values every day. Also, cooking inspires me! I love the process and creativity involved in putting together a hearty dish. There is nothing better than seeing people come together and share laughter and conversation over a home-cooked meal. Cooking has become a joyful passion of mine.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

My role is all about connecting with our hotel partners on a day to day basis which impacts the entire Travel platform. I strive to ensure that we have the best brands to deliver the best service on our platform in high-demand locations for our customers to have great experiences. I feel we are close to building the daily habit but we have a lot of work ahead of us!

What differentiates selling at Groupon from other companies?

I love the authenticity of the company and the fact that everyone is able to be themselves in a relaxed environment. We do have pressures—like every sales role out there—but everyone respects each other and their level of learning. No one is afraid to step in and help when needed. The people I work with are genuinely my friends, not just colleagues. You spend most of your life at work so it’s nice to be able to be yourself.

You probably have a life outside of Groupon: what are your hobbies outside of work?

I recently got a puppy whose name is Alfie and he certainly keeps me on my toes. He can be very cheeky. When I’m not spending time with Alfie and my family, I enjoy hiking, keeping fit, and going to the theatre when I can. I’m also learning Italian at the moment for a big trip to Europe I’m taking later in the year.

If you could do any other job for a day, what would it be and why?

Dog walker, playing with puppies all day: yes, please!

What’s your favorite local business?

Room 10, Potts Point. I go there daily for coffee and their croissants cannot be beaten! I love local businesses that make you feel like family.