LATRICE

Member Experience Manager
Chicago, IL
Joined: 2016

LaTrice talks BeautyNow, moving up at Groupon, and her experience volunteering to help a local high school’s volleyball team.

What’s your favorite Groupon memory?

During my time as a Social Media Moderator, which was part of the Customer Support team, the department celebrated Customer Support Week. During that week, there were random celebrations, but the funniest thing that happened was Ronnie, the VP of the department, passing out ice cream on a motor scooter. It was a hilarious thing to see.

Tell us about your job! What do you do? 

My position aligns customers with the various beauty merchants through the appointment setting process.

What’s been the most challenging thing you’ve worked on?

Being part of the Customer Support team was a challenge because of the various projects we had, being able to adapt to the various needs of the business, and aligning with customers’ needs as well.

Who or what inspires you?

I am inspired by many people. My mother, my older sister, and my best friend are amazing inspirations to me. They are women who—in spite of various restrictions and limitations—continue to persevere and inspire change in the world.

What was your first impression of Groupon as an employer?

Everything moves at the speed of light. Do not expect things to remain stagnant or rudimentary because things move fast!

How does your work impact Groupon’s mission of building the daily habit in local commerce? 

We work specifically with local businesses in the BeautyNow area. The majority of our merchants are local businesses that offer amazing services which most clients would not find without aligning with the BeautyNow area of the app.

There are a lot of amazing Groupon stories. What’s your biggest accomplishment?

I am very proud of every goal I made in my original department. Through hard work and dedication to my tasks, I reached every one of them. At the end of my tenure in Customer Support, I was a Customer Support All-Star and I used my experience and diligence to move out of the Customer Service department into the BeautyNow area.

What do your parents think you do?

When working on Social Media, “You mean to tell me that you sit on Facebook and Twitter? At least you’re getting paid to do what you do all day anyway!”

Why do you volunteer with Groupon Volunteers? 

When I learned that Groupon supported Employee Resource Programs, I thought it would be a great idea to take advantage of the opportunity to meet and engage with members of the organization in various roles and capacities. I wanted to participate with Groupon Volunteers because it allowed me to be a mentor. Working as a mentor with the Spark Program, I partner mentored three young ladies at a local grammar school. Through various fundraising efforts, we were able to raise over $300 towards replacing the school’s volleyball team uniforms.

What’d you do before Groupon? How’d you get here?

A winding road through many retail and professional environments.

If you could do another job for just one day, what would it be and why?

I would be a fashion stylist for a major awards show.