IT Support Services Team Lead
What’s your favorite view from the office?
What’s your favorite conference room?
“Fabien is one of the best people I’ve been lucky enough to work with. He’s always eager to go the extra mile and make sure that every aspect of his work is as good as it can be,” – Anton Sidelnikov, Fabien’s manager & Senior Manager of IT for EMEA
What’s your favorite Groupon memory?
One of my favorite memories is from when I was still a trainee. In 2011, we had outgrown the Groupon France and one day, having to plug too much computer—the electric meter caught fire. We suddenly had 120 people who couldn’t work because we had no power. I was tasked with finding a solution so that the employees could get back to work. I proposed to move all of the employees in the middle of the day to the new office. Thus, 120 people moved by taking computers, keyboards, and screens on their chairs and traveled 1km through the streets of Paris to our new location. The tourists thought it was a movie and took pictures.
What was your first tole here and where are you at now?
I was hired as a systems and network administrator for Groupon France. Now I am an IT Team Lead.
So tell us about what you do here!
IT is really exciting every day. We have a lot of responsibility when employees come to the office every morning. Every day I coordinate and drive the daily activities to provide the best service to our users. I am in contact with support services for our business (networks and administration services) to provide support services. We must not forget them because they are important to our business. I also produce useful data for management in order to improve the services when employees contact us.
Where can we find you outside of work? What are your hobbies?
During the week you can find me in one of two places. I’m either at the cafe enjoying a charcuterie board and wine with my friends or colleagues or I’m boxing, which I discovered 8 months ago. Otherwise, I’m probably playing video games like World of Warcraft, Overwatch, or PUBG. I also love reading and devour TV series when I have time. When the weather allows, I’ll go boating to disconnect from technology for a while.
What’s the most challenging thing you’ve worked on here?
The biggest challenge I encountered was the standardized our global helpdesk processes. At that time, it was necessary to change everything, myself included.
So where were you before joining Groupon?
Before Groupon, I was in med school, but I got to a point where what I was learning didn’t excite me as much as computers. I decided to change lanes and eventually enrolled in an engineering school. Groupon for me was the same school! I was looking for a job where I could perfect my skills and knowledge. I was also looking for an internship when I came across an ad. Fast forward seven years, here I am sharing my story!
What was your first impression of Groupon?
I had an excellent first impression. In the beginning, most employees were still fairly young. I had just left school so it was really amazing to have a lot in common with my colleagues. Besides, many have remained very close friends to this day. During my interview, I said to myself, “if you must invest yourself in a company, this is a good one.” Since then I have never regretted my choice to join Groupon.
What do your parents think you do?
When I explain to my parents what I do, they always reply, “If you are happy, we are happy.” I am E.T. for them.
What’s unique about Groupon’s Engineering culture?
Passion, tenacity, commitment, solidarity.
So what’s something that has surprised you in your time here?
I think the state of mind that prevails at Groupon. I am still pleasantly surprised by the work we do every day. It’s not always easy, but everyone takes responsibility, risks, and investments to produce quality service.
How does your work impact Groupon’s mission of building the daily habit in local commerce?
Every day I make sure that all Groupon employees can come and work in good conditions and make sure that no one is faced with any difficulties in doing their job. Sometimes I take the time out of my role as manager to accompany my colleagues in joy and good humor and they make me feel good.