Merchant Payments Support Specialist
Azusa loves the international aspect of her role on the Merchant Payments team. But what’s cooler than international? Interstellar…she wants to see Groupon in space! So we do, Azusa. So. Do We.
What does Groupon’s impact on local businesses mean to you?
Our former country manager of Japan told us that Groupon can make a positive impact on small- and medium-sized merchants since they often struggle with advertising or finding new customers. These days it is very important to advertise online since it can reach so many more customers. I’m very proud that we are helping these small- and medium-size merchants because it is helping them reach their business goals. For example, there are small and local merchants such as family-owned restaurants who close, though they wish to continue. Thus, we are helping them to survive in this competitive, globalized industry.
Tell us about your job! What do you do?
I make lists of payments and holdings for APAC; every week it changes depending on the number of Groupon redemptions. It is so unique that we pay merchants every week since many other companies only pay once a month. Also, I answer questions regarding payments, such as missing payments or disputes about the payment amount. I like my job because it is very international and I can make a lot of contributions to APAC.
What’s challenging about working at Groupon?
Since Groupon is a relatively young company, things can change quickly as we learn and grow. Sometimes, there isn’t necessarily a set way to solve a problem, but it’s fun and challenging to figure these things out by yourself. It makes things interesting. You can be a pioneer here because there isn’t always a trail blazed, which allows you to try new things.
Ready to make an impact?
Who inspires you?
My coworkers Nelly Chavez and Ruben Calvo Ruiz on the Merchant Payments team. My parents also inspire me.
Where did you go to school?
I got a Master’s Degree from Institut d’administration des entreprises de Grenoble in France. My Bachelor’s Degree is from Chuo University in Japan. Also, I was an exchange student at the University of Copenhagen.
What was your first impression of Groupon?
That it is a new and developing company. Compared to my previous work at booking.com, Groupon has a lot more space to grow and people can really make an impact here.
How does your work impact Groupon’s mission of building the daily habit in local commerce?
I make sure our merchants are supported and paid, which is incredibly important to Groupon’s mission of growing local.
Where were you before joining Groupon?
I was working as a Customer Service Executive at Booking.com and someone from Talent Acquisition at Groupon sent me a message on LinkedIn about the Merchant Payments role.
And how did you get from France to Japan anyway?
My husband got a job in Tokyo, so we moved here. I’m also originally from Tokyo, though, so why not move back!
What does a typical day look like for you?
Usually, I’m answering questions about APAC merchant payments and taking care of bank details for merchants. I also have weekly meetings with the Merchant Payments teams in Spain and the Emirates.
Describe the Tokyo office!
Our teammates here work so hard that even after our weekly Friday awards party, everyone goes back to their desks and continues working until they finish their tasks.
What are your hobbies outside of work?
I like to travel inside and outside of Japan. Last short trip was to Tochigi prefecture where we created traditional Japanese dishes using a wood joinery method, which is a traditional technique using no nails.
If you could do any other job for a day, what would it be and why?
I would like to work on a space shuttle because it sounds very adventurous and exciting. Then I wish we could create a Groupon to go to the moon one day!