JASON BALL

Producer
Sydney, Australia
Joined: 2012

If you need a surfing buddy, want to learn some Swedish in a pinch, or if your deal needs extra TLC, Jason is your go-to person in Sydney. Just don’t ask him to fly anywhere with you. (Unless it’s to Sweden!)

What’s your favorite Groupon memory?

After 5 years with the company, I’ve banked up a lot of great memories. I’d say some standouts would be the end of the year after-conference parties, as every year they never fail to disappoint. As for random things, ‘bring your dog to work day’ was a great one. I absolutely love dogs so having them around the office was not only random but a win for me.

Tell us about your job! What do you do?

So being in Production my role is extremely diverse in a way that I have contact on a daily basis with almost all teams throughout the company floor. Some of my day-to-day tasks involve looking after redemption processes, unique deal and voucher barcode setups, deal factory troubleshooting, day-to-day process flow, image design, deal collateral, and so on. So it’s never a dull moment with the number of deals we have going live each week. I honestly do my best to be the go-to guy for as many different aspects as possible on the operational side of the business to help get the desired outcome necessary. Making sure there is always a way to make things happen for the merchant, customer, and also us. If there’s a will, there’s a way to get it done!

What’s the most challenging thing you’ve worked on?

Making sure the merchant has provided the correct codes and making sure there is no room for error or fraud can be a little nervewracking at times. Besides that, any deal which involves a unique setup or redemption method is always challenging. They are also the ones you hold in high regard when it all works seamlessly. There have been more than a few deals which have definitely got the blood pumping on the go-live date, especially when you know they will be potentially reaching thousands of people and selling like crazy before I even reach the office in the morning.

Who or what inspires you?

Cliche answer, but travel inspires me, which is funny cause I’m the most freaked out flyer I’ve ever known. What makes that even funnier is my wife is from Sweden, so I couldn’t have picked a further distance to meet my partner from. Also, the beach is always a great inspiration for me. I try and get out and surf as much as I can, kind of my meditation and exercise all in one.

Have you won any awards here?

2014 Merchant Operations Award

2016 Deal Factory Contributor of the Year

2016 Certificate of Nomination ‘Pedro Olivera Award’

Where can we find you outside of work?

Surfing and spending time with my wife takes up most my time outside of work. We are fortunate to live close to the beach so i’m always out and about doing something around the coast.

If you could have any other job for a day, what would it be?

Pilot or co-pilot; it would be a hell of a way to beat my fear of flying…or maybe not.

What’s your favorite local business?

The Lindt deal never disappoints! Also, Otto was a great experience which I would highly recommend.

Tell us something about you that might surprise us.

I speak reasonably good Swedish or well enough for Swedes to understand me but still look at me funny.

What were you up to before joining Groupon?

So I had been living in Stockholm, Sweden for 3 years prior to moving back to Sydney. I had been working doing anything from graphic design to removalist work in order pay the bills. On arriving back to Sydney I wasn’t too sure what career direction I wanted to take but I knew anything would be better than doing removalist work in -20-degree snow (a reminder to never take having a morning coffee at your desk in a heated office for granted). I had always been interested in the e-commerce space and ended up joining a small start-up similar to Groupon with less than 10 employees. It was cool to part of a new concept and I worked my arse off there trying to keep the company afloat but unfortunately, the company went under within the year, leaving me without work. I had always looked up to Groupon as that was the company we were chasing at the time. After some direction from my previous manager, I applied for a role at Groupon thinking I’ve got nothing to lose. Upon arrival for my interview I was amazed at the size of the operation, coming from such a small company. Directly after the interview, they offered me a 3-month contract. Today, I’m 5 years deep still looking towards the future.

What was your first impression of Groupon as an employer?

‘Great people make great companies’ really holds true in Groupon’s case. I’ve worked with the majority of my team for 3 to 5 years now and It’s the strongest amount of operational knowledge I’ve ever experienced. Everyone is such a professional in their field that you can really depend on each person to do their part to get the job done. Besides that, the communication throughout the company is super easy between teams, helping get things done the right way but also super efficiently which can be a rare occurrence in other companies I’ve been involved in.

How does your work impact Groupon’s mission of building the daily habit in local commerce?

We’re always striving to better in our processes and learn from our past mistakes. Making sure our merchants’ needs are taken care of by going that extra mile to help make sure they not only choose Groupon but that it’s the best experience throughout the entire process, from receiving the preview link all the way to testing vouchers on their point of sale systems. Keeping the customer journey in mind, eliminating touch points so there is no need for customers to be jumping through hoops in the process.

What’s your biggest Groupon accomplishment?

From my position, I’d say any deal I can help get across the line from an operational standpoint is always a big accomplishment. Whether it’s a major National account or a local ‘mum and pop’ store. If they are thrilled with the deal then it’s good enough for me.

Give us a glimpse of your workspace!

Groupon World Headquarters