We’re not 100% sure, but we think we’ve met the world’s only former backup singer for a metal band who breathed fire while dressed as a clown…who now helps train Groupon Getaways teammates on best practices in the travel industry.
What did you do before you joined Groupon?
Prior to this position, I was an Account Manager for a steel company. It was interesting… I took this position to develop some skills in order to acquire the position I currently have. I had the hospitality experience but needed to sharpen my account management skills. Before that, I worked in the hospitality industry, mostly operations. Working in the travel industry has always been a passion of mine.
Tell us about what you do every day at work.
A majority of what I do is assisting the sales team with the onboarding of new partners and properties. I teach the properties about our tools and processes and ensure that they are fully prepared to work with us. I also act as a liaison between the partners and multiple departments such as Accounts Payable, Customer Service, Dev, etc. We are also responsible for monitoring the live deals and ensuring they perform to their maximum capacity. We do this by utilizing multiple reports to track performance and make educated recommendations to the properties, such as lowering rates for particular days, securing additional inventory for compressed dates, etc.
…so what do your parents think you do?
Basic account management, with a hint of analysis. The best thing is when they pump me for information regarding upcoming deals, and when my mom forwards me the local emails.
What sort of projects have you worked on?
Since I’ve joined the team I have been tasked with rolling out a new product and sharing my hospitality industry knowledge. The first project I was tasked with was the rollout of “Bucks Back,” a platform that allowed hotels to run with us at no discount while still incentivizing Groupon customers to make a purchase. When the customer purchased the deal they received $25 Groupon Bucks back for utilizing our site over a competitor. While this platform didn’t really take off, it was a great opportunity to work with multiple departments and learn how creative Groupon can be with their products.
A more recent project that I’ve been working on is helping my team understand some of the more subtle nuances of the travel industry. I’ve worked in hotels for over a decade and the ability to share what I’ve learned with my team has been very rewarding. I share this information with them through a combination of weekly “Industry Terms” to strengthen our jargon and through various on-the-spot training sessions. This started as a small ask from my manager but has now turned into a bit of information most of the Operations team requests on a weekly basis.
How does your work impact Groupon’s mission of becoming the daily habit in local commerce?
I get to help smaller local hotels reach a nationwide audience. It’s extremely fulfilling and a little humbling at the same time.
Who or what inspires you?
The cliche (but true) answer: my parents. To quote Fridtjof Nansen: “The difficult is what takes a little time; the impossible is what takes a little longer.”
Why did you join the Groupon for Veterans Employee Resource Group?
I joined Groupon for Veterans to support my father, sister, and all Vets who sacrificed for me.
What was your first impression of Groupon?
Come as you are, that’s the mentality that oozes as soon as you walk in. It’s pretty awesome.
If you could do another job for a day, what would it be and why?
Astronaut, definitely an astronaut. As to the why, why not and who wouldn’t?! I’ve always had a love for space and given the opportunity, I’d take it in a heartbeat.
Tell us something about you that might surprise us.
When I was younger, I sang backup vocals for a metal band…dressed as a clown….who would breathe fire…